Technical Support Engineer 4
Apply NowCompany: Adobe Inc.
Location: Lehi, UT 84043
Description:
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Direct responsibility over support of top accounts for Adobe Experience Platform. Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the identification and resolution of complex customer issues. Deliver exceptional technical service and support to eliminate, prevent, and workaround product issues. Develop and execute software tests to identify software problems and their causes. Understand the customer's use cases, goals, objectives, architecture, and business requirements for Adobe Experience Platform. Evaluate data structures and configurations for data integration and validation. Document customer interactions in multiple case management systems. Document product knowledge, both internal and customer-facing.
Key Skills
Proven Ability to Triage Complex Issues and Drive To Resolution
Thinks "out of the box" to creatively resolve advanced development problems(for instance, code changes or optimization in product or customization/extension). Collaborating with Product and Engineering ensuring Customer Success. Able to prioritize Job Requirements and work closely with customer ensuring "Customer Satisfaction"
Strong Technical Knowledge of Web and Data Platform Technologies
HTML, CSS, JavaScript, API Workflows, Python and/or other languages, Database architecture and SQL; ETL and Data Transformation; Enterprise/SaaS solutions and Cloud Technology.
Excellent Communication Skills - both Written & Verbal
Ability to explain complex issues and resolutions to both technical and business audiences in a clear manner. Good communication over the phone and in chat environments (like Slack). Concise and professional written communication for technical updates.
Passionate About New Technologies
Studying new technologies, working on side projects out of pure curiosity, and a natural hunger to understand how something works is a key to succeeding in Platform Support.
Knack for Troubleshooting
Comfortable tackling complex and vague problems by ruling out issues, and tapping into all resources available, especially for recreating the issue however possible. Establishing one's own test environment is a strong indicator for success in this area.
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least 12:01 AM Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $91,500 -- $172,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Direct responsibility over support of top accounts for Adobe Experience Platform. Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the identification and resolution of complex customer issues. Deliver exceptional technical service and support to eliminate, prevent, and workaround product issues. Develop and execute software tests to identify software problems and their causes. Understand the customer's use cases, goals, objectives, architecture, and business requirements for Adobe Experience Platform. Evaluate data structures and configurations for data integration and validation. Document customer interactions in multiple case management systems. Document product knowledge, both internal and customer-facing.
Key Skills
Proven Ability to Triage Complex Issues and Drive To Resolution
Thinks "out of the box" to creatively resolve advanced development problems(for instance, code changes or optimization in product or customization/extension). Collaborating with Product and Engineering ensuring Customer Success. Able to prioritize Job Requirements and work closely with customer ensuring "Customer Satisfaction"
Strong Technical Knowledge of Web and Data Platform Technologies
HTML, CSS, JavaScript, API Workflows, Python and/or other languages, Database architecture and SQL; ETL and Data Transformation; Enterprise/SaaS solutions and Cloud Technology.
Excellent Communication Skills - both Written & Verbal
Ability to explain complex issues and resolutions to both technical and business audiences in a clear manner. Good communication over the phone and in chat environments (like Slack). Concise and professional written communication for technical updates.
Passionate About New Technologies
Studying new technologies, working on side projects out of pure curiosity, and a natural hunger to understand how something works is a key to succeeding in Platform Support.
Knack for Troubleshooting
Comfortable tackling complex and vague problems by ruling out issues, and tapping into all resources available, especially for recreating the issue however possible. Establishing one's own test environment is a strong indicator for success in this area.
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least 12:01 AM Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $91,500 -- $172,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.