Financial Services Manager

Job Summary:
POSITION SUMMARY:
The Financial Services Manager oversees the Premium Services team based in our Worcester, MA office, which is responsible for processing financial transactions on behalf of our broad customer base. This role entails managing day-to-day payment, billing, refund, and reconciliation operations to ensure accurate and timely reporting, reconciliation, scanning, and application of insurance premium-related transactions to client systems. Key responsibilities include recruiting, training, developing, and retaining a high-performing and motivated team. Additionally, the Financial Services Manager collaborates closely with clients to implement best practices, drive process improvements, and reinforce the value and impact of Covenir's outsourced services.

Job Description:

The Financial Services Manager will:

• Provide strategic leadership and oversight to the Premium Services team, managing all aspects of billing, premium payments, and invoicing operations.
• Direct and coordinate daily workflows, assign responsibilities and developing effective processes to ensure consistent, high-quality results.
• Responsible for managing the physical site, including office facilities, safety protocols, equipment maintenance, and vendor relationships
• Design and implement a comprehensive training and cross-training program to accelerate onboarding and ensure team-wide proficiency across all functions.
• Identify opportunities for operational improvements and lead initiatives that enhance efficiency, effectiveness, and alignment with corporate and client objectives.
• Cultivate strong relationships with key client stakeholders; address escalated concerns and facilitate timely issue resolution and recovery processes.
• Ensure all team members obtain and maintain required professional licenses in compliance with statutory and organizational standards.
• Oversee the accurate compilation, auditing, and adjustment of operational data used in monthly client SLA reporting.
• Manage core administrative functions for the department, including scheduling, timecard approvals, human resource coordination, employee performance evaluations, and team meetings.
• Serve as the primary coach and mentor to team members, fostering a high-performance culture by leveraging individual strengths, encouraging growth, and enhancing overall team effectiveness.
• Lead all HR-related functions within the team, including recruitment, performance appraisals, employee development planning, scorecard management, performance improvement processes, and scheduling.
• Support the creation, maintenance, and continuous improvement of Standard Operating Procedures (SOPs) for all assigned functions and client engagements.

JOB REQUIREMENTS

• Bachelor's degree in Business, Finance, Insurance, or related field; industry certifications (e.g., CPCU, AINS) a plus.
• Minimum of 4 years relevant work experience in a leadership role an insurance related position
• Strong knowledge of P&C insurance products, policy lifecycle, and premium structures.
• Strong problem solving and analytical skills; ability to reason logically and provide solutions
• Demonstrated oral and written communication skills
• Strong interpersonal skills
• Detail oriented with strong multitasking skills

Worker Type:

Number of Openings:
0