Sales Engineer

Overview

This role is ideal for ambitious engineers with entrepreneurial goals. Many of us are former or future founders, and this is an opportunity to scale a company from $1M to $10M ARR while partnering with fast-growing tech companies shaping the future of software. We value in-person collaboration and work out of our office in the Williamsburg neighborhood of Brooklyn. Sound like you? Get in touch.

What you'll do

• Manage customer relationships: whether they're a CTO, VP of Eng, or Software Engineer, you'll be the face of Fern during the technical evaluation of our product. You'll develop a strong network within the SaaS startup community, especially among YC founders.
• Own onboarding from start-to-finish: once a company decides to purchase Fern, you'll lead the onboarding process to ensure they go live successfully. This includes project management (milestones, responsibilities, status updates) and writing code within our customers' code repositories.
• Educate our users: when customers have questions about the product, you'll guide them to our docs, tutorials, and examples. If you identify a gap in our documentation, you'll take ownership by writing the missing content and helping drive product roadmap.

What you'll bring:

• 0-2+ years of experience, preferably with startup experience
• Technical, needs strong understanding of APIs and SDKs
• Strong proficiency HTML, JavaScript, CSS, Python, and TypeScript
• A customer-first mindset, with engaging with users to ensure we build polished, user-centric products
• (Bonus) Experience working with OpenAPI specifications

What we offer

• First-hand experience building an early-stage startup
• Kind teammates who work hard
• Living proximity bonus of $18,000 per year if you choose to live near the office
• Meals (breakfast, lunch, and dinner) at the office
• 401k, Health, dental, and vision insurance
• Unlimited vacation

Our tech stack

• Next.js + Vercel (Frontend)
• Claude + Bedrock (LLM)
• Fern (API)
• Microservices: Express (Node.js), FastAPI (Python)
• Algolia + turbopuffer (Search)
• Postgres DB + Prisma ORM (Database)
• AWS (Cloud)

About the interview

Phone screen with our CEO

Technical interviews with two members of our team

Work trial (in office)

Offer!