Senior Public Safety Dispatcher
Apply NowCompany: City of Brea, CA
Location: Brea, CA 92821
Description:
Salary: $79,274.70 - $101,491.12 Annually
Location : City of Brea-Civic Center
Job Type: Full-Time
Job Number: 2025-00019
Department: Police
Opening Date: 04/23/2025
Description
**The eligibility list established from this recruitment may be utilized to fill future Senior Public Safety Dispatcher vacancies.**
To provide supervision on assigned shifts, to train new dispatchers and provide monthly training for the dispatch center. To receive incoming calls for police or fire assistance; perform a variety of general support duties related to communications activities, CLETS entries, including statistical data; scheduling, monitor alarm systems, teletype communications, dispatcher performance evaluations; and perform related duties as assigned.
DISTINGUISHING CHARACTERISTICS
Senior Public Safety Dispatcher
This is an advanced journey level classification in the Brea 9-1-1 Communications Division. Positions in this classification are distinguished from the Public Safety Dispatcher II level in that they have Supervisory responsibility during assigned shifts, prioritize work assignments and resolve problems, provide training to new dispatchers and serve as a technical resource to all dispatchers, and perform the most technically complex tasks in the Communications Division.
SUPERVISION RECEIVED AND EXERCISED
Senior Public Safety Dispatcher
Receives general supervision from the Communications Supervisor.
Exercises technical and functional supervision over Public Safety Dispatcher I and II staff on an assigned shifts.
Examples of Duties
Essential job functions include, but are not limited to, the following: (These functions may not be present in all positions in this classification. When a position is to be filled, the essential job functions will be noted in the announcement of position availability. Management reserves the right to add, modify, change or rescind work assignments as needed.)
Prioritize, assign and supervise the work of dispatch staff on assigned shifts.
Train new dispatch personnel in the performance of their duties, explaining department policies and procedures and assist in providing ongoing training to assigned shift employees.
Monitor dispatch staff for compliance of established policies and procedures on assigned shifts.
Resolve unexpected scheduling conflicts in relation to personnel on all shifts.
Provide recommendations to the Communications Supervisor regarding the performance of employees.
Assist Communications Supervisor with administrative duties as assigned.
Receive emergency calls for service from the public requesting police, fire or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary in accordance with established procedures.
Receive 9-1-1 emergency calls and major emergency and public disaster calls.
Contact County and emergency network agencies to provide assistance and coordinate call responses.
Communicate with callers to determine continuing disposition of calls, provide assistance and explain response procedures.
Coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
Answer incoming phone calls; screen calls and route to dispatcher or other appropriate person or office.
Work a rotating shift, working days, evenings, weekends and holidays as required.
Click here for additional information on the Senior Public Safety Dispatcher job description.
Typical Qualifications
Experience and Education
To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities, and enable the individual to successfully perform the essential functions of the position.
A typical combination is:
Experience
Three years experience as comparable to a Public Safety Dispatcher II in the City of Brea.
Education
Equivalent to the completion of the twelfth grade, supplemented by specialized training and/or supervisory courses; including the Basic Complaint Dispatcher Certificate and Intermediate Dispatcher Certificate as approved by the California Commission on Peace Officer Standards and Training; Successful completion of the California Commission on Peace Officer Standards and Training Communication Training Officer.
Supplemental Information
TO BE CONSIDERED
If you are interested in this outstanding opportunity, please visit to submit a City of Brea electronic employment application.
Applicants are encouraged to apply early. Resumes cannot be accepted in lieu of a City of Brea employment application. The City of Brea cannot accept responsibility for notifying candidates of incomplete applications. It is the candidate's responsibility to make sure the application is properly submitted.
Required Documents
Please name and upload required documents as follows:
Basic Complaint Dispatcher Certificate approved by the California Commission on Peace Officer Standards and Training
NAME_Basic Complaint Certificate
Intermediate Dispatcher Certificate approved by the California Commission on Peace Officer Standards and Training
NAME_Intermediate Certificate
THE SELECTION PROCESS
Shall consist of two phases: (If you should need assistance in completing the employment application or in participating in the selection process, please notify Human Resources prior to the filing deadline or as soon as possible).
