Parts Solutions Manager
Apply NowCompany: EATON
Location: Brampton, ON L6P 0A1
Description:
Eaton's IS VEH VGNA division is currently seeking a Parts Solutions Manager . This is a remote work opportunity with preference for candidates residing within 100 kilometers of Toronto, Ottawa, Montreal.
The Parts Solution Manager is responsible for strategy development, execution, and management of assigned territories (Ontario, Quebec, Eastern Canada -Maritimes) to achieve Vehicle Group North America Aftermarket business objectives.
More specifically, the Parts Solutions Manager's (PSM) role is structured within the Aftermarket organization to grow Aftermarket commercial truck part sales. Responsible for establishing and maintaining excellent relationships with key customers in the assigned territory including fleets, independent distributors, rebuilders, dealers, body builders, mobile hydraulic OEM'S and independent service garages.
What you'll do:
Develop and implement business plans to support territory, region, and division objectives.
Establish the following internal reports on customer activities:
- Reports for the following sales activities wins & losses, target product metrics, sales probabilities, barriers to sales efforts, accounts at risk, etc.
- Utilize customer contact report (CCRs) to communicate the following: desired product enhancements, current product performance issues, competitive activity, market trends, etc.
- Assess customer requirements and identify unique needs at targeted accounts.
- Develop, implement, manage territory product support strategies for new and existing aftermarket products. Maintain customer and expanded channel customer (such as IAM) relationships and ensure our customers will want to do more business with Eaton Vehicle Group.
- Collaborate across all business organizations including technical services, call center, material planning, pricing, finance, and others to facilitate customer issue resolution.
- Evaluate and recommend incentive requirements, utilizing market intelligence, and administer incentive processes to ensure that we provide the best value to our customers
- Manage the market introduction of new products to ensure products are adopted quickly to achieve sales objectives.
- Gather business intelligence from customers and provide voice of the customer (VOC) back to the organization.
- Conduct Customer Relationship Reviews (CRRs) to facilitate continuous improvement of Aftermarket products and support the Eaton Business System (EBS) process.
- Provide product, service, and warranty training to customers.
- Promote Eaton content in the Independent Aftermarket (IAM), OEM Dealer Channel, regional fleets, and Industry events.
Qualifications:
Required Basic Qualifications:
Minimum of a Bachelors Degree from an accredited institution
Minimum two (2) years working for commercial manufacturing, automotive distribution AND/ OR in a vehicle/heavy equipment customer support position.
Must be legally authorized to work in Canada without company sponsorship now and in the future
Preferred Qualifications:
Knowledge of Eaton Fuller products or comparable product experience with a focus on service, application and support.
Specialized knowledge of business processes within the trucking industry
Proficient with "Value Selling"
Experience negotiating, delivering training, and developing business plans
Skills:
Working extended hours will be required as needed basis to include weekends for customer functions
Communication skills - verbal, written, interpersonal and presentation skills
Computer skills - Word, Excel, PowerPoint, Outlook
Ability to influence others both internally and externally
Time management skills; must respond with sense of urgency to customer requirements
Aptitude to develop working knowledge of assigned product portfolio - Clutch, Transmission, Mobile Power as part of a major commercial vehicle "system."
Ability to manage customers in multiple channel segments (dealer, fleet, transmission rebuilders, and warehouse distributors) in each territory
Ability to lift up-to 75 pounds, and maneuver around a class 6,7, or 8 truck
The compensation range for this full-time position includes base pay and target sales performance incentive.
Base salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
The Parts Solution Manager is responsible for strategy development, execution, and management of assigned territories (Ontario, Quebec, Eastern Canada -Maritimes) to achieve Vehicle Group North America Aftermarket business objectives.
More specifically, the Parts Solutions Manager's (PSM) role is structured within the Aftermarket organization to grow Aftermarket commercial truck part sales. Responsible for establishing and maintaining excellent relationships with key customers in the assigned territory including fleets, independent distributors, rebuilders, dealers, body builders, mobile hydraulic OEM'S and independent service garages.
What you'll do:
Develop and implement business plans to support territory, region, and division objectives.
Establish the following internal reports on customer activities:
- Reports for the following sales activities wins & losses, target product metrics, sales probabilities, barriers to sales efforts, accounts at risk, etc.
- Utilize customer contact report (CCRs) to communicate the following: desired product enhancements, current product performance issues, competitive activity, market trends, etc.
- Assess customer requirements and identify unique needs at targeted accounts.
- Develop, implement, manage territory product support strategies for new and existing aftermarket products. Maintain customer and expanded channel customer (such as IAM) relationships and ensure our customers will want to do more business with Eaton Vehicle Group.
- Collaborate across all business organizations including technical services, call center, material planning, pricing, finance, and others to facilitate customer issue resolution.
- Evaluate and recommend incentive requirements, utilizing market intelligence, and administer incentive processes to ensure that we provide the best value to our customers
- Manage the market introduction of new products to ensure products are adopted quickly to achieve sales objectives.
- Gather business intelligence from customers and provide voice of the customer (VOC) back to the organization.
- Conduct Customer Relationship Reviews (CRRs) to facilitate continuous improvement of Aftermarket products and support the Eaton Business System (EBS) process.
- Provide product, service, and warranty training to customers.
- Promote Eaton content in the Independent Aftermarket (IAM), OEM Dealer Channel, regional fleets, and Industry events.
Qualifications:
Required Basic Qualifications:
Minimum of a Bachelors Degree from an accredited institution
Minimum two (2) years working for commercial manufacturing, automotive distribution AND/ OR in a vehicle/heavy equipment customer support position.
Must be legally authorized to work in Canada without company sponsorship now and in the future
Preferred Qualifications:
Knowledge of Eaton Fuller products or comparable product experience with a focus on service, application and support.
Specialized knowledge of business processes within the trucking industry
Proficient with "Value Selling"
Experience negotiating, delivering training, and developing business plans
Skills:
Working extended hours will be required as needed basis to include weekends for customer functions
Communication skills - verbal, written, interpersonal and presentation skills
Computer skills - Word, Excel, PowerPoint, Outlook
Ability to influence others both internally and externally
Time management skills; must respond with sense of urgency to customer requirements
Aptitude to develop working knowledge of assigned product portfolio - Clutch, Transmission, Mobile Power as part of a major commercial vehicle "system."
Ability to manage customers in multiple channel segments (dealer, fleet, transmission rebuilders, and warehouse distributors) in each territory
Ability to lift up-to 75 pounds, and maneuver around a class 6,7, or 8 truck
The compensation range for this full-time position includes base pay and target sales performance incentive.
Base salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.