Director of Health and Wellness

Summary

DWC seeks a full-time Director of Health and Wellness to oversee operations and program development of DWC's Health & Wellness programs, including Day Center services, workforce development and health programming. An ideal candidate will lead, inspire, and motivate a team of professionals whose primary goal is to end homelessness for women in the Skid Row community. This position is a member of DWC's Leadership Team and will report directly to the Deputy Program Officer.

Essential Functions

• Provide fiscal and programmatic oversight of the Day Center, Workforce Development, and Health Program contracts, including budget and grant requirements
• Manage both government and private funds and track expenses
• Oversee partnership with an FQHC in co-located on-site health center
• Provide weekly individual supervision to direct reports
• Oversee all audit procedures and ongoing quality assurance for assigned programs.
• Oversee risk management and crisis intervention for assigned programs
• Provide oversight of supportive services, including on-site services from community partners
• Attend funder meetings as scheduled
• Engage in strategic planning and forecasting for assigned programs
• Leverage internal and external resources and identify areas for program growth
• Engage in strategic planning and forecasting for assigned programs
• Participate in and facilitate internal and external meetings and trainings, including Monthly Department meetings, weekly Care Coordination meetings, and bi-weekly Health & Wellness Leadership Meetings
• Oversee program development to enhance DWC services, including coordination of enrichment activities for participants and development of community partnerships
• Develop and implement Health and Wellness program policies, procedures, and services using evidenced based practices, including Trauma-Informed Care and harm reduction; proactively engage clients in program design and respond to client grievances
• Develop and maintain relationships with clients, staff, and local service providers
• Maintain a culture of performance management and continuous improvement, helping staff focus on both their individual clients as well as the agency's overall goals; develop annual department goals, including objectives, strategies, and specific targets; monitor client databases and other performance tracking tools
• Provide training on best practices for DWC staff and in the community, including Trauma-Informed Care, Crisis Intervention, and Harm Reduction
• Continuously develop systems to ensure that the program is efficient, effective, low-barrier, and meets funder expectations
• Ensure that staff receive comprehensive onboarding, training, and ongoing professional development.
• Develop, train, and coach a multi-disciplinary team that provides trauma-informed services to clients who have experienced homelessness, trauma, and mental health and substance abuse issues
• Serve as an ambassador of DWC and its mission and values by participating in community meetings/collaboratives/events
• Collect and report out on program data and progress as requested and per agency policies and procedures
• Provide regular, written reports to the Deputy Program Officer and additional reports as assigned
• Other duties as assigned to support the mission of the organization.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Program Management/Development
• Relationship Management
• Flexible and Empathic
• Teamwork
• Leadership
• Strong verbal and written communication skills
• Strong problem solving and crisis intervention skills
• Organization & Time Management
• Collaboration
• Cultural Humility

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Position Type and Expected Hours of Work

This is a full-time exempt position. Days and hours of work are Monday - Friday 8:00 AM- 4:30 PM, with a requirement to be on-call during weekend hours.

Travel

Regular travel throughout Los Angeles County is required in this position.

Remote

Expectation to be able to work onsite full time as scheduled, with the possibility of some remote work.

Required Education, Experience, and Qualifications

• Education in Human Services, Social Work, or related field preferred
• Two years' of supervisory experience in a non-profit or government agency setting required
• Program, contract and budget management preferred
• Experience working in social services; homeless services experience strongly preferred
• Crisis intervention experience, and familiarity and comfort working with issues related to homelessness, including substance abuse, mental health issues, and histories of trauma
• Knowledge of data collection tools to track client progress
• Able to solve problems by being resourceful and using creativity
• Knowledge of the complex barriers surrounding women's homelessness
• Utilize Evidence Based Practices in service delivery such as Trauma-Informed Care, Motivational Interviewing, and Harm Reduction.
• Ability to be flexible with hours when needed
• Ability to work independently and as part of a team
• Ability to build and maintain trusting relationships with community stakeholders and health and social service providers
• Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
• Oral and written fluency in English required; Spanish a plus
• Excellent active listening and problem-solving skills with ability to exercise and model good judgment
• Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
• Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with effective record keeping
• Cultural humility; knowledge of communities that are disproportionately represented in the homeless population (communities of color, LGBTQ+ etc.)
• Comply with local, state, and federal laws and regulations around confidentiality and mandated-reporting
• Professional attitude; team- and service-oriented, friendly, and positive
• Valid California Driver's License, active car insurance, and good driving record required
• Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC
• Must provide documentation of a negative TB test result within the last twelve months, on first day of hire
• You will be required to be up to date on your vaccinations against COVID-19 and provide documentation. If you are fully vaccinated and not yet eligible to receive a booster dose, then you must receive the booster dose within 30 days of becoming eligible and eligibility begins 5 months after receiving final primary dose. If you are fully vaccinated and have received a booster dose, you are considered up to date with your vaccinations. Unvaccinated individuals must receive their 1st dose before their first day of hire. Partially vaccinated (for 2-dose series) individuals must receive their 2nd dose within 30 days of being hired. The second dose of a two-dose vaccine series is due 4 weeks after the primary dose.

Additional Eligibility Qualifications

Background check required

Pay Range

$90,000 - $95,000 / yearly

Work Authorization/Security Clearance (if applicable)

Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B.

Fair Chance Act Statement

Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.

Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization's effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.

Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Range: $90,000 - $96,000 per year