IT Service Delivery Manager
Apply NowCompany: Johnson and Johnson
Location: Raritan, NJ 08869
Description:
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Technology Product & Platform Management
Job Sub Function:
Technology Operations Support
Job Category:
People Leader
All Job Posting Locations:
Horsham, Pennsylvania, United States of America, Raritan, New Jersey, United States of America
Job Description:
The role of the IT Service Delivery Manager at Johnson & Johnson Technology Services is a strategic professional responsible for overseeing the efficient and effective delivery of IT digital services within the organization. This pivotal role serves as a bridge between the IT department and the business units, ensuring that digital technology solutions align with organizational objectives and meet the evolving needs of end-users. The Service Delivery Manager will act as the driving force behind the seamless integration of IT services, managing planning and implementation to ongoing support and optimization. As technology continues to evolve at a rapid pace, the IT Service Delivery Manager's role becomes increasingly vital in navigating the complexities of modern IT environments. The candidate will need to collaborate closely with cross-functional teams, vendors, and stakeholders to ensure that IT services are delivered efficiently, securely, and in alignment with industry best practices and regulatory compliance standards.
Job Purpose
The IT Service Delivery Manager will be responsible for overseeing the efficient and effective delivery of IT services to an organization's internal and external customers. The candidate will play a pivotal role in ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Additionally, this role will bridge the gap between technical teams and stakeholders, fostering collaboration and driving continuous improvement in service quality and customer satisfaction.
Job Duties and Key Responsibilities
Work Environment
IT Service Delivery Managers often operate in fast-paced, dynamic environments where adaptability and problem-solving skills are paramount. You'll collaborate closely with cross-functional teams, including IT professionals, project managers, and business stakeholders, fostering a culture of open communication and continuous improvement. Depending on the organization, your work setting may range from traditional office spaces to remote or hybrid work arrangements.
Education
Experience
Required Skills and Abilities
#JNJTech #LI-Hybrid
The anticipated base pay range for this position is :
$100,000-$172,500
Additional Description for Pay Transparency:
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Employees are eligible for the following time off benefits: Vacation - up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. http://www.careers.jnj.com/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
Job Function:
Technology Product & Platform Management
Job Sub Function:
Technology Operations Support
Job Category:
People Leader
All Job Posting Locations:
Horsham, Pennsylvania, United States of America, Raritan, New Jersey, United States of America
Job Description:
The role of the IT Service Delivery Manager at Johnson & Johnson Technology Services is a strategic professional responsible for overseeing the efficient and effective delivery of IT digital services within the organization. This pivotal role serves as a bridge between the IT department and the business units, ensuring that digital technology solutions align with organizational objectives and meet the evolving needs of end-users. The Service Delivery Manager will act as the driving force behind the seamless integration of IT services, managing planning and implementation to ongoing support and optimization. As technology continues to evolve at a rapid pace, the IT Service Delivery Manager's role becomes increasingly vital in navigating the complexities of modern IT environments. The candidate will need to collaborate closely with cross-functional teams, vendors, and stakeholders to ensure that IT services are delivered efficiently, securely, and in alignment with industry best practices and regulatory compliance standards.
Job Purpose
The IT Service Delivery Manager will be responsible for overseeing the efficient and effective delivery of IT services to an organization's internal and external customers. The candidate will play a pivotal role in ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Additionally, this role will bridge the gap between technical teams and stakeholders, fostering collaboration and driving continuous improvement in service quality and customer satisfaction.
Job Duties and Key Responsibilities
- Implementing IT service strategies and processes to optimize service quality, efficiency, and experience
- Monitoring and analyzing service performance metrics, identifying areas for improvement, and implementing corrective actions
- Collaborating with cross-functional teams, such as IT operations, development, and support, to ensure seamless service delivery
- Managing service requests, incidents, and problem escalations to meet customer expectations
- Conducting regular service reviews and risk assessments to identify potential issues and mitigate risks
- Overseeing the implementation and maintenance of IT service management tools and processes (e.g., ITSM, ITIL)
- Coordinating and managing vendor relationships, contracts, and service level agreements (SLAs)
- Communicating effectively with stakeholders, providing regular updates on service performance and addressing concerns
- Staying up to date with industry trends, emerging digital technologies, and best practices
- Driving innovation and best practices at the site level
Work Environment
IT Service Delivery Managers often operate in fast-paced, dynamic environments where adaptability and problem-solving skills are paramount. You'll collaborate closely with cross-functional teams, including IT professionals, project managers, and business stakeholders, fostering a culture of open communication and continuous improvement. Depending on the organization, your work setting may range from traditional office spaces to remote or hybrid work arrangements.
Education
- Degree in Business, Technology, Computer Science or Equivalent is required
Experience
- 5 - 10 years of experience in a related field required
- Life Sciences industry experience preferred
Required Skills and Abilities
- Analytical, logical and creative thinking
- Ability to communicate and present at various levels
- Customer centric attitude
- Ability to make critical decisions
- Ability to multitask and problem solve
#JNJTech #LI-Hybrid
The anticipated base pay range for this position is :
$100,000-$172,500
Additional Description for Pay Transparency:
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Employees are eligible for the following time off benefits: Vacation - up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. http://www.careers.jnj.com/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.