Director, Process and Technology Solutions
Apply NowCompany: Trimont LLC
Location: Charlotte, NC 28269
Description:
Overview:
Founded in 1988 and headquartered in Atlanta, Trimont (www.trimont.com) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit.
We do this with a team of 400+ extraordinary Team Members who serve a global client base from offices in Atlanta, Dallas, Kansas City, London, New York and Sydney. We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values. This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do.
Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.
Learn: We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers.
Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors.
Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members as an organization, can achieve together.
Job Summary: The Director, Process and Technology Solutions is a critical role responsible for liaising between the business and technology to identify, document, prioritize and execute upon system requests and requirements. The role combines technical skills with collaboration and leadership to manage a pipeline of work and provide guidance that enhances efficiency, compliance, and strategic alignment across the organization.
Responsibilities:
Lead support functions as part of a team to strategize, plan and execute on a time sensitive and variable-scale systems initiatives
Assist in the planning and execution of systems initiatives, incorporating risk mitigation, efficiency, and customer experience
Act as liaison between Commercial Mortgage Servicing lines of business and technology partners
Drive accountability for assigned initiatives and pipeline management, limit risk exposure, and create efficiencies as appropriate
Research moderately complex business, operational, and strategic impact that requires advanced analytical skills and knowledge of organizational strategy and business execution
Facilitate decision making and issue resolution, and support implementation of developed solutions and plans
Work independently to make recommendations by providing support and leadership
Collaborate and consult with members of the team and team leaders in developing plans to execute on strategic initiatives
Demonstrate leadership in management of relationships and implementation of strategic initiative with cross functional business partners
Required Qualifications:
Trimont is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Founded in 1988 and headquartered in Atlanta, Trimont (www.trimont.com) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit.
We do this with a team of 400+ extraordinary Team Members who serve a global client base from offices in Atlanta, Dallas, Kansas City, London, New York and Sydney. We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values. This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do.
Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.
Learn: We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers.
Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors.
Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members as an organization, can achieve together.
Job Summary: The Director, Process and Technology Solutions is a critical role responsible for liaising between the business and technology to identify, document, prioritize and execute upon system requests and requirements. The role combines technical skills with collaboration and leadership to manage a pipeline of work and provide guidance that enhances efficiency, compliance, and strategic alignment across the organization.
Responsibilities:
Lead support functions as part of a team to strategize, plan and execute on a time sensitive and variable-scale systems initiatives
Assist in the planning and execution of systems initiatives, incorporating risk mitigation, efficiency, and customer experience
Act as liaison between Commercial Mortgage Servicing lines of business and technology partners
Drive accountability for assigned initiatives and pipeline management, limit risk exposure, and create efficiencies as appropriate
Research moderately complex business, operational, and strategic impact that requires advanced analytical skills and knowledge of organizational strategy and business execution
Facilitate decision making and issue resolution, and support implementation of developed solutions and plans
Work independently to make recommendations by providing support and leadership
Collaborate and consult with members of the team and team leaders in developing plans to execute on strategic initiatives
Demonstrate leadership in management of relationships and implementation of strategic initiative with cross functional business partners
Required Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- 7+ years' experience in related fields, business systems analysis or design.
- Ability to lead collaborative efforts and communications between technology and business groups.
- Exceptional analytical, organizational, and problem-solving abilities.
- Excellent written and verbal communication skills, with the capability to simplify complex information.
- Experience in business systems analysis, design, HTML, SQL, Jira, Confluence.
- Experience with Agile and Kanban work environments.
- Commitment to quality, accuracy, and continuous improvement.
- Ability to foster a collaborative, results-oriented work environment.
Trimont is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.