Sr Mgr Strategy and Program Mgt.

Job Description

Senior Mgr. Strategy and Program Mgt.

Work Model: Hybrid, Framingham, MA

Staples is business to business. You're what binds us together.

Our Category Operations team is dedicated to meeting our customers' needs both now and in the future. We are responsible for the post-sale implementation of SBA categories, ensuring seamless integration and customer satisfaction. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers' needs faster. Our network of distribution, fulfillment, 3rd party vendors, and installation partners work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers.

What you'll be doing:

• Lead and manage strategic programs and projects within Category Operations, ensuring timely and efficient execution.
• Develop and manage critical project timelines, ensuring that schedules are maintained and communicated effectively.
• Coordinate with internal and external teams, including contractors, to ensure smooth project execution and resolve any dependencies.
• Facilitate status meetings with Category leads, providing opportunity insight and updates tracking progress against milestones.
• Identify and manage potential risks, issues, and obstacles in project execution, escalating and mitigating where necessary.
• Oversee team responsible for maintaining and managing the integrity of critical data & systems, such as the internally developed software used to manage the nationwide network of installation partners.
• Document lifecycle changes, business requirements, and process flows for system upgrades or new tools.
• Utilize data analytics to track the performance of programs and projects, identifying areas for improvement and ensuring data-driven decision-making.
• Provide actionable insights and recommendations based on data analysis to drive operational improvements and cost efficiencies.
• Ability to support analytical team with data and systems questions.
• Team responsible for creating and maintaining reports for program performance management.
• Work closely with cross-functional teams, including sales, operations, product & engineering, and senior leadership, to ensure alignment and support for key initiatives.
• Ensure proper buy-in from all departments, effectively managing stakeholder expectations and addressing concerns in a timely manner.
• Responsible for identifying, nurturing, and retaining talent. This includes coaching, mentoring, and providing constructive feedback to foster growth and career development.
• Regularly assess individual and team performance against goals, addressing underperformance, and implementing development plans to ensure continuous improvement.
• Ability to strategically think about team organizational design and advocate for change as needed to leadership.

What you bring to the table:

• An excitement to learn, evaluate processes, and suggest and lead change management initiatives.
• An understanding of service sales and third-party logistics and a passion to apply knowledge to internal systems with the understanding that process improvement always includes the customer.
• Navigate and connect to work in other parts of the organization to communicate, create synergy and implement programs.
• Deep understanding of data analytics to support business decisions and their direct team members.
• Demonstrates analytical thinking and problem-solving ability.
• Possess a sense of urgency required to work in a deadline driven environment.
• Eagerness and ability to learn and absorb new information quickly.
• Positive Associate Relations Skills: Ability to direct, coach, support, and delegate and maintain morale.
• Demonstrates responsibility and leadership ability.
• Skills in statistical analysis
• Strong oral and written communication skills.
• Experience and working knowledge of Supply chain/Logistics, Customer Service Order Entry Systems and processes, productivity standards, and technology.

What's needed- Basic Qualifications:

• Bachelor's Degree OR equivalent work experience
• 8+ years of relevant experience in Program Management, Business Strategy or Analytics
• Direct People management experience.
• Experience with stakeholders in a clear and concise manner
• Strong analytical skills with SQL
• Proficiency Power BI, Tableau and Excel

What's needed- Preferred Qualifications:

• Technical Experience with Snowflake
• Degree in computer science, analytics, data science, or engineering

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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About Us

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.