Information Technology Manager| Full-Time | Amalie Arena
Apply NowCompany: Oak View Group
Location: Tampa, FL 33647
Description:
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The IT Manager is a specialized role responsible for the management, maintenance, and optimization of all IT systems supporting food and beverage operations within Amalie Arena. This position ensures the smooth and efficient operation of point-of-sale (POS) systems, inventory management software, digital menu boards, and other related technologies, critical to delivering a seamless guest experience.The Information Technology Manager is responsible for installation and maintenance of hardware, software, and peripherals for location technology functions on a day-to-day basis as well as providing support to event-specific IT needs.
This role pays an annual salary of $90,000-$95,000 and is bonus eligible.
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
This position will remain open until July 18, 2025.
About the Venue
From 2011-2013, Amalie Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida.
With a wide array of venues spread throughout the United States, it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated Amalie Arena, Florida's premier entertainment venue and home of the three-time Stanley Cup champion, Tampa Bay Lightning.
Boasting unique features like lightning-throwing Tesla coils, the 11,000 square-foot Budweiser Biergarten with incredible views of the city and a massive five-manual, 105-rank digital pipe organ, Amalie Arena consistently ranks among the very best venues in the United States. The best part? This is only the beginning.
Responsibilities
Qualifications
Key Competencies:
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The IT Manager is a specialized role responsible for the management, maintenance, and optimization of all IT systems supporting food and beverage operations within Amalie Arena. This position ensures the smooth and efficient operation of point-of-sale (POS) systems, inventory management software, digital menu boards, and other related technologies, critical to delivering a seamless guest experience.The Information Technology Manager is responsible for installation and maintenance of hardware, software, and peripherals for location technology functions on a day-to-day basis as well as providing support to event-specific IT needs.
This role pays an annual salary of $90,000-$95,000 and is bonus eligible.
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
This position will remain open until July 18, 2025.
About the Venue
From 2011-2013, Amalie Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida.
With a wide array of venues spread throughout the United States, it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated Amalie Arena, Florida's premier entertainment venue and home of the three-time Stanley Cup champion, Tampa Bay Lightning.
Boasting unique features like lightning-throwing Tesla coils, the 11,000 square-foot Budweiser Biergarten with incredible views of the city and a massive five-manual, 105-rank digital pipe organ, Amalie Arena consistently ranks among the very best venues in the United States. The best part? This is only the beginning.
Responsibilities
- Oversee the installation, configuration, and maintenance of all POS systems throughout the stadium's food and beverage concessions, restaurants, and premium suites.
- Troubleshoot and resolve POS system issues, minimizing downtime and ensuring accurate transaction processing.
- Manage POS system updates and upgrades, ensuring compatibility and security.
- Manage and maintain inventory management software, ensuring accurate tracking of food and beverage supplies.
- Support the integration of inventory systems with POS systems and other relevant platforms.
- Assist in the implementation of technology solutions to optimize food and beverage supply chain efficiency.
- Manage and maintain digital menu boards and displays, ensuring accurate and up-to-date information.
- Coordinate with food and beverage operations to update menu content and pricing.
- Troubleshoot and resolve issues with digital display systems.
- Provide timely and effective technical support to food and beverage staff, addressing hardware and software issues.
- Train food and beverage staff on the use of relevant IT systems.
- Maintain clear and accurate documentation of IT support activities.
- Provide on-site IT support during stadium events, ensuring the reliable operation of food and beverage systems.
- Coordinate with food and beverage operations to ensure seamless technology integration for special events.
- Ensure the security of food and beverage IT systems, implementing and maintaining appropriate security measures.
- Ensure compliance with payment card industry (PCI) standards and other relevant regulations.
Qualifications
- Bachelor's degree in Information Technology or a related field.
- Minimum of 3-5 years of experience in IT management, with a focus on POS systems and food and beverage technology.
- Strong knowledge of POS systems, inventory management software, and digital signage.
- Experience with network infrastructure and IT security.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced, event-driven environment.
Key Competencies:
- POS System Expertise
- Inventory Management Technology
- Digital Signage Management
- Technical Support
- Problem-Solving
- Cybersecurity and Compliance
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.