Director, Clinical Operations - Oral and Maxillofacial Surgery - College of Dentistry
Apply NowCompany: University of Illinois
Location: Chicago, IL 60629
Description:
Director, Clinical Operations - Oral and Maxillofacial Surgery - College of Dentistry
Hiring Department: Oral and Maxillofacial Surgery
Location: Chicago, IL USA
Requisition ID: 1032229
Posting Close Date:
Salary: **INSERT YOUR SALARY STATMENT HERE. REVIEW THE JOB POSTING GUIDE FOR OPTIONS. REMOVE THIS STATEMENT BEFORE POSTING.**
About the University of Illinois Chicago
UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.
**CHOSE ONE OF THE FOLLOWING BENEFITS STATEMENTS THEN REMOVE THE OTHER AND THIS STATEMENT**
Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.
The University of Illinois Chicago offers a very competitive benefits portfolio. Click for a complete list of Employee Benefits.
Position SummaryThis position is responsible for oversight and management of the clinical operations of the Oral and Maxillofacial Surgery Clinic. This includes the clinic's administrative operations, clinic budget management, regulatory compliance, equipment and capital procurement, development of patient communications, outreach, staff management, scheduling and marketing. The Director will develop all appropriate guidelines, policies and procedures related to patient care, research, educational programs; clinical compliance etc.; ensuring all clinical operations and program support the Department and the College of Dentistry's mission.Duties & Responsibilities Manage the Oral and Maxillofacial Surgery Clinic by working collaboratively with the Department Head, other clinics, departmental and/or college leadership to develop and maintain a comprehensive system for managing the setting, work assignments and patients. Responsible for the Oral and Maxillofacial Surgery Clinic-support operations and services, (such as patient accounts, health records, supplies, etc.); monitor the use of diagnostic services, patient chairs, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment and services. Works with the program director to ensure sufficient resident clinic coverage. Works with program director to support the CODA residency program accreditation process. Perform quality assurance to ensure compliance with College, OSHA, HIPAA, Radiation Monitoring, First Aid and CPR certifications policies. Oversee supervisory staff whom are responsible for care coordination, outside referrals from private practices and other referring agencies and hospitals are being addressed in a timely manner. Improve overall patient service through analysis and refinement of programs associated with patient satisfaction including manage patient inquires and concerns/complaints. Develop appropriate clinic patient scheduling and strategies for implementation. Develop practice models ("best practices") for implementation in the Oral and Maxillofacial Surgery clinic to improve overall operations. Support ongoing facility operations; identify and resolve issues with building management personnel. Participate in budget planning, provide reports as needed, review monthly clinical financial statements to identify process improvement opportunities and cost monitoring related to clinical expenses. Oversee purchasing of clinic supplies to ensure cost appropriateness. Works with the Office of Clinic Affairs to ensure compliance with College protocols; policies and procedures. Works closely with the medical billing team and surgical coordinator to ensure financial and medical readiness for surgery to ensure compliance with UIH policies & procedures. Works in collaboration with the required College entities to ensure all clinical providers are credentialed/recredentialed. Educate students on operational and compliance requirements for the clinic. Supervise and work with care coordination team to communicate pre & post op guidelines, and triage and coordinate emergency medical situations.
Minimum Qualifications
Bachelor's degree (Master's preferred); preferably in an oral health profession or related field. Minimum of five years experience in progressive clinical administrative responsibilities in an oral health or healthcare organization. Knowledge and experience in an electronic health records or dental health electronic record required. An oral health professional degree and/or licensure in a dental related field preferred.
Knowledge in business process improvement, knowledge of technical dental and oral maxillofacial procedures, oral maxillofacial practice experience and/or experience in an academic oral healthcare environment highly preferred. Knowledge of budget management and financial information systems; understanding of various claim/billing methodologies; experience in development of systems requirements and implementation of organization-wide applications; background in risk management programs and understanding compliance with regulatory health standards preferred.
Ability to manage people and complex tasks in a busy patient care environment.
