Solution Engineer

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need - because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Solution Engineer

Salary Range: $75,000 - 95,000

Location: Seattle - Administration

About the Position

Evergreen Goodwill is seeking a Solution Engineer to bridge the gap between business needs and technology implementation. This internal-facing role is responsible for defining problems, conducting root cause analysis, designing solutions, and evaluating and enabling new technologies that support our retail, operational, and mission-driven programs. The Solution Engineer will configure, integrate, and optimize IT solutions to bring modern, accessible technologies to life across the organization. They will also ensure solutions are implemented effectively and fully utilized-leveraging the right features and capabilities to meet evolving needs.

Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Solution Design & Root Cause Troubleshooting

• Collaborate with internal teams to map business problems to technology opportunities, defining clear solution architecture.
• Evaluate new technologies and tools for feasibility, scalability, and organizational fit-highlighting both opportunities and limitations.
• Act as a Tier 3 escalation point for business-critical application or system issues-digging deep into root cause analysis and delivering actionable solutions.

Systems Integration & Workflow Automation

• Design and build agents and automated workflows across tools such as Microsoft Power Automate, Azure Logic Apps, and CoPilot Studio.
• Integrate systems using available APIs and connectors to reduce manual processes and improve data consistency.
• Prototype quickly and iterate with users to deliver real value and promote adoption.

DevOps-Like Enablement & Solution Management

• Define and document the "DevOps" approach for solution implementation: including configuration standards, packaging, deployment, and lifecycle management.
• Build reusable templates, workflows, and guides so Tier 1 and Tier 2 teams can adopt and support solutions independently.
• Serve as a configuration owner and systems enabler-translating proof-of-concept into repeatable, maintainable solutions.

Stakeholder Collaboration & Documentation

• Serve as the first point of evaluation for new technologies, assessing capabilities, identifying early security and governance considerations, and clearly articulating findings and recommendations-often in writing-to key stakeholders.
• Partner closely with department leads, retail managers, and mission teams to understand workflows, close functionality adoption gaps and uncover bottlenecks.
• Lead working sessions to co-create and validate proposed technology solutions.
• Maintain solution documentation, technical guides, and process flows to ensure clarity and consistency over time.

Position Requirements: Qualifications under the Americans with Disabilities Act (ADA)

To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Education and Experience

• A bachelor's degree in information systems, computer science, statistics, mathematics or equivalent work experience.
• 5+ years of Experience in a DevOps, QA. Sales Solution Architect or Technical Support role.
• Demonstrated curiosity and initiative in exploring and evaluating new technologies independently.
• Strong analytical and problem-solving skills, with the ability to diagnose complex technical issues and translate them into scalable solutions.
• Prior experience in a technical support, QA, DevOps, or solutions engineering/architecture role-preferably in a setting where systems integration or automation was a focus.
• Working knowledge of IT governance, security principles, and documentation best practices for scalable and repeatable solution design.
• Excellent interpersonal and communication skills (written and verbal), with a demonstrated ability to work cross-functionally and sequence competing priorities.
• Strong organizational skills and the ability to manage multiple tasks, projects, and timelines independently.
• Comfortable in a fast-paced, collaborative environment, with a systems mindset and a passion for continuous learning.
• Strong organizational skills with the ability to stay focused, manage priorities, and keep projects moving forward.
• Clear empathy and respect for frontline staff, with a commitment to delivering and designing practical, user-centered solutions.
• Comfortable analyzing problems, thinking critically, and offering practical solutions that help teams work smarter.

Skills and Competencies

• Experience with enterprise systems such as Microsoft 365, Dynamics 365, Freshworks, or similar platforms.
• Familiarity with low-code/no-code platforms like Microsoft Power Platform and LogicApps, as well as scripting, APIs, or application integration for workflow optimization.
• Understanding of DevOps or agile practices, including version control, configuration management, and solution lifecycle documentation.
• Basic coding, scripting, or SQL experience is preferred.
• Background in retail, logistics, or nonprofit technology environments is desirable.
• Relevant technical certifications (e.g., Azure, AWS, Google Cloud) are a plus.

Physical Abilities

• While performing the duties of this job, the employee will be required to sit for periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 50 pounds, and operate computer systems.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Able to communicate with others effectively both verbally and written, including those who have limited English skills.
• Maintain reliable attendance.

Work Environment

• Exposure to computer screens.
• The noise level in the work environment is usually moderate.
• Required in office work schedule, at least 5 days/week in office.
• Required job duties are normally performed in a climate-controlled office environment, or remotely from home.

Everyone is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee Assistance Program (EAP)
• Career Advancement Opportunities
• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.