AVP, Service Line Administrator - Surgery

Job Description

Nemours is seeking an AVP Service Line Administrator (Pediatric Medicine) (Full-Time), to join our Nemours team in Orlando, Florida.

Located in Orlando, Fla., Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 130-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve; we also provide specialty outpatient care in several clinics located throughout the state.

The Assistant Vice President, Service Line Administrator of Surgery would partner with the Surgery, Pathology, and Anesthesiology Department Chairs and their respective Division Chiefs and work in close partnership with service line Division Chiefs, Administration and Nursing Leaders to maintain a strategically focused service line, which supports the organization's growth, innovation and transformation initiatives for key department/programs.

The AVP has primary responsibility to drive operational and academic excellence as well as program growth and provide administrative, operational, and business function leadership for the Surgery service line, which includes subspecialties Pathology, Anesthesiology, General Surgery, Otolaryngology, Ophthalmology, Plastic Surgery, Urology and other Department of Surgical Divisions as required or directed by the Chief Medical Officer, Department Chairs, and Orlando Site Practice Administrator. The AVP provides effective oversight for programs, services, locations, and staff under the service line structure and functions as a member of the senior practice and hospital leadership team.

This position is responsible for leading all administrative, operational, and business functions of the Divisions and Department, which includes the clinical, research, educational and financial goals. In addition, this position will oversee all other business functions for the Department, including those related to human resources; patient access, inpatient and ambulatory operations, billing and patient satisfaction; clinical program assessment and development; operating and capital budgeting and quality improvement as it pertains to the business and financial operations. This leader will provide and leverage market intelligence to support decision-making and to inform growth in support of both the ambulatory and inpatient programs that they service. This position will be instrumental to the establishment and execution of long-term strategy for areas of responsibility.

Leadership

• Works collaboratively with the VPs of Finance and Accounting, Revenue Cycle, Clinical Affairs, Research Operations and Patient Services as well as Principal Investigators, clinical providers, and other key stakeholders in the execution of fiscal responsibilities.
• Ensures pricing, contract and collection practices and policies within the clinical (hospital and professional) operations are appropriate, supporting the maximization of realized revenue while ensuring compliance with regulatory requirements.
• Ensure policies and procedures support the accurate and complete capture of physician billings, combined billings, and hospital fees.
• Ensure monitoring processes are operational and effective.
• Establish metrics for department, divisional and individual clinical productivity (such as RVUs, billing revenue per FTE) and monitor actual performance against established metrics.
• Manage revenues from grants, industry contracts, endowments, donations, and gifts.
• Develop and monitor metrics for research funding by individual and team. Optimally manage resources and cash flow under grant and industry contracts.
• Accountable for the Hospital, Research, and Practice Plan operating and capital budgets, financial results, and consolidated financial performance reporting.
• Develop and monitor cost-containment strategies that drive greatest value for patients, families, and organization while creating financial sustainability.

Patient Access, Satisfaction, and Safety

• Responsible for participation in departmental, divisional and hospital programs for quality assessment and improvement, identifying opportunities to ensure top quality outcomes, improve the patient and family service experience, assuring patient and associate safety, making recommendations, and implementing actions as appropriate and consistent with the goals of Nemours.
• Responsible for overseeing, monitoring, and optimizing patient access to clinical care delivered by the departments.
• Will monitor performance against access targets and physician standards for clinic scheduling and wait times.
• Develop and implement improvement interventions when warranted.
• Ensure compliance with laws and regulations

Operational Leadership

• Guide the development and implementation of all operational dashboards. Oversee collection and analysis of data that measures success of areas of oversight against benchmarks. Refine or change programs, procedures, policies, and/or approaches in response to that information.
• Provide prompt, thorough, and accurate information to keep leadership appropriately informed of operating performance of areas of oversight.
• Serve as the direct liaison to the various VPs/AVPs and Department Chairs, and senior managers to promote the department's success, while promoting the broader institutional success of these supporting Departments and Nemours.
• Serve as the administrative representative to clinical services on appropriate committees.
• Lead and ensure regulatory and accreditation readiness for service line

Planning and Program Development

• Working with VP Strategy and Business Development and leadership, develop and execute plans to drive growth in Surgical Services aligned with Nemours strategy. Plans will include development of new clinical, research and translational programs directed at increasing volumes and market share, improving patient outcomes, and enhancing research and financial results while continuously monitoring and evaluating existing programs for improvement opportunities.
• Identify and capitalize on opportunities to grow surgical programs to increase complex surgical volumes.
• Working with clinical operations, Finance, and Strategy teams to ensure assumptions related to patient volumes, physician staffing, clinical production, research funding and capital investments that underlie the service line's plan are fully aligned with the Nemours budgets, forecasts, and long-range plans.
• Coordinate, plan and integrate clinic and office space needs for divisions with Facilities.
• Develop and execute strategies to improve USNWR rankings
• Leverage systemness to improve operational efficiencies and growth

Personnel Management

• Recruits, employs, evaluates, disciplines, and recommends salary actions and adjustments for personnel for the units encompassed by the Center. Establishes job descriptions and competency checklists and assures current licensure when necessary or applicable and takes other personnel actions as required.
• In conjunction with the Chief Medical Officer, Chairs, Human Resources, and the AVP's for the Departments as appropriate, oversee compensation matters including coordination with HR for and compliance with established Nemours procedures for offer letters, reporting of the results of annual compensation reviews and other matters to the Compensation Committee.
• Provide senior administrative leadership to all direct and indirect reporting personnel in the departments.
• Assess, develop, implement, and maintain appropriate divisional policies, procedures, job descriptions and philosophy as consistent with Nemours policies and values.
• Responsible for all planning and implementation related to accrediting requirements and associated requirements specific to the Departments.
• Understand, adhere to and model Core Standards as defined organizationally and specifically within the Departments.
• Provide mentorship to associates who report to this position to include career development and educational opportunities.

Job Requirements

• Master's Degree in a business discipline required.
• In lieu of master's degree, must have 10 years of healthcare administration experience in the areas of fiscal management, program development, regulatory, and communications including operating and capital budget experience within a medical center or complex organization.
• Physician Practice Administrative experience preferred.
• Pediatrics experience preferred.
• Travel is required to multiple locations.

About Us

Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children's and how we go well beyond medicine, visit us at www.nemours.org.