Principal Communications Designer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
As a Principal Communications Designer specializing in product demos, you will play a pivotal role in shaping how PayPal showcases its innovative products and services to key stakeholders. You will lead the design and creative direction of compelling product demos for critical events, including executive leadership meetings, investor presentations, board of directors, and employee-facing events and programs.

Job Description:

About the Role

As a Principal Communications Designer specializing in product demos, you will play a pivotal role in shaping how PayPal showcases its innovative products and services to key stakeholders. You will lead the design and creative direction of compelling product demos for critical events, including executive leadership meetings, investor presentations, board of directors, and employee-facing events and programs. This role will help establish an internal product demo capability, driving strategic alignment and enhancing the impact of our product presentations. You will collaborate closely with product, engineering, finance, and communications teams to create visually stunning and engaging experiences that effectively communicate the value of PayPal's offerings, directly influencing the perception of PayPal's innovation at the highest levels of the organization.

Key Responsibilities

• Develop a comprehensive product demo strategy for key events aligned with PayPal's overall business objectives.
• Conceptualize and build high-quality interactive demos that showcase product capabilities and user experiences.
• Craft compelling narratives that showcase the value and impact of PayPal's products and services, translating complex technical concepts into clear and engaging stories.
• Tailor product demos and delivery to resonate with PayPal's key stakeholders, including employees, the Board of Directors, and shareholders.
• Ensure all product demos maintain consistent branding and messaging.
• Continuously source new technologies and approaches, including AI tools, to enhance product demo design and effectiveness.
• Create playbooks, training programs, and workshops to empower teams across the company to create effective demos.
• Present demos, and train others to present demos, to a wide range of audiences.
• Collaborate with product management, engineering, and sales teams to understand product functionality and target audience needs.
• Design and develop presentation materials that effectively communicate product vision and features.
• Build reusable demo templates and components for team efficiency.
• Ensure demos are adaptable for different presentation contexts (live presentations, self-guided experiences, etc.).
• Stay current with design trends and presentation technologies.

Key Competencies

• Strong collaborator and project management skills.
• Deep product design understanding.
• Exceptional design skills and visual communication skills.
• Strong storytelling and presentation skills.
• Strategic thinking.
• Delivery oriented.
• Passion for innovation and discovering the latest design technologies.
• Outstanding visual communication abilities.
• Strong attention to detail and quality.
• Ability to simplify complex concepts.
• Creative problem-solving approach.
• Adaptability to work with different teams and stakeholders.
• Strong time management skills to meet demo deadlines.

Requisite Experience

• Minimum of 10 years of experience applying product design principles, user experience (UX) best practices, and interactive design strategies into designing and creating products that provide great experiences to customers.
• Experience crafting compelling narratives that showcase the value and impact of products and services.
• Proficiency in design tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision) and the ability to create visually stunning and engaging product demos.
• Deep understanding of PayPal's suite of products and services.
• Excellent interpersonal and communication skills.
• Experience managing and influencing senior stakeholders.
• Portfolio of product demo work is required.
• Bachelor's degree in Design, Communications, or related field, or equivalent experience.
• Basic knowledge of HTML/CSS/JavaScript for interactive prototypes.
• Experience with presentation software (PowerPoint, Keynote, etc.).

Preferred Skills

• Experience with motion graphics and animation.
• Knowledge of video editing and production.
• Familiarity with prototyping tools (Framer, Principle, ProtoPie).
• Experience designing for technical or SaaS products.
• Public speaking or presentation experience.
• Background in instructional design or educational content.

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is
$120300 to $287100

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.