Retail Pharmacy Growth and Innovation - Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Purpose and Summary:

The Manager of Pharmacy Growth Solutions will be part of a cross-functional group focused on the development of new enterprise initiatives that can be integrated into current pharmacy business models. As a manager on this team, you will be a contributor in the development of company-wide strategic service offerings and new business opportunities. This includes finding and incubating opportunities to grow margin within our current patient care program suite of products as well as across teams such as Operations, Trade, and Health Plan products. You will be responsible for the opportunity identification, business case development and assessment, and testing/incubation for such products and product enhancements.

Primary Job Duties & Responsibilities:

The day-to-day for this role will vary, including aligning key stakeholders and leadership, driving market research to create and inform strategic priorities, performing opportunity assessment, designing & executing mini-tests and/or pilots, and working in a matrixed environment. You will be expected to translate ambiguous opportunities into strategic recommendations and functional programs that follow logical storyboarding principles that will be understood by peers and leadership.

The ideal candidate will have an analytical and strategic mindset along with great communication skills. In addition, the individual should be comfortable interacting with and influencing more senior stakeholders and demonstrate a consistent track record of delivering results.

Responsibilities:

Opportunity Discovery & Stakeholder Engagement

• Own and drive relationship with key internal stakeholder team(s) towards finding and ideating opportunities to collaborate on new solutions.
• Capture key market research and competitor insights and be able to quickly synthesize and draw connections or implications to the work we do.
• Evaluate opportunities across multiple dimensions and provide informed recommendation on next steps.
• Influence leadership decision-making with clear and tailored communication (both verbal and written)
• Execute on tactical steps within project plans with minimal support.

Solution Design & Incubation

• Develop comprehensive, and action-oriented business cases to support the investment in prioritized solutions.
• Work cross-functionally to design and build solutions that grow margin and enable strategic goals.
• Partner with IT to develop requirements as needed for projects.
• Develop and launch mini-tests or pilots to pressure-test assumptions and strengthen end product.

Solution Implementation & Operation

• Work cross-functionally to implement solution, ensuring appropriate consideration for operationally, colleague, and patient experience.
• On occasion, maintain ownership of launched program, including tracking and measurement of KPIs, troubleshooting of raised issues, and development and management of enhancements
• When applicable, successfully transition ownership of developed solution or program to operational team

Required Qualifications:

The successful candidate will have a strong work ethic, be a self-starter, and able to be highly productive in a dynamic, collaborative environment. The ideal candidate will have the following knowledge / skill / ability:

• Managing complex relationships across a variety of business units and personality types
• Advanced capabilities in Microsoft suite of programs (Excel, Outlook, Word, PowerPoint, etc.)
• Regular and reliable attendance
• Any additional tasks as required by the manager or supervisor
• Travel- up to 10%, based on needs of the business.
• This position is expected to be hybrid- 2 days work from home and 3 days in office, subject to change based on business requirements.

Skill In:

• Self-directed requiring little direction
• Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience.
• Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals.
• Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines.
• Strong personal integrity and judgment, evidenced by a track record of managing highly sensitive or highly visible business matters.
• Strong communication skills in both formal and informal writing and speech
• Demonstrating strong attention to detail and follow through with commitments.

Ability to:

• Deliver high quality professional communications, presentations, responses and analyses on a wide range of requests by working quickly, independently and with minimal direction.
• Manage multiple high-priority tasks simultaneously.
• Communicate clearly to small and large groups to lead complex projects to completion.
• Collaborate cross functionally with leaders and colleagues' enterprise wide to solution, implement, and drive results.
• Plan and execute short- and long-term goals.

Preferred Qualifications:

• Prior experience with retail pharmacy, pharmacy product development, healthcare consulting, etc.
• Prior experience with building/assessing business cases and implementing mini-tests and/or pilots
• Prior experience with designing, assessing, and optimizing healthcare/pharmacy programs
• Familiarity with the CVS Health retail pharmacy workflow, business, and organization processes
• Advanced degree

Education:

Bachelor's degree or equivalent experience

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/13/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.