Technical Writer 5069

Austin, TX
Technical Writer - Solicitation# 70125069
Texas Education Agency (TEA)
Technical Documentation (External):

• Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.
• Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
• Collaborate closely with the Product Owner team to gather necessary information.
• Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.

Customer Outreach:

• Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.
• Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
• Present outreach findings to the Product Owner team, management, and division leadership.
• Maintain regular communication with customers to understand their needs and concerns.

Best Practice Documentation (Internal):

• Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
• Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
• Train and support team members on the new practices, creating internal documentation to ensure proficiency.

100% Remote, Work Location With-in the United States. The working position is Telework. Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Actual
Years
Experience Years
Experience
Needed Required/
Preferred Skills/Experience 8 Required Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation. 8 Required Software Documentation: Familiarity with documenting software issues, release notes, and technical guides 8 Required Jira: Experience with Jira or similar application life-cycle management tools 8 Required Collaboration: Strong ability to work closely with cross-functional teams 8 Required Communication: Excellent communication skills to effectively work with cross-functional teams 8 Required Customer Service: Experience in customer service, with strong communication skills. 8 Required Attention to Detail: High level of accuracy and attention to detail in all documentation tasks. 8 Required Training and Support: Experience in training other team members. 8 Preferred Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.
I need Three References

Reference Name ( Required ): Title (Optional) Company Name ( Required ): Phone Number ( Required include area code): E-mail address (Optional): Professional Relationship (Optional):

Peer Co-Worker Supervisor

Customer End-User Subordinate

Reference Name ( Required ): Title (Optional) Company Name ( Required ): Phone Number ( Required include area code): E-mail address (Optional): Professional Relationship (Optional):

Peer Co-Worker Supervisor

Customer End- User Subordinate

Reference Name ( Required ): Title (Optional) Company Name ( Required ): Phone Number ( Required include area code): E-mail address (Optional): Professional Relationship (Optional):

Peer Co-Worker Supervisor

Customer End- User Subordinate