Sr. ServiceNow CMDB Consultant to perform administration and manage CI (Configuration Item) data integrity for a banking client
Apply NowCompany: Annex Consulting Group
Location: Toronto, ON M4E 3Y1
Description:
Position: Sr. ServiceNow CMDB Consultant to perform administration and manage CI (Configuration Item) data integrity for a banking client
Duration: 6 months with possible extension
Location: Hybrid Toronto (2x on site)
The Senior ServiceNow CMDB Consultant will play a critical role in evaluating, optimizing, and enhancing ServiceNow Configuration Management Database (CMDB). This role involves a comprehensive assessment of the current CMDB state, identifying areas for improvement, and implementing best practices to streamline and strengthen the CMDB posture. The consultant will work closely with the CMDB Administration team to ensure the CMDB is an accurate, reliable, and up-to-date source of truth for the Bank's IT assets.
Must Haves:
Nice to Haves:
Core Responsibilities:
CMDB Assessment and Optimization
Configuration Management
Data Maintenance and Administration
Duration: 6 months with possible extension
Location: Hybrid Toronto (2x on site)
The Senior ServiceNow CMDB Consultant will play a critical role in evaluating, optimizing, and enhancing ServiceNow Configuration Management Database (CMDB). This role involves a comprehensive assessment of the current CMDB state, identifying areas for improvement, and implementing best practices to streamline and strengthen the CMDB posture. The consultant will work closely with the CMDB Administration team to ensure the CMDB is an accurate, reliable, and up-to-date source of truth for the Bank's IT assets.
Must Haves:
- 8+ years of experience working with ServiceNow, IT asset management, and/or IT service management tools.
- Expertise in the ServiceNow platform from an administrative perspective, including proficiency in Common Service Data Model (CSDM) and Service Mapping.
- Experience in CMDB design, implementation, and maintenance.
- Strong understanding of ITIL processes and their application to CMDB management.
- Experience with CI discovery and reconciliation processes.
Nice to Haves:
- Banking/Fin Services exp
Core Responsibilities:
CMDB Assessment and Optimization
- Conduct a thorough evaluation of the existing CMDB structure, data quality, and processes.
- Identify gaps, inefficiencies, and areas for improvement in the CMDB and its associated workflows.
- Develop and implement strategies to optimize the CMDB, ensuring it meets industry standards and best practices.
Configuration Management
- Advise on the design and configuration of the CMDB to accurately represent the Bank's IT infrastructure.
- Define and refine Configuration Item (CI) classes, attributes, and relationships based on ITIL best practices and business requirements.
Data Maintenance and Administration
- Provide guidance to the CMDB administration team on day-to-day tasks, including managing CI (Configuration Item) data integrity, troubleshooting Discovery and Service Mapping issues, and maintaining data accuracy through identification and resolution of duplicate or stale CIs.
- Advise on the management of the CI lifecycle, including creation, modification, and retirement, while adhering to IT asset and change management policies.