Sr. Design Program Manager, Workforce Solutions - Talent Products
Apply NowCompany: Amazon
Location: Seattle, WA 98115
Description:
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place where people can find and buy anything online, this is your chance to make history. Come help us create innovative capabilities for Amazon's Associates, managers, and leaders to support the evolution of People eXperience and Technology (PXT). The Workforce Solutions team builds and delivers world-class products/services for Amazon's hourly and corporate employees worldwide. We believe that happy Amazon customers start with happy Amazon employees!
As Senior Design PM, you will oversee the day-to-day operations of our design excellence process and associated metrics, optimize workflows for intake, scheduling, capacity planning and feedback communication. You'll work closely with a team of cross-functional senior leaders and stakeholders from across the Workforce Solutions product and technology teams. A key aspect of your role will be continuously improving program processes, identifying opportunities for automation, and implementing tools to enhance efficiency and scalability. You'll be responsible for data analysis and reporting, overseeing the collection of program metrics related to capacity and delivery of UX work, and preparing regular performance reports for leadership. Additionally, you'll collaborate closely with Product Management, Design, and Engineering teams to integrate quality assurance processes into the product development lifecycle, ensuring that our commitment
Key job responsibilities
\tManage and optimize daily operations of the customer experience review process.
\tCoordinate and support a team of cross-functional quality reviewers, ensuring consistent engagement and high-quality contributions.
\tContinuously improve program processes, implementing tools and automation to enhance efficiency and scalability.
\tAnalyze program data and prepare regular performance reports for leadership and stakeholders.
\tCollaborate with product, design, and engineering teams to integrate quality mechanisms into the product development lifecycle.
\tDevelop and maintain best practices, standard operating procedures, and training materials for the program.
\tDrive data-informed decision-making to improve both product quality and program effectiveness.
\tEngage with leadership
A day in the life
As a Senior Design PM,, you will be trusted to operate with a high degree of independence and ownership, including in areas where the program strategy has not yet been defined. Informing your judgement, is deep knowledge and practical experience in product, software, and service design from concept creation to validation to development and release. Additionally, you have successfully created and managed a wide range of design-related processes, resources, and programs that have delivered measurable results.
You invent, evolve, improve, and simplify in a manner that scales across multiple teams, feature types, and development methodologies. You are flexible and comfortable with ambiguity, and adapt your approach to meet the needs of a broad set of partners. At the same time, you are adept at driving for clarity and alignment across partners and stakeholders.
About the team
We enable Amazon to be the employer of choice by offering them the fastest path to a consistent and flexible job with opportunities to earn more and grow their skill sets, resulting in more value for customers as we better absorb variability and lower costs. We build capabilities and programs that enable flexible job management for employees. Our team is dedicated to supporting our members.
BASIC QUALIFICATIONS
- 6+ years of design experience
- Have an available online portfolio
- Experience understanding needs of business and end customers and translating them into right solutions
- Experience gathering and analyzing large amounts of data and delivering continuous business improvements
PREFERRED QUALIFICATIONS
- Knowledge of project management tools and methodologies (agile to waterfall)
- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,500/year in our lowest geographic market up to $192,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
As Senior Design PM, you will oversee the day-to-day operations of our design excellence process and associated metrics, optimize workflows for intake, scheduling, capacity planning and feedback communication. You'll work closely with a team of cross-functional senior leaders and stakeholders from across the Workforce Solutions product and technology teams. A key aspect of your role will be continuously improving program processes, identifying opportunities for automation, and implementing tools to enhance efficiency and scalability. You'll be responsible for data analysis and reporting, overseeing the collection of program metrics related to capacity and delivery of UX work, and preparing regular performance reports for leadership. Additionally, you'll collaborate closely with Product Management, Design, and Engineering teams to integrate quality assurance processes into the product development lifecycle, ensuring that our commitment
Key job responsibilities
\tManage and optimize daily operations of the customer experience review process.
\tCoordinate and support a team of cross-functional quality reviewers, ensuring consistent engagement and high-quality contributions.
\tContinuously improve program processes, implementing tools and automation to enhance efficiency and scalability.
\tAnalyze program data and prepare regular performance reports for leadership and stakeholders.
\tCollaborate with product, design, and engineering teams to integrate quality mechanisms into the product development lifecycle.
\tDevelop and maintain best practices, standard operating procedures, and training materials for the program.
\tDrive data-informed decision-making to improve both product quality and program effectiveness.
\tEngage with leadership
A day in the life
As a Senior Design PM,, you will be trusted to operate with a high degree of independence and ownership, including in areas where the program strategy has not yet been defined. Informing your judgement, is deep knowledge and practical experience in product, software, and service design from concept creation to validation to development and release. Additionally, you have successfully created and managed a wide range of design-related processes, resources, and programs that have delivered measurable results.
You invent, evolve, improve, and simplify in a manner that scales across multiple teams, feature types, and development methodologies. You are flexible and comfortable with ambiguity, and adapt your approach to meet the needs of a broad set of partners. At the same time, you are adept at driving for clarity and alignment across partners and stakeholders.
About the team
We enable Amazon to be the employer of choice by offering them the fastest path to a consistent and flexible job with opportunities to earn more and grow their skill sets, resulting in more value for customers as we better absorb variability and lower costs. We build capabilities and programs that enable flexible job management for employees. Our team is dedicated to supporting our members.
BASIC QUALIFICATIONS
- 6+ years of design experience
- Have an available online portfolio
- Experience understanding needs of business and end customers and translating them into right solutions
- Experience gathering and analyzing large amounts of data and delivering continuous business improvements
PREFERRED QUALIFICATIONS
- Knowledge of project management tools and methodologies (agile to waterfall)
- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,500/year in our lowest geographic market up to $192,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.