Phase One - Application Review: The first phase of the selection process shall be a detailed review and appraisal of each candidate's application. Those candidates determined to be most qualified on the basis of education and experience, as submitted, may be invited to participate in the next phase of the selection process. No weight shall be assigned to this phase of the selection process. Candidates must submit a Basic Complaint Dispatcher Certificate and Intermediate Dispatcher Certificate as approved by the California Commission on Peace Officer Standards and Training in order to qualify for this position. Three years of recent public safety (police) dispatching experience comparable to a Public Safety Dispatcher II in the City of Brea and successful completion of the California Commission on Peace Officer Standards and Training Communication Training Officer and no felony or misdemeanor convictions involving moral turpitude.
Phase Two - Oral Appraisal Interview: Candidates who receive a minimum score of 70% on this phase shall have their name placed on the Eligibility List for Senior Public Safety Dispatcher. Eligibility Lists are generally valid for one year. Once the list is established, the Police Department may conduct follow-up assessments.
Prospective candidates must successfully complete a thorough background review. Upon a contingent offer of employment, prospective candidates must successfully complete a psychological and medical examination and provide proof of legal work status. All new employees will be fingerprinted as a part of the employment process and a criminal history check will be conducted with the Department of Justice and Federal Bureau of Investigation.
In accordance with Government Code Section 3100, City employees, in the event of a disaster are considered disaster service workers and may be asked to respond accordingly.
THE CITY OF BREA RECRUITS, PROMOTES, AND HIRES WITHOUT REGARD TO RACE, COLOR, RELIGION, PHYSICAL DISABILITY OR CONDITION, GENETIC INFORMATION, SEX, SEXUAL ORIENTATION, AGE OR NATIONAL ORIGIN, EXCEPT IN THOSE SPECIFIC INSTANCES WHEREBY A BONA FIDE OCCUPATIONAL QUALIFICATION DEMANDS OTHERWISE. THE CITY OF BREA HIRES ONLY UNITED STATES CITIZENS OR LAWFULLY AUTHORIZED ALIENS.
The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.
The City of Brea offers a comprehensive benefit package for eligible employees and their dependents for Brea Police Association (BPA) members, including:
SALARY RANGE: Are composed of eleven (11) steps. Merit step increases are based on satisfactory performance.
RETIREMENT: Membership in CalPERS.
Safety Classic CalPERS members hired before September 17, 2011 will be enrolled in the 3% @ 50 retirement formula and pay the employee's 12% share. CalPERS Classic members hired after September 17, 2011 will be enrolled in the 2% @ 50 retirement formula and pay the 12% share. New or returning CalPERS members with a break in service greater than six months, will be enrolled in the 2.7% @ 57 retirement formula and will be required to pay 50% of the normal CalPERS cost (currently 13%). The City does not participate in Social Security; however, employees pay the cost to participate in Medicare.
Non-Safety Classic CalPERS members will be enrolled in the 2% @ 55 retirement formula and pay the employee's 7% share. New CalPERS members, or returning CalPERS members with a break in service greater than six months, will be enrolled in the 2% @ 62 retirement formula and will be required to pay 50% of the normal CalPERS cost (currently 6.25%). The City does not participate in Social Security; however, employees pay the cost to participate in Medicare.
HEALTH INSURANCE: The City provides up to $1,550 per month towards health insurance for employee and dependents through the CalPERS Health Benefit program. Alternatively, there is a $325 medical opt out payment for employees who are insured outside the City's insurance coverage.
GROUP INSURANCE PROGRAMS: Available to eligible City employees and qualified dependents. These programs include dental, vision, supplemental life and accidental death and dismemberment insurances.
FLEXIBLE SPENDING ACCOUNTS: Available where employees use pre-tax salary to pay for regular child care, adult dependent care and/or medical expenses.
RETIRMENT SAVINGS ACCOUNT: The City offers a voluntary 457 (b) Deferred Compensation Plan for an additional tax-deferred savings option.
WELLNESS REIMBURSEMENT: Up to $450 per fiscal year for eligible items.
BILINGUAL PAY: $200 per month for eligible languages in addition to English. Each additional language spoken after the first shall be compensated at the rate of $25 per month.
POST PAY: Sworn Police Officers may be eligible for POST pay.
