Product Portfolio Operations Vice President
Apply NowCompany: JP Morgan Chase & Co.
Location: Wilmington, DE 19805
Description:
Job Description
The Consumer Bank Business and Product Transformation team is responsible for advancing Consumer Bank product operating models and mobilizing product teams to deliver initiatives at scale that align with Consumer Bank Strategic Objectives.
As a Product Portfolio Operations Manager in the Consumer Bank agile product portfolio, you are a foundational member of a team responsible for implementing connectivity strategies across the product space. You ensure product investments and roadmaps align with Consumer Bank Strategic Objectives, driving positive business and customer benefits. You are directly responsible for creating structures that enhance coordination in our product line. By mobilizing product teams, you deliver large-scale initiatives and advance the Consumer Bank agile product delivery strategy for better business and product outcomes through continuous improvement.
Job responsibilities
Required qualifications, capabilities, and skills
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
The Consumer Bank Business and Product Transformation team is responsible for advancing Consumer Bank product operating models and mobilizing product teams to deliver initiatives at scale that align with Consumer Bank Strategic Objectives.
As a Product Portfolio Operations Manager in the Consumer Bank agile product portfolio, you are a foundational member of a team responsible for implementing connectivity strategies across the product space. You ensure product investments and roadmaps align with Consumer Bank Strategic Objectives, driving positive business and customer benefits. You are directly responsible for creating structures that enhance coordination in our product line. By mobilizing product teams, you deliver large-scale initiatives and advance the Consumer Bank agile product delivery strategy for better business and product outcomes through continuous improvement.
Job responsibilities
- Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
- Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
- Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
- Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
- Lead continuous planning and prioritization processes, including Consumer and Community Banking planning deliverables and monthly Consumer Bank prioritization.
- Establish a partner communication framework to keep product, technology, design, and data organizations informed of priorities, status, and changes.
- Oversee product portfolio-level priorities, key initiative status, capacity plans, co-supplier dependencies, risks, and performance metrics with the support of broader Product Portfolio Operations Leads.
- Develop a six-quarter portfolio roadmap to improve planning, measure progress, and enable investment trade-off decisions.
- Lead the annual budget and capacity planning process in partnership with finance; track actuals to plan.
- Facilitate the adoption of best practices and develop new tools and operating models to continuously improve planning and prioritization processes.
- Prepare updates and presentations for senior management.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in program management or performance optimization
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to operate within the product development life cycle and agile methodologies
- Proficiency in agile product development methodology.
- Proven experience in delivering timely, high-quality executive communications, presentations, and reporting, with a strong attention to detail and a continuous focus on design excellence.
- Demonstrated ability to engage with diverse stakeholder groups and effectively drive the agenda.
- Excellent relationship-building skills, with the ability to establish trust and lead by influence.
- Proven capability to lead and implement change in a fast-paced, complex environment.
- Advanced proficiency in Microsoft Office tools (Excel, PowerPoint, Teams), as well as Confluence and Jira Align.
- Self-motivated, tenacious, and capable of working with a high degree of independence
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.