Virtual Training Manager

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Job Overview
IMPORTANT NOTE: This position can be in Overland Park-HQ, Frisco- HQ, or a Major-RBO, or Customer Experience within the Central Time Zone.

This position may occasionally be facilitated in different time zones, which will require schedule flexibility. In-person facilitation requiring travel is currently ~20%/month.

The Virtual Training Manager is responsible for facilitating a variety of training programs, both virtually and in-person, to support the ongoing learning needs of the Consumer Group organization and working with several senior leaders. This role will focus on the reinforcement and sustainment of multiple learning programs that build and enhance the skills, knowledge, and abilities of our teams. The Virtual Training Manager will also manage project timelines, gather and analyze data, and provide updates to key stakeholders.

Job Responsibilities:

FACILITATION:
Facilitate virtual and in-person training sessions, including onboarding, continuing education, and other business-related training programs.
Facilitate effectively utilizing various delivery methods including traditional instructor-led, co-facilitation, and virtual classes by managing the training environment, leveraging technology, and providing effective learning session follow up.
Employ adult learning principles and positive reinforcement techniques to maximize learning and skill development
Adapt training support and reinforcement tools across various training modalities to sustain behavioral change and drive enhanced performance.
Utilize a variety of learning applications and systems to prepare and deliver training content effectively across different modalities.
Prepare and master content for training sessions to ensure facilitation excellence and effective transfer of knowledge, including developing engaging materials, rehearsing delivery, and staying current with best practices and industry trends.
Utilize a variety of tools and resources to drive personal development and continued learning, positioning oneself as an expert and trusted talent professional.

RELATIONSHIPS & PARTNERSHIPS
Build and maintain strategic relationships with internal program teams and leaders to support ongoing collaborative interactions.
Understands and provides ongoing support for ever-evolving business strategies and challenges.
Lean into cross-functional relationships and leverage tools to provide feedback and make recommendations to continuously enhance training processes and materials.
Engage, foster, and collaborate with key partners to identify key business priorities and support the training execution and adoption efforts.
Act with high degrees of customer/client confidentiality

PROJECT MANAGEMENT
Develop and execute a comprehensive training strategy aligned with the company's goals and objectives.
Effectively use communications to ensure project health, transparency to risk and to maintain a strong project team sense of respect and trust
Establish the tools and processes to track and report on the program health and progress towards program goals (ex. LMS completion report)
Develop post-training support and reinforcement tools to sustain behavioral change and drive improved performance.
Adjust resources and organizational structure as the focus and goals of the program change to ensure efficient delivery of results
Responsible for gathering information needed to create and deliver appropriate materials/tasks (ex. PowerPoints, training visual aids, email communications)
Monitor and evaluate training program effectiveness, success, and ROI periodically and report on them to your assigned business partners.
When assigned to training projects: manage project timelines, gather and analyze data points, and provide readouts and updates to key stakeholders.

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelor's Degree Organizational behavior, business (Preferred)
• Proven experience in virtual training delivery is essential, with strong proficiency in technology platforms such as Webex and Magenta University. Skilled in troubleshooting both cybersecurity issues and physical technology, including headsets, microphones, and related equipment. (Preferred)

Knowledge, Skills and Abilities:

• Presentations Ability to facilitate effective and engaging presentations using a variety of delivery modalities. (Required)
• Communication Ability to reflect ability to clearly convey information and deliver information in engaging and compelling manner. (Required)
• Professional Posture:
  High degrees of executive maturity, emotional intelligence, and professional posture
  (Required)
• Interpersonal Skills:
  Build rapport with trainees and key stakeholders, establishing a positive learning environment and managing group dynamics.
  (Required)
• Organizational Design Ability to manage time well, create structured training, and keep track of training materials and resources. (Required)
• Adaptability:
  Ability to adapt to different training styles or needs. (Required)

• At least 18 years of age
• Legally authorized to work in the United States
• Travel:
  Travel Required (Yes/No):Yes, 20%
  
  DOT Regulated:
  DOT Regulated Position (Yes/No):No
  Safety Sensitive Position (Yes/No):No

Base Pay Range: $67,400 - $121,600

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ311915¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.