Queue Coordinator
Apply NowCompany: ManTech International
Location: Annapolis Junction, MD 20701
Description:
Description & Requirements
Unlock the secrets of intelligence with ManTech! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with ManTech!
ManTech seeks an experienced and passionate, career and customer-oriented Queue Coordinator to join our team in Annapolis Junction, MD. The successful candidate will be responsible for installing and troubleshooting all desktop devices to include desktop VTCs and associated equipment, such as MFDs, laptops, and conference rooms.
Responsibilities include, but are not limited to:
Minimum Qualifications:
Clearance Requirements:
Physical Requirements:
The projected compensation range for this position is $74,000.00-$123,100.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it's employees beyond just compensation. ManTech's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
ManTech International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with ManTech, please email us at careers@mantech.com and provide your name and contact information.
Unlock the secrets of intelligence with ManTech! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with ManTech!
ManTech seeks an experienced and passionate, career and customer-oriented Queue Coordinator to join our team in Annapolis Junction, MD. The successful candidate will be responsible for installing and troubleshooting all desktop devices to include desktop VTCs and associated equipment, such as MFDs, laptops, and conference rooms.
Responsibilities include, but are not limited to:
- Review, assign, reconcile and support the management of service tickets throughout their lifecycle
- Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers
- Help coordinate with IT service providers and communicate outages and plans for recovery
- Help provide technical assistance and support for Workflow Management services
- Communicates with technicians to determine task assignments
- Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
- Conducts database research to support ticket requirements
- Follows up with other work centers to ensure task completion and task assignment
- Monitor and support ticket workflows
Minimum Qualifications:
- Experience in or willingness to learn Queue coordinator functions throughout the position
- Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security + *Must attain within 6 months.
Clearance Requirements:
- Must have a current/active TS/SCI w/ Poly
Physical Requirements:
- Must be able to be in a stationary position more than 50% of the time
- Constantly operates a computer and other office productivity machinery, such as a computer
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
The projected compensation range for this position is $74,000.00-$123,100.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it's employees beyond just compensation. ManTech's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
ManTech International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with ManTech, please email us at careers@mantech.com and provide your name and contact information.