Manager, Creator Product Feedback & Insights
Apply NowCompany: TikTok
Location: Los Angeles, CA 90011
Description:
Location :
Los Angeles
Employment Type :
Regular
Job Code :
A106402
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Responsibilities
About the Team Creators are the heart and soul of TikTok. The Creator team's mission is to facilitate our Creator community's growth and development, drive high quality content production and increase creator engagement and product adoption through scaled content and education programs. This team will also create scalable initiatives to build, celebrate, and recognize our diverse and inclusive communities around the world. About the Role This role will be part of the Creator Growth & Development team, a pillar within the Creator team, that is responsible for developing and championing the strategic and educational creator-facing infrastructure and resources to support business priorities globally. We are looking for an influential cross-team collaborator, experienced in developing analysis that iterates and informs product priorities proactively synthesizes the impact of industry developments on current strategies. A highly collaborative person with experience delivering complex data-supported insights with advanced coordination and problem-solving skills, incorporating a "test and learn" approach to drive continuous improvement. This person must be able to effectively engage stakeholders and use metrics to adapt strategies and optimize outcomes. Responsibilities - Creator and Product Research - Utilize strong project management skills to build, coordinate, synthesize and execute comprehensive research plans to inform product and strategic decisions, ensuring feedback loops across product, regional creator teams and XFN stakeholders, managing resources and timelines effectively. - Expertly redesign and innovate feedback loop processes to improve efficiency and effectiveness, leading the collection, action and delivery of the creator experience. - Proactively champion creator needs and advocate across cross-functional (XFN) teams leveraging managed creator insights. - Implement innovative methods for proactive data collection and implementation, integrating insights seamlessly into company workflows. - Lead efforts to gather creator feedback on priority product features and topics impacting creator sentiment across regions, leading quarterly focus groups across priority markets - Collaborate with product adoption teams to align on market-specific priorities and research needs. - Regional Research Support - Equip regional teams with structured playbooks, frameworks, and resources to execute timely and effective product feedback initiatives. - Provide ongoing support to ensure consistency and quality in research practices across markets. - Research Impact Tracking - Establish a robust process for measuring and tracking the impact of research efforts on product and strategic decisions. - Create systems for internal knowledge sharing and external communication with creators, ensuring feedback loops are closed and stakeholders are informed of changes driven by research insights.
Qualifications
Minimum Qualifications - 7+ years working experience including working with creators and content ecosystems, ideally with experience at other top content, entertainment and social media/influencer platforms or companies or relevant industries - Highly collaborative individual with a positive track record of leading initiatives across XFN teams, organizational structures, and regions to drive impact - Ability to develop scalable frameworks and approaches, informed by qualitative and quantitative insights - Strong documentation, presentation, and communication skills - Ability to drive business priorities from start to finish, including understanding key issues, recommending solutions, and building consensus with stakeholders - The ability to meet deadlines and drive strong execution in a fast-paced environment. - Exemplary interpersonal, analytical and communications skills. - BS/BA required Preferred Qualifications - Experience in user / creator communications with excellent written, verbal, and professional communication skills - Experience working in a global cross-functional environment as a consensus builder across disparate business units with occasionally conflicting KPIs - Experience focused on the creator and content ecosystem, ideally with experience at other top content, entertainment and social media/influencer platforms or companies or relevant industries - Experience developing, producing, launching, and measuring the effectiveness of online & offline education content
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $110000 - $135000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Apply to this job
Los Angeles
Employment Type :
Regular
Job Code :
A106402
Apply to this job
Share this listing:
Responsibilities
About the Team Creators are the heart and soul of TikTok. The Creator team's mission is to facilitate our Creator community's growth and development, drive high quality content production and increase creator engagement and product adoption through scaled content and education programs. This team will also create scalable initiatives to build, celebrate, and recognize our diverse and inclusive communities around the world. About the Role This role will be part of the Creator Growth & Development team, a pillar within the Creator team, that is responsible for developing and championing the strategic and educational creator-facing infrastructure and resources to support business priorities globally. We are looking for an influential cross-team collaborator, experienced in developing analysis that iterates and informs product priorities proactively synthesizes the impact of industry developments on current strategies. A highly collaborative person with experience delivering complex data-supported insights with advanced coordination and problem-solving skills, incorporating a "test and learn" approach to drive continuous improvement. This person must be able to effectively engage stakeholders and use metrics to adapt strategies and optimize outcomes. Responsibilities - Creator and Product Research - Utilize strong project management skills to build, coordinate, synthesize and execute comprehensive research plans to inform product and strategic decisions, ensuring feedback loops across product, regional creator teams and XFN stakeholders, managing resources and timelines effectively. - Expertly redesign and innovate feedback loop processes to improve efficiency and effectiveness, leading the collection, action and delivery of the creator experience. - Proactively champion creator needs and advocate across cross-functional (XFN) teams leveraging managed creator insights. - Implement innovative methods for proactive data collection and implementation, integrating insights seamlessly into company workflows. - Lead efforts to gather creator feedback on priority product features and topics impacting creator sentiment across regions, leading quarterly focus groups across priority markets - Collaborate with product adoption teams to align on market-specific priorities and research needs. - Regional Research Support - Equip regional teams with structured playbooks, frameworks, and resources to execute timely and effective product feedback initiatives. - Provide ongoing support to ensure consistency and quality in research practices across markets. - Research Impact Tracking - Establish a robust process for measuring and tracking the impact of research efforts on product and strategic decisions. - Create systems for internal knowledge sharing and external communication with creators, ensuring feedback loops are closed and stakeholders are informed of changes driven by research insights.
Qualifications
Minimum Qualifications - 7+ years working experience including working with creators and content ecosystems, ideally with experience at other top content, entertainment and social media/influencer platforms or companies or relevant industries - Highly collaborative individual with a positive track record of leading initiatives across XFN teams, organizational structures, and regions to drive impact - Ability to develop scalable frameworks and approaches, informed by qualitative and quantitative insights - Strong documentation, presentation, and communication skills - Ability to drive business priorities from start to finish, including understanding key issues, recommending solutions, and building consensus with stakeholders - The ability to meet deadlines and drive strong execution in a fast-paced environment. - Exemplary interpersonal, analytical and communications skills. - BS/BA required Preferred Qualifications - Experience in user / creator communications with excellent written, verbal, and professional communication skills - Experience working in a global cross-functional environment as a consensus builder across disparate business units with occasionally conflicting KPIs - Experience focused on the creator and content ecosystem, ideally with experience at other top content, entertainment and social media/influencer platforms or companies or relevant industries - Experience developing, producing, launching, and measuring the effectiveness of online & offline education content
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $110000 - $135000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Apply to this job