Operations Manager 5

Job ID: 25-08576 Pay rate range - $45/hr. to $47/hr. on W2
Hybrid (4 days office, 1 day home)

Top 3 Must-haves:

• Strong product knowledge with working with IT-Help Desk service, Mobile Carriers business lines, and IPT solutions.
• Have the ability to interact professionally with a diverse group of engineers, managers, vendors, and subject matter experts both internally and externally.
• Strong problem-solving and analytical skills, communication skills, organizational and documentation skills.

Summary:

• The Manager will be responsible for the oversight in planning, design, and implementation of Material IT Service functions, including Tier 1 IT Service, Knox Manager, Workplace business mobile phone device and service, workplace asset management, Telephony Infrastructure, and all associated labor under those functions.
• This position will manage IT service vendors, mobile carriers' services, expenses, and the operation of mobile business services, and IT help desk service. This position will also work in conjunction with Infrastructure, and other IT service vendors as well as Business Services teams on the transition of new services, functionality, capabilities, and drive new services and improve existing offerings.
• This role requires strong technical leadership ability.

Responsibilities:

• Lead PC & Mobile Support in the workplace
• Managing 20+ technicians and IT Service vendors.
• Conducting for the Supporting 7,000+ users with IT Help desk, AD, Exchange, u-Ready, SVPN, BMA, etc in the workplace
• Escalation point of Support, Security admin, Application Operation, Project Lead / Support, VIP Support
• Manage the vendor that supports such as workplace PC, Mac, mobile, share drive, Email, Password reset, and other systems.
• Conduct special systems migration projects, corporate active directory migration, and project-based upgrade services such as Windows OS upgrade
• Manage Printer service operation (MPS), deployment, and related services in the workplace
• Direct vendor partners to ensure that standards used as part of their recommendations align with technology standards.
• Manage overall operations and provide directional guidelines for all support locations.

Skills:

• Ability to manage multiple projects simultaneously.
• Strong problem-solving and analytical skills, communication skills, organizational and documentation skills.
• Effectively deliver presentations across a diverse audience, which will include non-technical people.
• Have the ability to interact professionally with a diverse group of engineers, managers, vendors, and subject matter experts both internally and externally.
• Possess and develop servant leadership skills, including proactive employee, co-worker, and customer working relationships with all appropriate levels within the company. The ability to provide clarification and understanding to influence others in the acceptance and approval of ideas and plans.
• Effectively deliver presentations across a diverse audience, which will include non-technical people.

Education and Years of Experience:

• Bachelor's Degree in computer science, information systems, Business Administration, Project management, and more than 8-10 years of related field experience.
• Strong product knowledge with working with IT-Help Desk service, Mobile Carriers business lines, and IPT solutions.