Enterprise Account Director

The world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the centre of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren't built to handle the massive data volumes and complexity that usage-based models generate. This causes them to leak revenue and respond too slowly to customer demand. DigitalRoute solves this by creating a real-time usage data layer for enterprises. Our products transform raw usage data into clear information for billing, in real time and at high scale.

Are you looking for a high impact role working with some of the most innovative Fortune100 companies
At DigitalRoute, we're looking for an enthusiastic Enterprise Account Director with experience in QTC to join our team serving some of the most innovative companies today. You will be responsible for our US customers with a mandate to grow the install base within these Fortune100 companies.

You will work closely with a customer base of diverse enterprise and startup companies, from ride sharing to cloud computing and CX solutions. Our customers are pushing the boundaries on product and business models - using DigitalRoute to drive their QTC innovations.

In DigitalRoute you'll find immense expertise and unparalleled technology - trusted by some of the world's largest brands, many whom you will interact with every day.

With customers all over the world DigitalRoute is a true global company and you'll forge connections from East to West.

What you'll do

• Build Lasting Relationships: Be the trusted advisor and point of contact for our key customers, understanding their challenges and aligning our solutions to their business goals.
• Know the customer's business: You'll advise our customers on the best course of action in and beyond their QTC process (both functionally and technically) based on your understanding of their business & your deep experience in QTC
• Have a Growth Mindset: You're responsible for our customers' satisfaction, retention and growth. Including developing account plans, growth targets and being measured against the goals.
• Lead Customer Onboarding: Introduce new customer teams to our products, setting them on a path to rapid success and satisfaction
• Champion Customer Insights: You'll be the expert on your customers at DigitalRoute, leveraging quantitative and qualitative analysis. You'll have a mandate to influence product and the customer journey experience

What you'll bring

• Experience: Demonstrated expertise in the QTC space, where you're positioned as a master of the domain. Maybe you've written white papers, been the "expert" your peers bring out in front of customers, or a frequent poster/commenter on LinkedIn
• Customer growth: A track record of success building lasting customer relationships and facilitating double digit growth
• Proven proactivity: You've been in a start-up or break-through environment where you've shown the ability to cut through the noise
• Curiosity: You consider yourself a lifelong learner. Enjoy learning new topics, technologies and businesses
• Global collaboration: You're looking for a global opportunity - both with regards to your customer's footprint and your colleagues. And will make the effort to build relationships and collaborate across cultures and time zones
• Generosity with your energy: You'll thrive in sharing your knowledge and learnings with others - both customers and colleagues. You enjoy facilitating connections and energizing others around you

We apply continuous selection, and the position may be filled before the last application date.

DigitalRoute wants to be part of an inclusive and diverse environment and we are actively looking for qualified candidates irrespective of gender, sexual orientation, ethnicity, disability, or age. You will be part of a global and diverse company where our differences are our strengths.

Apply now! We look forward to you joining us!