Manager, Compliance 1

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
We are seeking a highly skilled and experienced Manager of Compliance Investigations to join our first line Anti-Money Laundering organization. As manager, you will be a part of PayPal's Global Financial Crimes Organization's Compliance Investigations, ensuring that activity within the PayPal system is compliant with Anti-Money Laundering regulations and PayPal's Acceptable Use Policies (AUP).
In this role, you will be responsible for managing the teams conducting investigations into potential violations of PayPal's Acceptable Use Policy and related requirements of PayPal's banking and card network partners.

You will build, develop and coach a team who will investigate customer activity across multiple platforms to ensure that it falls within acceptable parameters. You will help drive appropriate monitoring and controls in accordance with PayPal's Compliance and Ethics Standards, and execute on the fulfillment of obligations to appropriate regulations.

A critical component of your role will be the ongoing development of a high performing team, capable of producing the highest quality work amidst the ever-changing global compliance landscape. You will incorporate effective leadership practices to ensure that your team successfully executes on their obligations and you will be responsible for the quality of their output.

Job Description:

We are seeking a highly skilled and experienced Manager of Compliance Investigations to join our first line Anti-Money Laundering organization. As manager, you will be a part of PayPal's Global Financial Crimes Organization's Compliance Investigations, ensuring that activity within the PayPal system is compliant with Anti-Money Laundering regulations and PayPal's Acceptable Use Policies (AUP).

In this role, you will be responsible for managing the teams conducting investigations into potential violations of PayPal's Acceptable Use Policy and related requirements of PayPal's banking and card network partners.

You will build, develop and coach a team who will investigate customer activity across multiple platforms to ensure that it falls within acceptable parameters. You will help drive appropriate monitoring and controls in accordance with PayPal's Compliance and Ethics Standards, and execute on the fulfillment of obligations to appropriate regulations.

A critical component of your role will be the ongoing development of a high performing team, capable of producing the highest quality work amidst the ever-changing global compliance landscape. You will incorporate effective leadership practices to ensure that your team successfully executes on their obligations and you will be responsible for the quality of their output.

As a manager, your responsibilities will include:

• Lead and manage teams responsible for identifying, analyzing, and resolving potential AUP violations and suspicious activity.
• Develop and implement investigation protocols, procedures, and best practices to ensure thorough and consistent investigations.
• Collaborate with legal, compliance, and other internal teams to ensure investigations are conducted in accordance with company policies and applicable laws.
• Develop and deliver training programs for the investigations team to enhance their skills and knowledge.
• Stay current with industry trends, regulatory changes, and best practices related to applicable regulations and investigations.
• Foster a culture of integrity, accountability, and continuous improvement within the team.
• Conduct complex investigations, including gathering and analyzing data and documenting findings.
• Applying analytic techniques to complex information sets in order to make logical and supported recommendations to leadership and to your direct reports on cases. Such investigation decisions are critical to PayPal's fiduciary responsibility to effectively monitor customer's activities with regard to detecting and reporting suspicious activity, including the predicate offenses of money laundering and terrorist financing;
• Provide regular updates and reports to senior management on the status and outcomes of investigations.
• Using best coaching/developmental/inspirational practices to ensure that your team is successful in the following daily efforts: o Conducting end-to-end and exhaustive reviews of potential illegal activity or activity in violation of the regulations or PayPal policies
• Work closely with PayPal's People Team to utilize proper corrective action procedures as required;
• Ability to accurately and thoroughly assess team performance and communicate the same to analysts on a regular basis to ensure that each member of the team is aware of his/her performance at any given time as well as the development and execution of action plans aimed at improving analyst performance when needed

Job Requirements:

• A Bachelor's degree in Finance, Legal, Criminal Justice or a comparable field or equivalent work experience;
• Minimum of 5 years' experience conducting or supervising research and investigations related to Fraud, Anti-Money Laundering, Customer/Enhanced Due Diligence investigation or verifications, Sanctions monitoring;
• Minimum of 2 years managing an organization of investigators or analysts
• Proven ability to analyze large amounts of data in order to report critical information;
• Exceptional oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels;
• Ability to lead teams in a manner that encourages analysts to work efficiently with an attention to detail in investigations, analysis, and writing;
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints within your team and across the organization;
• Ability to recognize the need for change management initiatives, and the ability to lead these while maintaining and driving engagement throughout the team;
• Interact with peers and financial crimes risk professionals, all levels of management, and other internal or external constituents in order to deliver comprehensive views on investigative and intelligence matters and represent reasoning of case disposition;
• High level of professionalism, self-motivation and sense of urgency

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.