Senior Program Manager

Company description

Hi there! We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Overview

This is a remote position.

The Senior Project Manager is responsible for the health and quality of small to mid-scale client projects, focusing on maintaining margin, delivery efficiency and quality, risk mitigation and resolution, and the mentorship of Program Managers. They will have the ability to drive clarity on ambiguous client requests, schedule/monitor/track progress towards planned deliverables, manage risks to scope, timeline and budget, support the team in resolving any conflict and work with clients on re-negotiation of expectations as needed.

Responsibilities

• Work with account and client stakeholders to instill and enforce processes, workflows and tools that support the profitable delivery of client work.
• Contribute to a culture of delivery efficiency and excellence with Program department.
• Responsible for the scoping and management of multiple concurrent small to mid-scale projects and client engagements totaling over $1-2MM annually.
• Partner with Client Service, Delivery and Finance leads to actively manage business challenges, client relationships, developing estimates and staffing plans against scoped work, and maintaining profit margin.
• Partner with Strategy and Analytics to align projects with organizational goals, define project objectives and KPIs, and set measurement frameworks to track project success.
• Partner with Creative and Experience to effectively shepherd and manage the evolution of design work, ensuring quality at all points from concept through delivery.
• Partner with Technology and Quality Assurance to execute and deliver technical builds, ensuring creative, functional and experience quality and accessibility compliance.
• Maintain and enforce high standards of communication and documentation, including status and financial reports, timelines, scopes, change orders, burn reports and forecasting, best practices and asset management.
• Manage small to medium projects independently, with some oversight, from initiation through completion
• Maintain departmental values, vision, direction and responsibilities with team stakeholders.
• Partner with internal team to continuously optimize existing operational processes and systems.
• Provide solutions-oriented management with a strong ability to creatively solve problems with a positive, professional demeanor and a high degree of emotional intelligence.
• Work with Senior level stakeholders to manage client relationships and actively provide ideas to upsell work.
• Proactively manage, provide guidance, and develop clear communication around program and business-related risks, including mitigation planning and crisis management.
• Actively participate in agency new business opportunities/initiatives.

Qualifications

• 5-7 years of project management experience, preferably within an media agency setting
• Project management software such as Smartsheets, Adobe Workfront, Confluence, Jira, Monday, Trello, etc.
• Word, Excel, PowerPoint, Outlook, Teams, Box, Power BI
• Experience managing website design and development
• Familiar with project management methodologies such as waterfall, agile, scrum and kanban
• Ability to work independently with little to no supervision
• Ability to gracefully flex with changing scope and client expectations, adjust project plans and timing as needed, manage team tasks and drive forward progress, resolve conflicts, apply critical thinking skills to problem solving
• Self-manages workload, takes initiative, and proactively seeks process efficiencies and optimizations
• Experience managing marketing campaign projects, including media deliverables such as online display, OLV and social media is a plus
• Experience with flexible, iterative approaches like Agile and Scrum frameworks is a plus

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $87,210 - $119,300. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 5/31/25.