Director, Market Operations
Apply NowCompany: Strive Health
Location: Louisville, KY 40214
Description:
What We Strive For
At Strive Health, we're driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.
Benefits & Perks
What You'll Do
As the Director of Market Operations, you will be accountable for the P&L of your Comprehensive Kidney Care Contracting (CKCC) market. Additionally, you will own the external nephrology relationships for practices that have partnered with Strive. In this role, the Operations leader will have broad market oversight, but work closely with the local clinical lead, Medical Director, and central operations team to enable the team to deliver great care. This individual takes a data-driven approach to leadership, holding the team accountable and designing and implementing new strategies as needed. This highly critical role ensures our vulnerable chronic kidney disease (CKD) and end-stage renal disease (ESRD) patients have the highest level of quality and continuity of care. This position will report to the RVP, Operations.
The Day to Day
Minimum Qualifications
Preferred Qualifications
About You
Annual Base Salary Range: $130,000 - $163,000
Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com.
#LI-Hybrid
At Strive Health, we're driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.
Benefits & Perks
- Hybrid-Remote Flexibility -Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
- Comprehensive Benefits - Medical, dental, and vision insurance, two employee assistance programs (EAP), employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
- Financial & Retirement Support - Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
- Time Off & Leave - Paid holidays, flexible vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
- Wellness & Growth - A well-being bundle with Carrot Fertility and Peloton at no cost, mental health support, and an annual professional development stipend.
What You'll Do
As the Director of Market Operations, you will be accountable for the P&L of your Comprehensive Kidney Care Contracting (CKCC) market. Additionally, you will own the external nephrology relationships for practices that have partnered with Strive. In this role, the Operations leader will have broad market oversight, but work closely with the local clinical lead, Medical Director, and central operations team to enable the team to deliver great care. This individual takes a data-driven approach to leadership, holding the team accountable and designing and implementing new strategies as needed. This highly critical role ensures our vulnerable chronic kidney disease (CKD) and end-stage renal disease (ESRD) patients have the highest level of quality and continuity of care. This position will report to the RVP, Operations.
The Day to Day
- Accountable for market performance, using data to track trends and change strategies as needed.
- Advocates for the market clinical team, including liaising with a cross-functional team including analytics, legal, clinical and market development.
- Owns and manages relationship and performance of assigned provider groups. Serves as primary point of contact for assigned providers.
- Establishes consistent and strong relationships with provider groups utilizing an account management approach while communicating and sharing provider reporting, focusing on areas for improvement.
- Plans, prepares, and executes effective provider group meetings/discussion with proper objectives and expected outcomes.
- Analyzes data to determine network strategy - e.g., identifies which hospitals have a high volume of admissions for our patients.
Minimum Qualifications
- 8+ years experience in healthcare administration or related field.
- Bachelor's degree in Business Administration, Healthcare Administration, or another relevant field.
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency
Preferred Qualifications
- Master's degree such as MHA, MBA, MPH, or MSN.
- 4+ years experience managing direct reports.
- Comfortable presenting to Providers and driving the conversation, answering unscripted questions, and building relationships based on subject matter expertise.
- Can review data and reporting with provider groups and use analytics to drive clinical outcomes, quality improvements, and operational efficiencies.
- Ability to identify a problem, develop a plan and execute to resolution while communicating progress to stakeholders.
- Knowledgeable about project management techniques and able to develop a project plan that includes collaborating with market leadership and supporting departments.
- Ability to be highly responsive to Providers and act as the single point of contact for valuable relationships.
About You
- Ability to be strategic as well as tactical.
- Persistence getting to "yes" in the face of many "no's".
- Outgoing, sales-focused skill set.
- Embodies Strive's core values: Care, Excellence, Tenacity, Innovation, and Fun.
Annual Base Salary Range: $130,000 - $163,000
Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com.
#LI-Hybrid