Associate Manager, Software Operations Engineer

Tesla is re-thinking how batteries are made from the ground up. We're designing new factories, new equipment, new processes, and new software to rapidly scale battery manufacturing, globally. The primary bottleneck to Tesla's future expansion (and the transition to sustainable transport and energy storage) is our ability to produce and procure batteries - that's why we're innovating in-house, with our collection of world-class engineers, to redefine the industry. Software, data, and automation all play a huge part in this strategy.
We've built software from scratch with a nimble and high performing team to meet the specific needs of Tesla's rapid battery manufacturing scale up. This software tracks every component of the cell manufacturing process and acts as the brain of the entire cell factory. It's key to ensuring batteries are made safely and for understanding how to improve processes. This platform is the conduit for data coming from the line, and it is part of the goal to have more data about battery manufacturing, end to end, than any other company.
We built a world-class support engineering team that lives in the cell organization and directly supports the cell software stack. You will lead an expert team tasked with maintaining the health of our software systems. We need someone that understands monitoring and troubleshooting software platforms - to detect potential issues and respond swiftly if the system becomes unhealthy.
The ideal candidate thrives in a fast-paced environment and can handle multiple issues and escalations at once, triaging and prioritizing them according to an understanding of the cell process and business operations. This is not your standard software support role. You will be embedded with the dev team and actively pushing that team to improve the software product. The improvements you push for will have a direct impact on the efficiency of our cell factories. Our team runs 24x7 to match the manufacturing facilities that we support, and you will be needed on an on-call rotation with potential for rotating schedule.

Responsibilities

• Manage the technical software release workflows end-to-end through collaboration with software team leads, component owners, infrastructure support, and external teams
• Track progress toward release signoff completion and change control for our lineside and datacenter software systems
• Manage risks and resolve issues related to release scope, schedule, and quality
• Manage a 24/7 support team responsible for Tier 1 and 2 support of our cell software systems
• Implement process improvements to reduce workflow inefficiencies

Requirements

• A desire to move fast, identify blockers and find solutions independently, and fix problems without being asked
• 2+ years of management experience leading a team of Technicians/Engineers
• Strong problem-solving ability, attention to detail and organizational skills
• Experience with JIRA or similar project management software a plus
• Experience with git and software development lifecycles
• Experience releasing customer-facing software at scale in a fast-paced work environment a plus
• Flexibility to work weekends

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program