Ld Dir, Print Operations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Health is actively seeking a Director of Print and Mail Operations to oversee and manage east division print and mail. This role encompasses strategic planning, operational management, and team leadership to ensure the production and distribution of printed materials and mailings are executed with the highest quality, efficiency, and cost-effectiveness. The Director will work in close collaboration with other segment leaders to align print and mail operations with the enterprise's overarching business objectives.

Responsibilities:
Oversee daily operations, ensuring the implementation of best practices and effective management of customer and vendor relationships.
Develop and manage the annual budget, with a focus on achieving financial targets and identifying opportunities for cost savings.
Develop and implement a strategic plan for print and mail operations that aligns with the overarching goals of the enterprise.
Stay informed on industry trends, integrating innovative technologies where possible and ensuring compliance with relevant regulations.
Collaborate with internal departments to maintain high levels of customer satisfaction, promptly addressing any service-related issues.
Lead the team in achieving established goals and departmental objectives.
Accomplish staff results by clearly communicating job expectations, planning, monitoring, and appraising job performance; providing coaching, counseling, and disciplinary actions as necessary; and developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Foster a work environment that emphasizes trust, open communication, creative thinking, and cohesive teamwork.

Required Qualifications

• 10-15 years of experience in manufacturing operations, with a minimum of 5 years in a senior leadership role.
• 5-8 years of experience managing a team, demonstrating strong leadership capabilities.
• Proven track record of managing large-scale manufacturing operations with a focus on efficiency, quality, and cost control.
• Proficiency in relevant software and technologies utilized in print and mail operations.

Preferred Qualifications

• Direct experience in print and mail operations
• Strong leadership and team-building skills, with the ability to inspire and motivate a diverse team.
• Proven ability to attract, retain, motivate, coach, and develop team members for high performance.
• Excellent written and verbal communication skills to effectively convey information and influence stakeholders.
• Proficient in building relationships, managing conflicts, and negotiating effectively.
• Solid understanding of business management principles, including strategy, business functions, metrics, decision-making, and workflow.
• Demonstrated project management skills, with the ability to plan and manage successful projects while overseeing risks, costs, timelines, and teams.
• Excellent organizational, time management, and problem-solving skills to handle multiple priorities effectively.
• Results-driven mindset, with a focus on achieving objectives and delivering value.
• Ability to perform under pressure, maintaining composure and effectiveness in challenging situations.

Education

• Bachelor's degree in Business Administration, Operations Management, or a related field; an MBA or other advanced degree is preferred.

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.