Senior Manager, Operations II

Job Summary

Job Description

What is the opportunity?

The Senior Manager role leads the Wealth Management Cash Control and Payments teams as they process a variety of payment transactions in a high volume environment including automated funds transfers, wire payments, bill payments, cheque printing. The role is responsible for managing four diverse payment operations teams for WM Canada and will require to provide leadership in both a strategic and tactical manner. Additionally, you will act as a point of contact for escalations, risk management, procedural changes and initiatives to ensure we provide a high level of customer service to all clients and Wealth Management business partners. The role will require working with regulators (Internal Controls, Operational Risk, and Internal/External Auditors), Finance and Royal Bank partners to ensure that the team adheres to policies and procedures. Balancing risk and operational efficiency while delivering a high level of client satisfaction are the key components of this role.

What will you do?

• Advocate high degree of operational processing focus and meeting all SLA's (e.g. understands the prioritization workflow and any spike in volumes) by tracking overall effectiveness of the teams.
• Execute oversight activities for high complex exception-based and/or highly specialized department deliverables and processes to ensure controls are effectively managing work quality, mitigating risk and aligned to regulatory adherence.
• Complete and update procedures that govern the work to ensure accuracy, tracking and reporting of month end errors and incident reports to operational risk, completing monthly GL attestations, and other regulatory obligations.
• Manage department budget, financial forecasts, staffing models and department metric tracking.
• Provide ongoing coaching, training, recognition, development and performance management for direct reports and extended team as required.
• Keep abreast with payments industry regulations, trends, and technologies.
• Serve as project/product owner for payment projects and represent operations in cross-functional projects.
• Build partnerships and synergies with internal & external stakeholders.

What do you need to succeed?

Must-have

• 4-year degree from an accredited university or equivalent
• 3+ years of experience in payments space- Cheques, ACH, SWIFT, Bill Payments, AFTs/EFTs, CRA Payments
• Excellent client service orientation and strong knowledge and understanding of cash movement and payment processing operations
• Strong problem solving, decision making, and influencing skills
• Broad knowledge of Canadian Operations Wealth management process and procedures.
• Ability to handle multiple priorities in a fast paced environment and provide direction to other team members
• Demonstrated experience in leading individuals and teams
• Strong customer service and organizational skills with attention to detail
• Ability to implement & facilitate change throughout departments as needed

Nice-to-have

• Accreditation in Lean Sigma Six (LSS)
• Working knowledge of Canadian Payments Association Rules and Regulations
• A strong understanding of Wealth Management cash management solutions

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including great benefits, annual incentive program and recognition
• Leaders who support your development
• A dynamic, collaborative, and high-performing team
• Opportunities to do challenging work and grow your career
• Work-life integration
• Positive work culture emphasizing diversity and inclusion, volunteerism and community involvement

Job Skills
Adaptability, Crisis Management, Decision Making, Delegating Tasks, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-04-22

Application Deadline:

2025-05-06
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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