Director of Housekeeping, Yacht Club
Apply NowCompany: The Boca Raton
Location: Boca Raton, FL 33433
Description:
Summary
The ideal candidate will lead the team to the Forbes Five Stars recognition. The ideal candidate shares a passion for excellence, infuses enthusiasm into everything they do and possesses the ability to strategically plan and execute a successful opening and afterwards manage the day-to-day housekeeping operations.
Essential Functions
Job duties include, although are not limited to:
Leads a team of multinational housekeepers, housepersons, public space attendants and butlers
Is the guarantor of brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
Conducts room and public area inspections to evaluate the physical condition and coordinates with maintenance and front desk any repairs and painting.
Supervises the Tower's general cleaning schedule
Responsible for the smooth, efficient, cost-effective operation of the housekeeping department, including labor management, inventory control, product selection and purchasing, with regards to budget and forecast
Develops and/or approves department budgets, forecasts and schedules
Stays current with industry related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided
Coordinates special projects related to housekeeping operations as determined by the hotel's General Manager and/or Director of Operations
Keeps the General Manager apprised of all significant happenings within the department
Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
Holds daily, weekly, and monthly department meetings designed to provide necessary contact and operating information for all departmental employees and provides feedback from employees to management
Coordinates with Laundry to determine purchase requirements for all guest room linen and terry
Interviews, selects, trains, appraises, coaches, counsels, and disciplines departmental employees according to The Boca Raton standards.
Follows New Hire Training and ongoing FTG Competency program in accordance with hotel policy
Establishes and ensures adherence to all departmental and hotel policies, procedures, processes and guidelines
Evaluates changes in guest needs, the hotels guest mix and industry competitive set to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction
Establishes detailed cleaning and preventive maintenance programs to ensure Forbes Five Star standard appearance and life of all furniture, fixtures, and equipment.
Other duties as assigned
General
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management, and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required Federal, State, Local and The Boca Raton safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area to Forbes Five Star standards
Complies with The Boca Raton standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Internal Relationships
Reports to Hotel Manager
External Relationships
Has regular contact with staff, guests, superiors, and vendors
Qualifications
Five to seven years of experience in Housekeeping and luxury hotels, preferably a Five Star property
Minimum of 2-3 years' experience as a Department Head desired
Experience in the pre-opening activities of a non-branded hotel is preferred
Strong verbal and written English skills, (Creole and/or Spanish a plus)
Possesses strong leadership skills and acts as a role model to all employees, leading with initiative, drive, and enthusiasm
Is self-motivated and possesses the ability to inspire, motivate and lead a team
Has solid knowledge of accommodation operational management
Has solid knowledge of finances with the ability to read, understand and analyze critically financial reports
Proficient planning and organizational skills
Proficient to advance knowledge of computer skills using multiple software including Word, Excel, and Outlook with working knowledge of Opera a plus
Works independently with minimal supervision; initiates follow up and fosters communication lines up and down
Knows how to performs analytical studies and draws sound conclusions; communicates effectively both orally and in writing
Maintains cooperative working relationships with other departments; demonstrates sensitivity to, and respect for, a diverse population
Has knowledge and skills of generally accepted hotel policies and procedures, Forbes Five Stars standards a plus
Has thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations
Is capable to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
Effective management, leadership, organizational and communication skills
Has the ability to work flexible schedule to include evenings, overnights, weekends and holidays
Education/Experience Requirements
Prior Director or Assistant Director experience of a luxury property
At least 5 years of experience in leadership
Physical Requirements
Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The ideal candidate will lead the team to the Forbes Five Stars recognition. The ideal candidate shares a passion for excellence, infuses enthusiasm into everything they do and possesses the ability to strategically plan and execute a successful opening and afterwards manage the day-to-day housekeeping operations.
Essential Functions
Job duties include, although are not limited to:
Leads a team of multinational housekeepers, housepersons, public space attendants and butlers
Is the guarantor of brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
Conducts room and public area inspections to evaluate the physical condition and coordinates with maintenance and front desk any repairs and painting.
Supervises the Tower's general cleaning schedule
Responsible for the smooth, efficient, cost-effective operation of the housekeeping department, including labor management, inventory control, product selection and purchasing, with regards to budget and forecast
Develops and/or approves department budgets, forecasts and schedules
Stays current with industry related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided
Coordinates special projects related to housekeeping operations as determined by the hotel's General Manager and/or Director of Operations
Keeps the General Manager apprised of all significant happenings within the department
Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
Holds daily, weekly, and monthly department meetings designed to provide necessary contact and operating information for all departmental employees and provides feedback from employees to management
Coordinates with Laundry to determine purchase requirements for all guest room linen and terry
Interviews, selects, trains, appraises, coaches, counsels, and disciplines departmental employees according to The Boca Raton standards.
Follows New Hire Training and ongoing FTG Competency program in accordance with hotel policy
Establishes and ensures adherence to all departmental and hotel policies, procedures, processes and guidelines
Evaluates changes in guest needs, the hotels guest mix and industry competitive set to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction
Establishes detailed cleaning and preventive maintenance programs to ensure Forbes Five Star standard appearance and life of all furniture, fixtures, and equipment.
Other duties as assigned
General
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management, and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required Federal, State, Local and The Boca Raton safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area to Forbes Five Star standards
Complies with The Boca Raton standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Internal Relationships
Reports to Hotel Manager
External Relationships
Has regular contact with staff, guests, superiors, and vendors
Qualifications
Five to seven years of experience in Housekeeping and luxury hotels, preferably a Five Star property
Minimum of 2-3 years' experience as a Department Head desired
Experience in the pre-opening activities of a non-branded hotel is preferred
Strong verbal and written English skills, (Creole and/or Spanish a plus)
Possesses strong leadership skills and acts as a role model to all employees, leading with initiative, drive, and enthusiasm
Is self-motivated and possesses the ability to inspire, motivate and lead a team
Has solid knowledge of accommodation operational management
Has solid knowledge of finances with the ability to read, understand and analyze critically financial reports
Proficient planning and organizational skills
Proficient to advance knowledge of computer skills using multiple software including Word, Excel, and Outlook with working knowledge of Opera a plus
Works independently with minimal supervision; initiates follow up and fosters communication lines up and down
Knows how to performs analytical studies and draws sound conclusions; communicates effectively both orally and in writing
Maintains cooperative working relationships with other departments; demonstrates sensitivity to, and respect for, a diverse population
Has knowledge and skills of generally accepted hotel policies and procedures, Forbes Five Stars standards a plus
Has thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations
Is capable to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
Effective management, leadership, organizational and communication skills
Has the ability to work flexible schedule to include evenings, overnights, weekends and holidays
Education/Experience Requirements
Prior Director or Assistant Director experience of a luxury property
At least 5 years of experience in leadership
Physical Requirements
Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.