Operational Excellence Manager Engineer

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.

Summary

Focuses on developing, identifying, and analyzing existing general business processes to ensure sustainable, repeatable, and quantifiable improvements.

Responsibilities

• Applies process definition, improvement, and design methodologies to identify, analyze, and improve business processes which will improve quality, reduce costs, increase efficiencies/productivity, and increase customer satisfaction.
• Develops documentation to support analysis and improvement including business requirements, functional specifications, process maps, and gap/problem analysis.
• Plans and implements quality assurance and compliance processes.
• May support development of training and/or change management materials and activities to support new processes and procedures.
• Research best business practices within and outside the organization to establish benchmark data.
• Determines how new information technologies can support re-engineering business processes.
• Other duties as assigned.

Career Type: Professional

Individual contributors focused on executing operational, functional and/or business strategy, with a range of responsibilities in a professional discipline or specialty. The majority of time is spent on the delivery, implementation or design of processes, programs and polices using specialized knowledge and skills normally acquired through advanced education. May lead and/or organize the work of other lower-level professionals or manage processes and programs.

Competencies

General

• Seasoned professional; continuously improves on processes and systems that may require understanding of multiple job areas/departments or specialties.

Leadership & Talent Management

• Provides assistance and training to lower-level employees.
• Manages end-to-end projects or processes.

Communication & Influence

• Communicates with contacts both within and outside of department on matters that require explanation and interpretation.
• May influence parties within the department regarding concepts or practices and some advisement on approaches.

Organizational Impact

• Works to achieve operational, functional, and/or business targets with direct impact on departmental results.
• Seasoned professional; continuously improves on processes and systems that may require understanding of multiple job areas/departments or specialties.
• May be responsible for entire projects or processes within job area.

Knowledge & Experience

• Requires advanced knowledge of job area, typically obtained through advanced education and experience.

Degree

• Requires theoretical knowledge, often gained through a combination of experience and/or advanced education, typically college / university degree Bachelor's.

Years of Experience

• >6

Education Requirements

Bachelor's Degree

• Industrial/Systems Engineering, Engineering, Business or a related technical field

Preferred

• Requires theoretical knowledge, often gained through a combination of experience and/or advanced education, typically college / university degree
• Preferred Master's Degree: Industrial/Systems Engineering, Engineering, Business, or related technical field

Required Certifications / Licensure

• Six Sigma Green Belt (SSGB)/Lean Six Sigma Green Belt (LSSGB) to be completed within one year of placement in position.

Preferred Certifications / Licensure

• Project Management Professional (PMP)
• Six Sigma Black Belt (SSBB)/Lean Six Sigma Black Belt (LSSBB), or Certified Quality Engineer (CQE)

Equivalent Education and/or Experience

• Must be able to demonstrate proficiency with continuous improvement methodologies and tools (LSS, PDCA, QA/QC tools, SPC, RCA, CAPA, statistical testing, MSA, time studies)
• Prefer working knowledge of or hands-on experience developing and effectively using simulation to solve complex business process challenges
• Prefer knowledge of project management processes / methodologies and be able to develop, lead and manage multiple projects, utilizing PM framework
• Must have solid presentation and computer skills (Word, PowerPoint, Visio, Access, Excel, and Project), statistical software (i.e. Minitab), and prefer experience with simulation software.
• May have an equivalent combination of education and experience to substitute for both the educational and the experience requirements.
• Simulation experience preferred

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.