Service Operation Program Manager

Job Description

Brief Job Description:

The Program Manager will oversee the execution and successful delivery of services by monitoring cross-functional processes to ensure accuracy and efficiency. This role involves coordinating efforts across various departments to achieve seamless service delivery. Additionally, the Program Manager will emphasize clear documentation of all work performed in Oracle, supporting the Vertiv Service Business, including forecasting for specific lines of business. The position requires providing focused direction and communication to align with the company's mission and vision.

Responsibilities:

• Facilitate cross functional teams to ensure services are delivered as expected by the customer
• Identify root causes of broken processes and collaborate with the CI team to implement fixes for the future.
• Develop programs within the Service Delivery business segment to maximize revenue growth.
• Review, recommend and implement policies and resources toward growth and profitability.
• Analyze opportunities within the Service Delivery segment and institute required changes to ensure maximum revenue, productivity, and profit.
• Set strategic direction to exceed revenue growth targets in all areas (with specific focus on Start-up, PM assignments and T&M opportunities).
• Develop, plan and implement processes to solve problems and improve performance.
• Monitor and Report Key Performance Indicators and make adjustments as needed to insure attainment of assigned Vertiv Services goals.
• Other duties and special projects as assigned.

Qualifications:

Minimum Qualifications:

• Bachelor's Degree in Business or equivalent experience.
• 3 - 5 years' service experience
• Excellent written and oral communication skills.
• Demonstrated customer service resolution skills.
• Understanding of the Vertiv Service's line of business and services
• Ability to work with minimum supervision.
• Highly detail oriented. Strong organizational skills are critical.
• Oracle experience.
• Problem solving skills.
• Ability to interact with all levels with the organization.
• Ability to handle multiple tasks and priorities.
• Working knowledge of Microsoft Office- Word, Excel, Access, PowerPoint.
• Ability to learn, document and train new processes.
• Other duties & special projects as required.
• Travel may be required.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Action Oriented - Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customer; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect.
• Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at first answers.
• Time Management - Uses his/her time effectively and efficiently; sets priorities; values time; separates the critical few from the trivial many and concentrates his/her efforts accordingly.

About the Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.