Manager, Client Administration - Onboarding Operations

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Summary

Northern Trust Asset Management investment management firm with over a trillion dollars entrusted by investors around the globe to help them navigate changing market environments, so they can confidently realize their long-term objectives.

The role is primarily responsible for leading Client Onboarding Initiation, Communication, and Transitions. Reporting directly to the Head of Client Administration for Northern Trust Asset Management, this leader will drive standardization and globalization of processes, support for the follow the sun model and technology transformation required to support the firm's strategic agenda.

Duties and Responsibilities

As Manager of Client Administration-Onboarding & Communication, drive operational excellence across the practice. Day to day responsibilities include:

• Manage the day to day responsibilities of global Client Onboarding and Client Transitions.
• Act as primary contact for sales and servicing, NTAM's Institutional Client Group, Northern Trust Wealth Management for matters related to New Account Onboarding.
• Ensure completeness and consistency of client information across NTAM's systems. Monitor KPIs to measure effectiveness and implement process improvements
• Collaborate with technology, investment operations, and client servicing teams to continuously evolve the global operating model and enable operational transformation.
• Actively participate in the reimagining of our client experience
• Closely collaborate with other teams on the replacement of our client onboarding platform.
• Daily interaction, issue escalation and resolution with internal and external partners including: Internal Sales and Distribution Teams, Wealth Management Stakeholders, Global Custodians, Fund Accountants, Trading Counterparties, other service providers and vendors
• Collaborate with NTAM operational leaders, peers and technology to achieve scale and operational excellence while mitigating business and regulatory risk and losses
• Work with risk and compliance functions to implement regulatory and compliance initiatives
• Develop service levels with distribution and other business teams, establish a robust governance and control framework to ensure
• Manage, motivate, and build an effective team to drive growth, superior customer service to internal and external partners, reduce financial losses, regulatory exposure and reputational risk.
• Drive initiatives to strengthen the first line of defense, instilling a culture of continuous improvement and robust policy and procedure documentation and process to reduce operational risk.

Necessary Knowledge and Skills

• Understanding of the investment management business, multiple asset classes, and investment/financial technology systems within an Asset Management setting
• Demonstrated passion for client onboarding and investment products.
• Problem solving, analytics, influencing, facilitation and consensus building.
• Dynamic relationship building and partnership skills; a strong collaborator with experience leading initiatives across multiple groups and stakeholders
• Outstanding communication skills, both written and verbal, with demonstrated ability to develop materials and effectively present to and persuade executive audiences
• Experience in driving digital and automation-driven transformation to drive efficiencies and scalability
• Strong situational awareness and decision making capabilities
• Excellent motivation and team building skills, including the ability to recruit, develop and retain leaders, staff and build and oversee a robust succession plan
• Flexibility and ability to rapidly adapt to change and shifting business priorities
• Global outlook with sensitivity and awareness of social and cultural differences

Necessary Experience and Education

• 10+ years in senior operational leadership roles in financial services industry with expertise in growing and overseeing client onboarding and client servicing; Asset Management experience highly preferred
• Strong commercial sense with demonstrated ability to take industry trends, innovative behaviors, data analytics, and automation to drive growth, profitability and risk management.
• Track record of developing and driving transformation vision and agenda and managing change across diverse cultures and stakeholders.
• Bachelor's Degree required, MBA or equivalent desired

Salary Range:
$114,700 - 194,900 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.