HOLIDAYS: In lieu of having time off for holidays, employees covered by this bargaining unit shall be entitled to additional compensation of nine (9) hours of straight time pay on the City designated holidays. Each non-shift employee shall accrue holiday hours at a rate of approximately four point fifteen (4.15) hours per eighty (80) regularly scheduled hours worked to a maximum of one-hundred eight (108) hours each fiscal year. Shift employees do not have designated holidays. Shift employees shall accrue one hundred eight (108) holiday hours per fiscal year at the rate of approximately four point fifteen (4.15) hours per pay period.
GENERAL LEAVE: Employees shall earn and accrue vacation and sick leave time based on their bargaining group.
UNIFORM ALLOWANCE: Uniform allowance up to $850 shall be paid per fiscal year for employees who are required to have class B uniform. All other employees may be eligible for up to $700.
For a more detailed overview of the benefits, review the Memorandum of Understanding at: Click on the links under "Brea Police Association".
01
Did you retire from an agency under the California Public Employees' Retirement System (CalPERS)?
02
Do you possess three (3) years experience as comparable to a Public Safety Dispatcher II in the City of Brea?
03
Applicants must currently possess a Basic Complaint Dispatcher Certificate approved by the California Commission on Peace Officer Standards and Training. Have you attached a copy of your certificate to your application?
04
Applicants must currently possess an Intermediate Dispatcher Certificate approved by the California Commission on Peace Officer Standards and Training. Have you attached a copy of your certificate to your application?
05
This position requires you to work rotating shifts, weekdays, weekends, evenings, and holidays (hours/days will be adjusted as needed). Are you available to work the schedule?
06
Please select your level of experience operating a Public Safety Computer Aided Dispatch (CAD) system:
07
If you are successful in completing the testing process, you may be selected to continue in the background process which includes a comprehensive investigation, fingerprinting, psychological examination, polygraph examination, and credit check. Recent drug usage, theft, or other illegal activity may disqualify you. Record must be free from any felony conviction and/or any misdemeanor conviction involving moral turpitude and excessive traffic violations. I understand this requirement.
Required Question
Location : City of Brea-Civic Center
Job Type: Full-Time
Job Number: 2025-00019
Department: Police
Opening Date: 04/23/2025
Description
**The eligibility list established from this recruitment may be utilized to fill future Senior Public Safety Dispatcher vacancies.**
To provide supervision on assigned shifts, to train new dispatchers and provide monthly training for the dispatch center. To receive incoming calls for police or fire assistance; perform a variety of general support duties related to communications activities, CLETS entries, including statistical data; scheduling, monitor alarm systems, teletype communications, dispatcher performance evaluations; and perform related duties as assigned.
DISTINGUISHING CHARACTERISTICS
Senior Public Safety Dispatcher
This is an advanced journey level classification in the Brea 9-1-1 Communications Division. Positions in this classification are distinguished from the Public Safety Dispatcher II level in that they have Supervisory responsibility during assigned shifts, prioritize work assignments and resolve problems, provide training to new dispatchers and serve as a technical resource to all dispatchers, and perform the most technically complex tasks in the Communications Division.
SUPERVISION RECEIVED AND EXERCISED
Senior Public Safety Dispatcher
Receives general supervision from the Communications Supervisor.
Exercises technical and functional supervision over Public Safety Dispatcher I and II staff on an assigned shifts.
Examples of Duties
Essential job functions include, but are not limited to, the following: (These functions may not be present in all positions in this classification. When a position is to be filled, the essential job functions will be noted in the announcement of position availability. Management reserves the right to add, modify, change or rescind work assignments as needed.)
Prioritize, assign and supervise the work of dispatch staff on assigned shifts.
Train new dispatch personnel in the performance of their duties, explaining department policies and procedures and assist in providing ongoing training to assigned shift employees.
Monitor dispatch staff for compliance of established policies and procedures on assigned shifts.
Resolve unexpected scheduling conflicts in relation to personnel on all shifts.
Provide recommendations to the Communications Supervisor regarding the performance of employees.
Assist Communications Supervisor with administrative duties as assigned.
Receive emergency calls for service from the public requesting police, fire or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary in accordance with established procedures.
Receive 9-1-1 emergency calls and major emergency and public disaster calls.
Contact County and emergency network agencies to provide assistance and coordinate call responses.
Communicate with callers to determine continuing disposition of calls, provide assistance and explain response procedures.
Coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
Answer incoming phone calls; screen calls and route to dispatcher or other appropriate person or office.
