UX Researcher & Designer

What if your design decisions and research could help more people access quality healthcare? In this hybrid role, you'll shape meaningful digital experiences by uncovering user insights and translating them into impactful design solutions. Using methods such as usability testing, interviews, and journey mapping, you'll gain a deep understanding of user behaviors and needs. Collaborating with product managers, engineers, and a growing UX team, you'll design intuitive, scalable solutions for a diverse user base-advancing our mission to elevate the digital experience and deliver better outcomes for our customers.

At TriForza, we use technology to drive digital transformation and advance customer experiences across the oral health industry to promote access to affordable and quality care for everyone - with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do - for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position In Western Washington varies between $71,100.00 - $99,450.00, and for Eastern Washington varies between $63,444.00 - $88,741.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza Corp. intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

• Conduct user research using methods such as usability testing, user interviews, card sorting, and surveys to uncover actionable insights.
• Create personas, user journeys, and experience maps based on research findings
• Analyze data to identify user behaviors, needs, and user frustrations
• Collaborate across teams to incorporate feedback into intuitive, accessible, reusable, and scalable designs
• Present findings to team members, partners and customers from multi-disciplinary backgrounds and varying organizational levels
• Assist in creating user-centered designs by understanding business requirements, voice of the customer, user journeys, customer feedback, and usability studies
• Translate user research insights into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences
• Participate in design reviews and provide constructive feedback
• Participate in product discovery activities and research/design roadmap planning exercises
• Work closely with UX team members to iterate and refine prototypes based on feedback and user testing

Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.

• Bachelors degree in Human Factors, Psychology, Human-Computer Interaction or a related field; or equivalent combination of education and experience
• 2+ years of experience as a UX Researcher, UX Designer or in a similar role
• Proficient with research tools such as Usertesting.com, Qualtrics, Google Analytics
• Ability to collect and interpret qualitative and quantitative data to extract insights
• Experience establishing and running research studies, including project management of activities, timelines, and user communications
• Experience developing wireframes and prototypes (Figma, Sketch, or similar software)
• Design technically feasible solutions across all form factors by translating requirements into actionable work within Agile workflows
• Familiarity or experience with designing for digital accessibility
• Excellent written and verbal communication skills, with experience creating reports and presentations for a variety of audiences
• Ability to manage multiple projects simultaneously and work independently in a fast-paced environment

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.