Operational, Risk and Compliance Manager

About The Role:

As a CBRE Operational, Risk and Compliance Manager, you play a crucial role in understanding business processes, assessing risks to business objectives, evaluating control effectiveness, and documenting audit projects.

In this role, you will work closely with internal partners to evaluate the effectiveness of internal controls, ensuring operating procedures are followed consistently and efficiently. You will partner with Property Management on their adherence to Global Standards, regulatory requirements, and industry best standards/practices while fostering a culture of continuous improvement.

What You'll Do:

• Administer the Environments for Excellence program (internal compliance program) by prioritizing, scheduling and conducting in-person and desktop compliance audits.
• Identify potential risks and areas of non-compliance and develop mitigation plans.
• Report audit outcomes and work with local/regional management to improve operational compliance, including developing resources and materials for use by the markets.
• Refine internal processes and procedures based on audit findings, regulatory changes, and industry standards and ensure they are well-defined and easily understood with our Global Standards
• Continuously assess and improve standards and practices. Identify improvement opportunities, working alongside Property Management Operations Team (both in-market and Business Operations) to refine and implement standard processes and ensure engagement and compliance.
• Develop training materials and conduct training based on the needs of field staff throughout the region and/or client account. Use web and classroom training resources. Ensure completion of defined curriculum for each job within standard time frames.
• Collaborate with other departments to ensure compliance processes are aligned across Property Management.
• Lead and oversee monthly critical metric Reporting and Global Standards governance, ensuring compliance with defined Property Management Operating Standards.
• Coach others and share knowledge of own job field and broad knowledge of several jobs within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor's Degree preferred with 8-10 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Real estate license preferred.
• Strong social skills, creative and strategic thinker, self-starter and self-motivated
• Strong project management skills and attention to detail.
• Ability to solve unique problems using standard and innovative solutions having a broad impact on the business.
• Experience with using Zoom for hosting and running virtual meetings and webinars is required.
• Experience with Smartsheet for project management is preferred but not required.
• An innovative mentality to develop methods that go beyond existing solutions.
• Experienced organizational skills with an advanced inquisitive mentality.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Operational, Risk and Compliance Manager position is $115,000 annually and the maximum salary for the Operational, Risk and Compliance Manager position is $125,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).