Customer Success Manager

Vibe is building the Google Ads of Streaming, making TV advertising accessible to Small and Medium Businesses (SMBs) across the U.S.

Our mission is to become the infrastructural backbone of the streaming advertising industry by creating a more efficient & transparent marketplace than the current standard.

Founded in 2022 by two repeat entrepreneurs and adtech veterans, Arthur Querou (ex-YCombinator) & Franck Tetzlaff (Doctolib Founder - $6B valuation e-health scaleup), Vibe has already achieved:

• 2,000+ clients onboarded
• $47M revenue in 2024
• 1B+ ad impressions on TV

In 2025, we're targeting $100M revenue. Our ultimate goal is to help 1,000,000 businesses advertise on TV.

Your mission

As a Customer Success Manager, you'll be instrumental in driving customer retention, reducing churn, and uncovering upsell opportunities within a focused portfolio of medium to large clients. You'll offer strategic guidance through health monitoring, campaign management, and technical support-while championing the voice of the customer through initiatives like G2 reviews and case studies. Your work will directly shape a customer-centric culture, streamline operations, and contribute to revenue growth through high-impact engagement.

What you will do:

• Build strong, proactive relationships with clients through regular, value-driven touchpoints that drive platform adoption and highlight key features.
• Support self-service customers across the full lifecycle-from campaign setup to optimization-with tailored guidance and best practices.
• Develop and implement personalized engagement routines (manual and semi-automated), adapting to customer type (mid-market vs. enterprise).
• Provide thoughtful, actionable feedback to the Product team to improve automation and overall user experience.
• Champion a customer-first mindset across the company, promoting ongoing learning, adaptation, and operational excellence.

The tools we use :

Planhat, Intercom, Customer.io, Looker, BigQuery...

We'd love to work with you if:

• You bring 2+ years of experience managing mid-market or enterprise accounts with a strong track record of driving customer success. AdTech experience is a plus!
• You have a solid grasp of CRM tools, customer data analytics, and scalable process improvements.
• You're a strong communicator with the ability to influence and build trust across all levels of an organization.
• You collaborate effectively across teams and departments to achieve shared goals.
• You think strategically, take initiative, and are always looking for ways to improve how things are done.