Community Outreach and Engagement Manager (HPPM3)

Initial Posting Date:
04/21/2025

Application Deadline:
05/05/2025

Agency:
Oregon Health Authority

Salary Range:
$8,097 - $12,522

Position Type:
Employee

Position Title:
Community Outreach and Engagement Manager (HPPM3)

Job Description:

Opportunity Awaits, Apply Today! - Community Outreach and Engagement Manager (Health Policy and Program Manager 3)

Serve as the Community Outreach & Engagement Manager (COE Manager) to lead and oversee the community outreach, engagement, education, and system navigation activities for specialty populations. This includes strategic direction, planning, and coordinating outreach activities strategically at the statewide level; oversight of building and maintaining relationships with community partners; ensuring collaboration among and between agencies and internal teams/units; and with external partners. The COE Manager will direct outreach events around the state, seek out and implement opportunities for earned media promotion such as newsletters and websites, and actively seek out organizations in identified areas of need. The COE Manager will cultivate strong, productive, and strategic relationships within ERD, OHA Divisions, and other State agencies. Expectations for the first six months will include working with the existing OCHE Team to develop community engagement training materials and implement engagement strategies to support the ongoing OHA work to reach the 2030 goal of eliminating health inequities.

The person in this position will utilize both community successes and best practices along with the feedback received by team members, community partners, and community members to inform OHA leadership, including the OHA Director, OHA Government Relations Director, and division administrators of emerging issues, patterns of citizen concerns and make recommendations for improvements to systemic practices and service delivery; these recommendations will prioritize recommendations for the elimination of health inequities. This position has a statewide scope, including working relations with the executive, legislative, and judicial branches of government and elected federal officials. During the development of this program, this manager will foster collaborative relationships across the Oregon Health Authority and other state agencies. The COE Manager develops and implements outreach plans and identifies system opportunities and/or barriers to facilitating outreach and enrollment. The COE Manager will communicate regularly with the Office of Community Health and Engagement Director and Deputy Director about program development, activities, evaluation, and planning. Lastly, this position provides team member oversight, support, strategic planning, outreach, and engagement expertise.

For a full review of the position description, please Click Here.

The AA Salary Range for this position is between $8,097.00 to $12,522.00 per month.

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.

What We Are Looking For

Minimum Qualifications: These qualifications must be visible in your application for consideration.

Seven years of supervision, management, or progressively related experience; OR four years of related experience and a Bachelor's or Master's degree in a related field.

Preference Statement:

• Extensive experience designing, developing, and implementing outreach and enrollment strategies centering communities to advance health equity
• Meaningful management experience leading diverse teams
• Excellent track record of building partnerships in communities
• Must be able to organize and prioritize work to meet deadlines and have flexibility, work demand tolerance and exhibit written and oral communication skills including effective communication with coworkers.
• Must be proficient in Microsoft 365
• Bilingual-Bicultural-Biliterate, Multilingual-Multicultural-Multiliterate
• Ability to manage multiple tasks and effectively manage irate and hostile members.
• Must be proficient in Word, Excel and PowerPoint.
• Strong Medicaid knowledge, particularly with experience in Medicaid complaints and grievances, work with Coordinated Care Organizations and/or professional or lived experience working, advocating and/or navigating Oregon's Medicaid system preferred.
• Case management or advocacy experience, preferably with populations most impacted by health inequities.
• Demonstrated skills in organizational collaboration, alternative dispute resolution and/or relationship-based approaches to resolving conflict.
• Demonstrated ability to translate individual experience into systems improvement and advocacy, particularly within Medicaid and/or other health settings.
• Demonstrated cultural awareness and cultural humility.
• Demonstrated ability to steward relationships with diverse groups.
• Strong communication skills (written and oral) with ability to persuade and to communicate complex topics in understandable ways. Demonstrated effective communication with coworkers, OHA leadership, CCO staff , OHP members, and other members of the public.
• Ability to manage multiple tasks and effectively manage and advocated for members experiencing extreme frustration with health systems and state government.
• Must be proficient in Word, Excel and PowerPoint.

Application Guidance

How to Apply: Submission Requirements - At the time of application, ensure the work history in your applicant profile is up to date and attach a current copy of your resume, and cover letter.

• Complete the online application
• Upload Resume
• Upload Cover Letter
• Applicants who fail to upload resume and cover letter will not be considered
• Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field. Applicants who fail to upload resume and cover letter will not be considered.
• External Candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements.
• Internal Candidates: Current State of Oregon employees must apply through their employee Workday login. Be sure to follow all application submission requirements.

After You Apply:

• Before the job announcement closes, log in to your Workday account to check for pending tasks under "My Applications" and complete them.
• Remember to check your email (including your junk folder) and Workday inbox for updates on your application.
• We value our veterans! To ensure the security of your information, kindly follow the instructions for how to submit your Veteran documents for preference found here. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.

Reminders:

• Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills, including attention to detail, spelling, and grammar. For more tips and guidance, check out What you need to know to get the job!
• This announcement is for One (1), Full-Time, Permanent, Management Services-Supervisory, Community Outreach and Engagement Manager (Health Policy and Program Manager 3) primary location in Salem, OR.
• This is Hybrid position. Please check SECTION 4. WORKING CONDITIONS, of the position description linked above to review more details regarding the details surrounding the working conditions.
• Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline. For questions about the announcement, or if you require an alternate format to apply, please contact the Senior Recruiter Scott Lee at: scott.h.lee@oha.oregon.gov 971-372-1972.

Benefits of Joining Our Team

We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you. We also offer a competitive benefits package including:

• Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost.
• Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
• Employee benefits include 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).

• Training opportunities that will help grow your career with the State of Oregon.

Additional Details

• The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Department of Administrative Services Equal Pay Analysis Webpage for more information.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Review the Classification and Compensation page for more details on the classification.
• Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources

The Oregon Health Authority is an equal opportunity, affirmative action employer, committed to diversity and pay equity.