Payment Product Manager - USDS
Apply NowCompany: TikTok
Location: Seattle, WA 98115
Description:
Location :
Seattle
Employment Type :
Regular
Job Code :
A68056
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Responsibilities
Team Intro: The Payment team of U.S. Data Security department of TikTok provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on - to ensure that users have a smooth and secure payment experience on TikTok platform. As a Product Manager with Payments team , you will partner with cross-functional teams to develop and execute product strategies that streamline payment experiences for buyers, sellers, and creators across TikTok Shop, TikTok Live, and other monetization verticals. Drive platform growth by prioritizing secure, user-centric payment solutions and collaborate with risk management teams to implement fraud prevention measures and ensure transaction integrity. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities: - Strategic Vision & Roadmap: Own product vision, strategies and develop clear product roadmap for Payment and risk mitigation by analyzing and identifying business problems/opportunities. - Collaborative Product Development: Work closely with UI/UX designers, engineers, QA, and cross-functional teams to translate product strategies into tangible outcomes. - Business Alignment: Foster strong relations with the key stakeholders, for example operation team, product operation team, customer support team, etc. align goal, priority and roadmap with key stakeholders. Plan key product initiatives and push key stakeholders to achieve the goals. - Performance Analytics: Provide critical insights into product performance. Understand user's pain points and how to address the gaps. - Research & Investigations: Lead investigative endeavors to really understand our users' key asks, understand the product best practice in US markets.
Qualifications
Minimum Qualifications: - 4+ years of experience in product management ideally in consumer-facing internet companies. - Knowledge of e-commerce platforms and online marketplace - Strong interpersonal skills, able to develop and nurture relationships with stakeholders and vendors - Excellent communication skills and ability to communicate technical concepts to non-technical stakeholders and audience - Flexible and experienced in project management, can lead and operate multiple project streams confidently Preferred Qualifications: - Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders - Broad technical knowledge and in-depth understanding of frontend, backend, machine learning / algorithms and platform products. - Strong analytical and quantitative skills with the ability to use data and metrics to evaluate assumptions, make recommendations and decisions, and drive execution. - Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $141588 - $234080 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Apply to this job
Seattle
Employment Type :
Regular
Job Code :
A68056
Apply to this job
Share this listing:
Responsibilities
Team Intro: The Payment team of U.S. Data Security department of TikTok provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on - to ensure that users have a smooth and secure payment experience on TikTok platform. As a Product Manager with Payments team , you will partner with cross-functional teams to develop and execute product strategies that streamline payment experiences for buyers, sellers, and creators across TikTok Shop, TikTok Live, and other monetization verticals. Drive platform growth by prioritizing secure, user-centric payment solutions and collaborate with risk management teams to implement fraud prevention measures and ensure transaction integrity. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities: - Strategic Vision & Roadmap: Own product vision, strategies and develop clear product roadmap for Payment and risk mitigation by analyzing and identifying business problems/opportunities. - Collaborative Product Development: Work closely with UI/UX designers, engineers, QA, and cross-functional teams to translate product strategies into tangible outcomes. - Business Alignment: Foster strong relations with the key stakeholders, for example operation team, product operation team, customer support team, etc. align goal, priority and roadmap with key stakeholders. Plan key product initiatives and push key stakeholders to achieve the goals. - Performance Analytics: Provide critical insights into product performance. Understand user's pain points and how to address the gaps. - Research & Investigations: Lead investigative endeavors to really understand our users' key asks, understand the product best practice in US markets.
Qualifications
Minimum Qualifications: - 4+ years of experience in product management ideally in consumer-facing internet companies. - Knowledge of e-commerce platforms and online marketplace - Strong interpersonal skills, able to develop and nurture relationships with stakeholders and vendors - Excellent communication skills and ability to communicate technical concepts to non-technical stakeholders and audience - Flexible and experienced in project management, can lead and operate multiple project streams confidently Preferred Qualifications: - Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders - Broad technical knowledge and in-depth understanding of frontend, backend, machine learning / algorithms and platform products. - Strong analytical and quantitative skills with the ability to use data and metrics to evaluate assumptions, make recommendations and decisions, and drive execution. - Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $141588 - $234080 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Apply to this job