VP of Credit Relations & Loan Operations
Apply NowCompany: Rio Grande Credit Union
Location: Albuquerque, NM 87121
Description:
Job Title: Vice President of Credit Relations and Loan Operations
Department: Senior Management
Reports To: Chief Lending Officer
FLSA Status: Executive
Summary
The Vice President of Credit Relations and Loan Operations is responsible for overseeing the strategic direction and day-to-day operations of the credit relations and consumer loan servicing functions within the credit union. The VP will work to ensure effective loan servicing, recovery processes, and compliance with regulatory requirements while maintaining a high level of member satisfaction. This role involves leading the department, optimizing operational efficiencies, implementing best practices, and collaborating cross-functionally to meet organizational goals.
Essential Duties and Responsibilities include the following. This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and trainings deemed necessary by his/her supervisor or senior team.
Credit Relations Management
Loan Operations Management
Member Service
Supervisory
Executive Management
Supervisory Responsibilities
Directly supervises the Credit Relations Department and Consumer Loan Operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Decision-Making and Judgement - Collects and evaluates all relevant information prior to making job-related decisions. Presents well-considered alternatives when making recommendations. Makes decisions in a timely manner. Communicates with all affected parties prior to implementing decisions. Maintains appropriate, professional boundaries with all peers, subordinates, supervisors, managers, vendors, and guests. Understands what appropriate, professional boundaries are and models these boundaries to others.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals and complies with all Federal and State compliance policies
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Experience- 5 to 10 years related experience.
Education- 4-year college degree or specialized course of study OR 5 years related experience.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have working knowledge of Symitar; Microsoft Office products.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Rio Grande Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Department: Senior Management
Reports To: Chief Lending Officer
FLSA Status: Executive
Summary
The Vice President of Credit Relations and Loan Operations is responsible for overseeing the strategic direction and day-to-day operations of the credit relations and consumer loan servicing functions within the credit union. The VP will work to ensure effective loan servicing, recovery processes, and compliance with regulatory requirements while maintaining a high level of member satisfaction. This role involves leading the department, optimizing operational efficiencies, implementing best practices, and collaborating cross-functionally to meet organizational goals.
Essential Duties and Responsibilities include the following. This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and trainings deemed necessary by his/her supervisor or senior team.
Credit Relations Management
- Oversee the credit union's collections operations, including member outreach, delinquency tracking, and recovery efforts for both consumer and business loans.
- Ensure compliance with all regulatory requirements related to collections.
- Develop and implement strategies to reduce delinquency rates and improve recovery of charged-off loans.
- Lead and mentor the Collections Manager to ensure optimal performance and team development.
- Analyze collections data and trends to identify opportunities for process improvements and efficiency gains.
- Collaborate with the credit risk department to identify emerging trends and assess risk exposure related to collections.
Loan Operations Management
- Oversee and manage the day-to-day operations of loan servicing, ensuring efficient processing of lien releases, loan modifications, title releases, changes in loan terms, and tracking of required insurance.
- Supervise the processing of loan modifications, extensions, and adjustments to loan terms, ensuring accurate documentation and compliance with credit union policies.
- Ensure the timely and accurate release of liens and titles for paid-off loans, coordinating with relevant departments and third parties (e.g., DMV, title companies).
- Develop and maintain processes for monitoring and tracking insurance coverage on collateralized loans, ensuring that coverage is valid and up to date to protect the credit union's interests.
- Implement and maintain systems for tracking and recording changes in loan terms and ensuring proper documentation and communication with members.
- Work closely with Loan Servicing Specialists to ensure accurate and compliant loan servicing transactions and resolve any issues that arise.
- Review and ensure that all loan servicing documentation is complete, accurate, and compliant with internal policies and regulatory standards.
Member Service
- Come to work every day with a member focused, passionate, and dedicated mindset
- Approach every member situation from a caring, helpful, and open-minded position
- Proactively approach issues and offer creative solutions that will make doing business with RGCU easier
- Assists in any other areas as directed by Senior Management and/or President/CEO.
- Report all suspicious activity to the Risk Management department via the compliance group email
Supervisory
- Responsible for the direct supervision, hiring, training, development, timecard, performance reviews, huddles, and one-on-one coaching meetings of department staff.
- Mentor, coach and train employees in a psychological safe environment
- Monitor and analyze staff performance including, quality of service, transaction volume, errors, and member wait time. Uses this information to make appropriate staffing and service recommendations.
- Review and recommend process changes to increase efficiency and better serve the member
- Participate in community and RGCU outreach/events
- Act as a back up to staff when needed
Executive Management
- Work with Senior Management to develop, implement, and manage department strategic plans, budget and policies in relation to the overall goals of the Credit Union
- Correct and minimize findings from various internal and external audits and exams to maintain high compliance standards
- Develop, implement, and manage department process improvements, service level standards, projects, risk assessments and departmental goals consistent with overall Credit Union strategic initiatives
- Act as a primary liaison with third party vendors and assist with vendor management, including but not limited to, collecting due diligence, negotiating contracts and monitoring vendor performance and costs
- Compile and report department metrics for Senior Management
Supervisory Responsibilities
Directly supervises the Credit Relations Department and Consumer Loan Operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Decision-Making and Judgement - Collects and evaluates all relevant information prior to making job-related decisions. Presents well-considered alternatives when making recommendations. Makes decisions in a timely manner. Communicates with all affected parties prior to implementing decisions. Maintains appropriate, professional boundaries with all peers, subordinates, supervisors, managers, vendors, and guests. Understands what appropriate, professional boundaries are and models these boundaries to others.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals and complies with all Federal and State compliance policies
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Experience- 5 to 10 years related experience.
Education- 4-year college degree or specialized course of study OR 5 years related experience.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have working knowledge of Symitar; Microsoft Office products.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Rio Grande Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.