HR Manager III

Job Title: HR Manager III

Dates: 4/21/25 to 11/28/25

Job Description:

As a Manager, HR Services, you will play a key role in Pacific Life's growth and long-term success by overseeing the first-level support to Pacific Life employees and leaders related to a variety of HR-related inquiries. In this role, you will identify strategic opportunities to expand HR Shared Services offerings and centralized solutions. You will drive innovation at scale by leading a team that manages centralized HR processing, reporting, and inquiries. This is a critical role responsible for overseeing and maintaining efficient HR processes, improving service delivery, and enhancing the overall employee experience. You will manage the team of HR Services Specialists ensuring the delivery of high-quality HR support services to all employees. This role requires partnering closely with cross-functional teams enterprise-wide, including HRIS and Finance. This role requires an experienced HR leader with exceptional HR operations, analytical, customer service, and communication skills.

How You Will Make an Impact:

• Lead optimization of HR case management system, Workday Help.
• Participate in and/or lead projects aimed at expanding centralization, leveraging technology to improve the employee experience, and discovering actionable insights and recommending solutions based on inquiry.
• Drive process consistency, data integrity, and compliance with HR policies, procedures, data privacy, audit controls, and regulatory requirements in all HR Service Center activities.
• Serve as the escalation point for HR Services, guiding root cause analysis, resolution, and communication protocol.
• Manage the case management system and team to established service level agreements.
• Develop and maintain team standard operating procedures.

The Experience You Will Bring:

• Skilled communicator who thrives in team settings by being authentic, respectful, and engaging.
• Enjoy working in fast-paced environments where critical thinking and proactive teamwork are essential for success.
• Skilled in working with data, interpreting it, and turning this information into actionable insights and recommending solutions.
• Collaborative decision-maker with the greater good of the employee and business in mind while balancing HR team capacity.
• Organized, with strong ability to multi-task, meet deadlines, and focus on priorities.
• Strong computer technical skills with Microsoft Office products, particularly Excel, and willingness to learn new applications.
• Strong interpersonal and oral/written communication skills at all levels.
• Ability to work independently and as part of a team.
• Ability to always exercise discretion and confidentiality.
• Proactive, self-directed, motivated, and results-oriented individual with a high dedication to quality while handling multiple, and at times competing, priorities.

What Will Make You Stand Out:

• Bachelor's degree or equivalent work experience.
• Experience managing and coaching a team.
• Experience in HR & Case management systems required.
• Understanding of benefits/general HR processes, regulations, and laws.
• Experience with HRIS system (Workday preferred).
• Analytical mindset with the ability to use data to measure KPIs and drive decision-making.
• Exceptional customer service orientation and problem-solving skills.
• Excellent mentoring and coaching skills.

Technical Skills:

Must Have:

• Analytical mindset with the ability to use data to measure KPIs and drive decision-making.
• Experience in HR & Case management systems required.
• Experience with HRIS system (Workday preferred).
• Understanding of benefits/general HR processes, regulations, and laws.