Good oral and written communication skills, time management skills, stress management, detail oriented, professional behavior and image, flexible and diplomatic.
Preferred Qualifications
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation
Hiring Department: Oral and Maxillofacial Surgery
Location: Chicago, IL USA
Requisition ID: 1032229
Posting Close Date:
Salary: **INSERT YOUR SALARY STATMENT HERE. REVIEW THE JOB POSTING GUIDE FOR OPTIONS. REMOVE THIS STATEMENT BEFORE POSTING.**
About the University of Illinois Chicago
UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.
**CHOSE ONE OF THE FOLLOWING BENEFITS STATEMENTS THEN REMOVE THE OTHER AND THIS STATEMENT**
Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.
The University of Illinois Chicago offers a very competitive benefits portfolio. Click for a complete list of Employee Benefits.
Position SummaryThis position is responsible for oversight and management of the clinical operations of the Oral and Maxillofacial Surgery Clinic. This includes the clinic's administrative operations, clinic budget management, regulatory compliance, equipment and capital procurement, development of patient communications, outreach, staff management, scheduling and marketing. The Director will develop all appropriate guidelines, policies and procedures related to patient care, research, educational programs; clinical compliance etc.; ensuring all clinical operations and program support the Department and the College of Dentistry's mission.Duties & Responsibilities Manage the Oral and Maxillofacial Surgery Clinic by working collaboratively with the Department Head, other clinics, departmental and/or college leadership to develop and maintain a comprehensive system for managing the setting, work assignments and patients. Responsible for the Oral and Maxillofacial Surgery Clinic-support operations and services, (such as patient accounts, health records, supplies, etc.); monitor the use of diagnostic services, patient chairs, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment and services. Works with the program director to ensure sufficient resident clinic coverage. Works with program director to support the CODA residency program accreditation process. Perform quality assurance to ensure compliance with College, OSHA, HIPAA, Radiation Monitoring, First Aid and CPR certifications policies. Oversee supervisory staff whom are responsible for care coordination, outside referrals from private practices and other referring agencies and hospitals are being addressed in a timely manner. Improve overall patient service through analysis and refinement of programs associated with patient satisfaction including manage patient inquires and concerns/complaints. Develop appropriate clinic patient scheduling and strategies for implementation. Develop practice models ("best practices") for implementation in the Oral and Maxillofacial Surgery clinic to improve overall operations. Support ongoing facility operations; identify and resolve issues with building management personnel. Participate in budget planning, provide reports as needed, review monthly clinical financial statements to identify process improvement opportunities and cost monitoring related to clinical expenses. Oversee purchasing of clinic supplies to ensure cost appropriateness. Works with the Office of Clinic Affairs to ensure compliance with College protocols; policies and procedures. Works closely with the medical billing team and surgical coordinator to ensure financial and medical readiness for surgery to ensure compliance with UIH policies & procedures. Works in collaboration with the required College entities to ensure all clinical providers are credentialed/recredentialed. Educate students on operational and compliance requirements for the clinic. Supervise and work with care coordination team to communicate pre & post op guidelines, and triage and coordinate emergency medical situations.
Minimum Qualifications
Bachelor's degree (Master's preferred); preferably in an oral health profession or related field. Minimum of five years experience in progressive clinical administrative responsibilities in an oral health or healthcare organization. Knowledge and experience in an electronic health records or dental health electronic record required. An oral health professional degree and/or licensure in a dental related field preferred.
Knowledge in business process improvement, knowledge of technical dental and oral maxillofacial procedures, oral maxillofacial practice experience and/or experience in an academic oral healthcare environment highly preferred. Knowledge of budget management and financial information systems; understanding of various claim/billing methodologies; experience in development of systems requirements and implementation of organization-wide applications; background in risk management programs and understanding compliance with regulatory health standards preferred.
Ability to manage people and complex tasks in a busy patient care environment.
Good oral and written communication skills, time management skills, stress management, detail oriented, professional behavior and image, flexible and diplomatic.
Preferred Qualifications
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation