Team Lead, Business Systems Analysis

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What's it like working as a Team Lead, Business Systems Analyst at Questrade?

At Questrade, we bring digital solutions into our investment needs. Our Business Systems Analysis team is the conduit between our Technology department and various lines of business, to build and improve our platforms.

The Team Lead manages a team of BSAs, guiding them to align with feature goals and best practices while driving performance improvement and career development. Focused on missions, they lead requirement gathering, and play a key role in the creation of requirement artifacts

Need more details? Keep reading...

In this role, you will:

• Oversee day-to-day activities of a BSA team, providing guidance, support, and coaching to ensure alignment with feature goals and best practices
• Drive performance improvement and career development of team members, mentoring and coaching with guidance and support
• Lead requirement gathering across squads within the mission, supporting feature solution intent, and creating stories and acceptance criteria
• Make independent decisions within the mission and provide support across missions
• Lead and coach direct reports to optimize team performance and ensure delivery excellence
• Clarify acceptance criteria and dependencies for prioritized stories and tasks.
• Create tasks with squad members, ensuring clear scope to meet story objectives.
• Identify and verify dependencies, discussing updates with stakeholders.
• Validate dependency resolution in testing phases.
• Participate in agile ceremonies, providing feedback as a squad member.
• Conduct post-deployment smoke tests.
• Maintain release notes in the repository to record changes.
• Validate product increments in testing environments to align with acceptance criteria
• Demonstrate confidence, critical thinking, innovation, and technological awareness to solve organizational challenges.
• Offer solutions to enhance product quality, reliability, performance, and scalability.
• Agile Expert: Highly proficient in Agile methodologies, adept at collaborating in teams to develop software solutions for web and mobile platforms.
• Domain Specialist: Deep understanding of business processes, systems, and technologies within the relevant domain.
• Mentoring and Coaching: Ability to mentor and coach team members with guidance and support to foster their professional growth and development
• Team Management: Proficiency in managing the day-to-day activities of a team of BSAs, ensuring efficient operations and task allocation.
• Collaboration: Proficiency in collaborating with other chapter leaders to ensure alignment with journey strategy and maximize synergy across teams.
• Effective Communicator: Strong communication skills enable seamless interaction with stakeholders across all organizational levels.
• API Proficiency: Skilled in using tools like Postman for comprehensive API testing, automation, and collaboration, ensuring functionality and efficiency.
• Data Analysis: Experienced in deriving actionable insights from data using tools like MSSQL, Power BI, or similar.
• Investment Knowledge: Familiarity with investment strategies, including stocks and cryptocurrencies.
• Tech Enthusiast: Continuously curious about emerging technologies and their applications.
• Project Management: Capable of managing multiple projects concurrently in a fast-paced environment.
• Workflow Management: Skilled in mapping workflows into diagrams and working with large datasets in spreadsheets.
• Stakeholder Engagement: Ability to convey the importance of technical improvements and troubleshoot product issues effectively.
• Time Management: Strong time management and prioritization skills ensure efficient task execution.

So are YOU our next Team Lead, Business Systems Analyst? You are if you have...

• 5+ years working as a Business Analyst, Product Owner, or technical role within the financial services industry
• Work experience or strong knowledge in investments industry: discount brokerage and wealth management
• Bachelor's degree in Engineering, Computer Science, IT, Business, and/or Finance with relevant work experience

Bonus points if...

• Completed or pursuing Canadian Securities Course (CSC), Certified Scrum Product Owner (CSPO), Certified Scrum Master (CSM), Certified Business Analyst Professional (CBAP) or equivalent
• Closely worked with JIRA, Confluence, Gitlab or equivalent tools
• Knowledge in banking and/or cryptocurrency industry
• Software development and/or entrepreneurial experience

#LI-GT1 #LI-HYBRID

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence-not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.