Director Branch Engineering

ADP is hiring a Director of Branch Engineering

Locations: Roseland NJ, Alpharetta GA

• Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
• Are you an inspiring leader who people have followed and worked for over and over again?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you!

The Director of Branch Engineering is a Senior Leadership role responsible inside the Global Network Services organization overseeing the architecture, engineering, operations, implementation, management, and ongoing hygiene of network systems across our 100+ branch/office locations in 65 countries worldwide. The role encompasses core, distribution, and edge network, wireless configuration, network standards, engineering, and operational processes. The Branch Engineering Director will also be responsible for managing key networking engineering, operations, and delivery/deployment of services such as SDWAN, SASE, DHCP, DNS, NTP, IP Address Management. The position requires leadership in mentoring, coaching, and performance management of a diverse team of engineers and staff to ensure seamless operation of network infrastructure.

The Branch Engineering Director is a hands on Engineering Leader of global engineering professionals and ultimately responsible for global leadership, leading engineering efforts and setting the technology direction for Branch technology worldwide and incident support for branch technology; End of Life equipment refresh in accordance with the budget and office refresh schedule; software upgrades keeping at the latest software revision; creating a sense of urgency to resolve compliance findings are a key to the success of this position.

As part of the ADP GETS (Global Enterprise Technology) group, this position monitors performance of their assigned responsibilities to ensure the branch offices are ran efficiently. Other goals of the role will be to improve uptime, MTTR, resiliency, monitoring, visibility, and response time to exceptions for ADP's talent management, payroll, tax, time, retirement services environments and all other associate technology related areas.

In this role, you will lead Global Branch team engineers and manage cross-functional SME engineers for Branch Network and technologies worldwide, and be responsible for the following:

• Developing and managing the project schedules/plans, cross-functional deliverables, and detailed timelines
• Identifying and minimizing project risk, Scope Identification and Scope Control, driving team accountability for deliverables
• Identifying and managing project priorities and cross-project dependencies
• Facilitating ADP processes, as well as evaluating current processes to drive continuous improvement, Project status reporting, both at Project Team and Executive Level
• Managing Corp Real Estate projects that may involve; New network infrastructure build outs new/move Branch offices
• Coordinating plans with Facilities, Corp Real Estate, and Business Teams to meet strict project deadlines to deliver on time.
• Assisting in budget planning, branch network technology refresh for end-of-life hardware/software
• Acting as key resource to describe blast radius of any critical P1 incident and contain any issue as quickly as possible
• Driving CIRT and Triage calls during network impact or outages
• Vendor and Third-Party Management

Technical:

• Managing, configuring, and deploying Core/Distribution and Edge switches Network Standards and Design
• Leveraging observability tools to effectively monitor, maintain, and triage critical incidents to minimize downtime with a key focus on respective and continuous improvement
• This position is critical to be the lead technical contact for P1 incidents and drive towards resolutions
• Focus on configuration management, CMDB accuracy, and EOL replacement
• Guide team to build, manage and implement Network CIS/NIST benchmark Standards
• Addressing PSIRT hardware/software vulnerabilities and Maintaining Code certifications
• Manage various ISPs Circuits monitoring, capacity planning, contract negotiations, and SLA's to ensure maximum uptime for branch offices
• Lead Network design, delivery and support for Global Branch Infrastructure with SD-WAN, Cisco ISE, Palo Alto SASE, DNAC, & Catalyst Center and various technologies
• Globally deployed Wireless Network Configuration and Management
• Engineering and Operations Management
• DDI Management

No two days are the same as you work with your team, and business leaders to understand our next wave of work. You're a passionate leader focused on engagement as well as results, and you're not afraid to roll your sleeves up and dive into the code when necessary. As part of our team, you'll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what's next for ADP and the industry. Pace should not scare you. We still find time for a healthy dose of fun.

Like what you see? Apply now!

Learn more about ADP at jobs.adp.com.

WHAT YOU'LL DO:

Here's what you can expect on a typical day:

• You'll start each day with a scrum, working in a team to understand responsibilities, identify issues, and communicate coding priorities while choosing user stories to complete. You must know Agile well.
• Your 5+ years of Leading global teams have delivered amazing results, and you pride yourself on developing the people who work for you, as well as providing an inclusive team environment where they all can thrive. If asked, they would follow you anywhere and enthusiastically credit you with helping to grow their careers.
• You'll work with business leadership and project management to understand priorities and create automation accordingly.
• You will present and defend your team's approach to leadership. There is no typical day as you partner and work with people across the development organization to turn ideas into reality.
• You have 15+ years of experience in relevant skills gained and developed in the same or similar role

TO SUCCEED IN THIS ROLE:

• You'll have a Bachelor's degree Information Technology, Engineering, Computer Science OR equivalent.
• 5+ years' experience in managing a global team. Experience working with several lines of business (operations, service, implementation, etc.) is ideal. Demonstrated ability to lead multi-million dollar initiatives from inception to implementation.
• Must be able to work well under pressure and have a strong understanding of the existing technology landscape along with new and emerging technologies, as well as, Business Process improvements and Change Management.
• Must possess excellent executive level communication, presentation and negotiation skills and recognized organizational savvy. Superb organizational and time management skills for managing multiple, diverse and conflicting activities and senior leaders as required.
• Must be able to interface with and influence key internal stakeholders, as well as interact effectively with executives and third-party vendor executives.
• Proven ability to drive decisions and actions among diverse groups to achieve goals.
• Strong quantitative, analytical, benchmarking and statistical skills.
• Experienced Leader capable of building a strong cross business unit team that can achieve the highest standards of performance.

Preferred Qualifications

• Considers themselves a technologist or engineer first, and seeks to champion development creativity.
• Empathy for customer needs and business unit associates to drive overall customer success.
• Automation first mindset - infrastructure as code experience.
• Able to make the hard calls on personnel assignments. Not afraid to take bold moves.
• Understands the criticality of quality and continual operations (24x7x365).

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

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