Customer Success Manager, Channel Partners
Apply NowCompany: PubMatic
Location: New York, NY 10025
Description:
About the Role:
Customer Success Managers (CSMs) are the primary owners of PubMatic's global Publisher base.
As a CSM, you would develop strategic partnerships with our Channel Partner/Publishing businesses to grow their digital advertising business, focusing on the programmatic revenue opportunity. To do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development, and deep understanding of PubMatic's product offerings and market forces.
In this role, you would have quarterly top-line revenue targets and be responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.
You would report into the Director of Customer Success, who oversees the broader regional Publisher portfolio.
Our Team:
From the super analytical and process driven pack to the 'work hard and play hard' characters, no two team members are the same. What makes us come together is that we all understand the importance of keeping our clients happy. We all add value and collaborate in different ways, and we all have a common goal. While the technology is top tier, it's the people that make PubMatic an exceptional place to work.
What You'll Do:
Who You Are:
Additional Information
Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days "in office" and 2 days "working remotely") that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
About PubMatic
PubMatic is one of the world's leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
Compensation Disclosure
In accordance with applicable law, the below salary range provided is PubMatic's reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary PubMatic also offers a bonus, restricted stock units, and a competitive benefits package.
Total Compensation Range
$100,000-$115,000 USD
Customer Success Managers (CSMs) are the primary owners of PubMatic's global Publisher base.
As a CSM, you would develop strategic partnerships with our Channel Partner/Publishing businesses to grow their digital advertising business, focusing on the programmatic revenue opportunity. To do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development, and deep understanding of PubMatic's product offerings and market forces.
In this role, you would have quarterly top-line revenue targets and be responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.
You would report into the Director of Customer Success, who oversees the broader regional Publisher portfolio.
Our Team:
From the super analytical and process driven pack to the 'work hard and play hard' characters, no two team members are the same. What makes us come together is that we all understand the importance of keeping our clients happy. We all add value and collaborate in different ways, and we all have a common goal. While the technology is top tier, it's the people that make PubMatic an exceptional place to work.
What You'll Do:
- Develop strong customer relationships and manage a portfolio of high-spend/high-potential Channel Partner/Publishing businesses, ensuring smooth onboarding, ramp, and customer advocacy.
- Demonstrate strategic thinking to influence programmatic strategy, and analytical skills to develop and execute data-driven optimization strategies, improving programmatic monetization and operational efficiency.
- Drive retention and revenue growth by identifying upsell opportunities, mitigating risks, and creating multi-quarter plans for partnership expansion.
- Meet or exceed targets consistently, while putting our customer's first and delivering outstanding experience for PubMatic's customers.
- Collaborate with Sales, Ad Ops and Product teams to resolve escalations, align on platform enhancements, while maintaining strong trust and customer satisfaction.
- Stay ahead of industry trends (e.g. SPO, cookie deprecation, brand safety), to advise clients and maintain competitive edge.
Who You Are:
- BA/BS degree at top tier university.
- 3+ years of experience in Customer Succes, Account Management or Ad Operations within an SSP or AdTech company.
- Strong understanding of programmatic advertising, RTB, and yield optimization.
- Familiarity with header bidding, PMPs, and ad-serving.
- Experience working across mobile, display, and video advertising.
- Flexible, startup mindset with proven success in fast-paced, unstructured environments.
- Experience working with high growth clients. Proven success building relationships with and influencing the perspective of decision makers.
- Extremely proactive and biased towards action.
- Creative, independent problem-solver, with proven ability to reason through a large, ambiguous problem.
- Strong process management and analytical skills, making it easy to juggle multiple client needs and projects.
- Can quickly master nuances of a complex industry with many moving pieces and constant change.
- Interest in working against an assigned quota and driving sustainable growth.
- An engaged team player with strong interpersonal skills who knows how to have fun while achieving results.
Additional Information
Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days "in office" and 2 days "working remotely") that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
About PubMatic
PubMatic is one of the world's leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
Compensation Disclosure
In accordance with applicable law, the below salary range provided is PubMatic's reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary PubMatic also offers a bonus, restricted stock units, and a competitive benefits package.
Total Compensation Range
$100,000-$115,000 USD