Work a rotating shift, working days, evenings, weekends and holidays as required.
Click here for additional information on the Senior Public Safety Dispatcher job description.
Typical Qualifications
Experience and Education
To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities, and enable the individual to successfully perform the essential functions of the position.
A typical combination is:
Experience
Three years experience as comparable to a Public Safety Dispatcher II in the City of Brea.
Education
Equivalent to the completion of the twelfth grade, supplemented by specialized training and/or supervisory courses; including the Basic Complaint Dispatcher Certificate and Intermediate Dispatcher Certificate as approved by the California Commission on Peace Officer Standards and Training; Successful completion of the California Commission on Peace Officer Standards and Training Communication Training Officer.
Supplemental Information
TO BE CONSIDERED
If you are interested in this outstanding opportunity, please visit to submit a City of Brea electronic employment application.
Applicants are encouraged to apply early. Resumes cannot be accepted in lieu of a City of Brea employment application. The City of Brea cannot accept responsibility for notifying candidates of incomplete applications. It is the candidate's responsibility to make sure the application is properly submitted.
Required Documents
Please name and upload required documents as follows:
Basic Complaint Dispatcher Certificate approved by the California Commission on Peace Officer Standards and Training
NAME_Basic Complaint Certificate
Intermediate Dispatcher Certificate approved by the California Commission on Peace Officer Standards and Training
NAME_Intermediate Certificate
THE SELECTION PROCESS
Shall consist of two phases: (If you should need assistance in completing the employment application or in participating in the selection process, please notify Human Resources prior to the filing deadline or as soon as possible).
Phase One - Application Review: The first phase of the selection process shall be a detailed review and appraisal of each candidate's application. Those candidates determined to be most qualified on the basis of education and experience, as submitted, may be invited to participate in the next phase of the selection process. No weight shall be assigned to this phase of the selection process. Candidates must submit a Basic Complaint Dispatcher Certificate and Intermediate Dispatcher Certificate as approved by the California Commission on Peace Officer Standards and Training in order to qualify for this position. Three years of recent public safety (police) dispatching experience comparable to a Public Safety Dispatcher II in the City of Brea and successful completion of the California Commission on Peace Officer Standards and Training Communication Training Officer and no felony or misdemeanor convictions involving moral turpitude.
Phase Two - Oral Appraisal Interview: Candidates who receive a minimum score of 70% on this phase shall have their name placed on the Eligibility List for Senior Public Safety Dispatcher. Eligibility Lists are generally valid for one year. Once the list is established, the Police Department may conduct follow-up assessments.
Prospective candidates must successfully complete a thorough background review. Upon a contingent offer of employment, prospective candidates must successfully complete a psychological and medical examination and provide proof of legal work status. All new employees will be fingerprinted as a part of the employment process and a criminal history check will be conducted with the Department of Justice and Federal Bureau of Investigation.
In accordance with Government Code Section 3100, City employees, in the event of a disaster are considered disaster service workers and may be asked to respond accordingly.
THE CITY OF BREA RECRUITS, PROMOTES, AND HIRES WITHOUT REGARD TO RACE, COLOR, RELIGION, PHYSICAL DISABILITY OR CONDITION, GENETIC INFORMATION, SEX, SEXUAL ORIENTATION, AGE OR NATIONAL ORIGIN, EXCEPT IN THOSE SPECIFIC INSTANCES WHEREBY A BONA FIDE OCCUPATIONAL QUALIFICATION DEMANDS OTHERWISE. THE CITY OF BREA HIRES ONLY UNITED STATES CITIZENS OR LAWFULLY AUTHORIZED ALIENS.
The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.
The City of Brea offers a comprehensive benefit package for eligible employees and their dependents for Brea Police Association (BPA) members, including:
SALARY RANGE: Are composed of eleven (11) steps. Merit step increases are based on satisfactory performance.
RETIREMENT: Membership in CalPERS.
Safety Classic CalPERS members hired before September 17, 2011 will be enrolled in the 3% @ 50 retirement formula and pay the employee's 12% share. CalPERS Classic members hired after September 17, 2011 will be enrolled in the 2% @ 50 retirement formula and pay the 12% share. New or returning CalPERS members with a break in service greater than six months, will be enrolled in the 2.7% @ 57 retirement formula and will be required to pay 50% of the normal CalPERS cost (currently 13%). The City does not participate in Social Security; however, employees pay the cost to participate in Medicare.
