Senior Service Engineer

Job Type

Full-time

Description

Methods Machine Tools was established in 1958 with three employees and a handful of refurbished machines. Since then, the company has become one of the largest privately owned machine tool importers in North America.

Methods designs and implements custom machining setups, including machine tool selection, automation integration, and turnkey automation cells. The corporate campus in Sudbury, Mass., comprises a showroom/technical center, which contains automation, applications, and a full range of cutting-edge machines. Methods has more than 300 employees, nine technology centers, one high precision machining center, and has installed more than 40,000 machines throughout North America.

Job Summary: We are looking for an experienced Senior Service Engineer to lead the installation, maintenance, troubleshooting, and repair of CNC machines at customer sites. This advanced role requires in-depth technical expertise in CNC machinery, the ability to diagnose complex issues, and the capability to mentor junior engineers. The position involves frequent travel and direct interaction with customers to ensure optimal machine performance and customer satisfaction.

Duties/Responsibilities:

• Advanced Troubleshooting & Repairs: Diagnose and resolve complex mechanical, electrical, pneumatic, hydraulic, and software-related CNC machine issues.
• Installation & Commissioning: Oversee the installation and setup of CNC machines, ensuring proper calibration, alignment, and integration with production systems.
• Preventative Maintenance: Develop and implement preventive maintenance programs to enhance machine reliability and longevity.
• Technical Leadership & Training: Mentor and train Level 1 and Level 2 Field Service Engineers, providing guidance on best practices and advanced troubleshooting techniques.
• Customer Support & Consultation: Act as a technical advisor, assisting customers in optimizing machine performance and recommending upgrades or modifications when necessary.
• Software & Controls: Troubleshoot and program CNC control systems (e.g., Fanuc, Siemens, Mazak, Heidenhain). Perform firmware and software updates as required.
• Documentation & Reporting: Maintain detailed service logs, diagnostic reports, and repair documentation. Provide feedback to engineering and product development teams.
• Emergency & On-Site Support: Provide rapid response to urgent service calls and critical failures, ensuring minimal downtime for customers.
• Compliance & Safety: Ensure adherence to safety protocols, industry standards, and customer requirements when working with high-precision machinery.

Requirements

• In-depth knowledge of CNC machine operations, electrical schematics, mechanical systems, and control systems.
• Proficiency in troubleshooting and programming CNC controllers such as Fanuc, Siemens, Mazak, and Heidenhain.
• Strong understanding of servo motors, drives, PLCs, and automation systems.
• Experience with laser calibration, ball bar testing, and precision alignment techniques.
• Excellent verbal and written communication skills to interact with customers, document service activities, and provide technical guidance.
• Experience mentoring junior engineers and leading technical service projects.

Minimum Education and Experience:

• Associate's or Bachelor's degree in Mechanical, Electrical, or Industrial Engineering, or equivalent experience.
• 8-10 years of experience in CNC machine service, repair, and troubleshooting, with expertise in complex diagnostics.
• Strong electrical background
• Understanding of prints / schematics and electrical drawings
• Training customers when needed

Supervisory Responsibilities:

• none

Travel Requirements:

• Up to 50% travel, must be willing to travel frequently to customer sites within your territory. (may require overnight stays)

Physical Requirements:

• Ability to lift up to 50 lbs.
• Perform physical tasks such as bending, twisting, and crawling.
• Climb step ladders up to 8 feet.
• Drive daily to customer locations, with dependable transportation and a clean driving record required.

Additional Information

This job description is designed to provide an overview of basic skills, experiences and education required to perform the job and is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee to perform the essential functions of the job. In instances where educational degrees are required, the company will take into consideration factors such as additional experience, training, or certifications in lieu of specific educational requirements.

Methods Machine is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.