Non-Safety Classic CalPERS members will be enrolled in the 2% @ 55 retirement formula and pay the employee's 7% share. New CalPERS members, or returning CalPERS members with a break in service greater than six months, will be enrolled in the 2% @ 62 retirement formula and will be required to pay 50% of the normal CalPERS cost (currently 6.25%). The City does not participate in Social Security; however, employees pay the cost to participate in Medicare.
HEALTH INSURANCE: The City provides up to $1,550 per month towards health insurance for employee and dependents through the CalPERS Health Benefit program. Alternatively, there is a $325 medical opt out payment for employees who are insured outside the City's insurance coverage.
GROUP INSURANCE PROGRAMS: Available to eligible City employees and qualified dependents. These programs include dental, vision, supplemental life and accidental death and dismemberment insurances.
FLEXIBLE SPENDING ACCOUNTS: Available where employees use pre-tax salary to pay for regular child care, adult dependent care and/or medical expenses.
RETIRMENT SAVINGS ACCOUNT: The City offers a voluntary 457 (b) Deferred Compensation Plan for an additional tax-deferred savings option.
WELLNESS REIMBURSEMENT: Up to $450 per fiscal year for eligible items.
BILINGUAL PAY: $200 per month for eligible languages in addition to English. Each additional language spoken after the first shall be compensated at the rate of $25 per month.
POST PAY: Sworn Police Officers may be eligible for POST pay.
- Intermediate POST Pay: A Police Officer who obtains and maintains an intermediate POST certificate will qualify for seven and one-half percent (7.5%) additional compensation.
- Advanced POST Pay: A Police Officer who possesses and maintains a POST Advanced Certificate will qualify for twelve and one-half percent (12.5%) additional compensation.
- Corporal
- Investigation
- K-9 Handler
- Traffic
- School Resource Officer
- Downtown Liaison Officer
- Crime Suppression Unit
- Homeless Liaison Officer
HOLIDAYS: In lieu of having time off for holidays, employees covered by this bargaining unit shall be entitled to additional compensation of nine (9) hours of straight time pay on the City designated holidays. Each non-shift employee shall accrue holiday hours at a rate of approximately four point fifteen (4.15) hours per eighty (80) regularly scheduled hours worked to a maximum of one-hundred eight (108) hours each fiscal year. Shift employees do not have designated holidays. Shift employees shall accrue one hundred eight (108) holiday hours per fiscal year at the rate of approximately four point fifteen (4.15) hours per pay period.
GENERAL LEAVE: Employees shall earn and accrue vacation and sick leave time based on their bargaining group.
UNIFORM ALLOWANCE: Uniform allowance up to $850 shall be paid per fiscal year for employees who are required to have class B uniform. All other employees may be eligible for up to $700.
For a more detailed overview of the benefits, review the Memorandum of Understanding at: Click on the links under "Brea Police Association".
01
Did you retire from an agency under the California Public Employees' Retirement System (CalPERS)?
- Yes
- No
02
Do you possess three (3) years experience as comparable to a Public Safety Dispatcher II in the City of Brea?
- Yes
- No
03
Applicants must currently possess a Basic Complaint Dispatcher Certificate approved by the California Commission on Peace Officer Standards and Training. Have you attached a copy of your certificate to your application?
- Yes
- No
04
Applicants must currently possess an Intermediate Dispatcher Certificate approved by the California Commission on Peace Officer Standards and Training. Have you attached a copy of your certificate to your application?
- Yes
- No
05
This position requires you to work rotating shifts, weekdays, weekends, evenings, and holidays (hours/days will be adjusted as needed). Are you available to work the schedule?
- Yes
- No
06
Please select your level of experience operating a Public Safety Computer Aided Dispatch (CAD) system:
- Less than 1 year
- 1 - 2 years
- 3 - 5 years
- 6 or more years
- I have no experience
07
If you are successful in completing the testing process, you may be selected to continue in the background process which includes a comprehensive investigation, fingerprinting, psychological examination, polygraph examination, and credit check. Recent drug usage, theft, or other illegal activity may disqualify you. Record must be free from any felony conviction and/or any misdemeanor conviction involving moral turpitude and excessive traffic violations. I understand this requirement.
- Agree
- Disagree
Required Question