Senior Manager, Strategic Change Management

Job Summary

Job Description

What is the opportunity?

Reporting to the Director, Strategic Initiatives, the Senior Manager, Change Lead will be responsible for driving change management efforts across high-priority and complex strategic problems within T&O. This role will collaborate closely with Leadership, project teams, business teams and other functional partners across T&O and the Enterprise. The successful incumbent will ensure the successful analysis, planning, execution, and adoption of transformational initiatives. The Strategy and Enablement team offers a dynamic, fast-paced, and exciting environment with high visibility to many areas across T&O with the opportunity to be involved in key transformational initiatives.

What will you do?

• Lead development and execution of change management strategies to support successful implementation of key strategic initiatives.
• Foster strong relationships with key stakeholders to gain support for change initiatives
• Break down strategic problems and analyze data and information to provide insights and recommendations for change strategies
• Collaborate with stakeholders to provide business context in the design, development, and implementation of change, ensuring alignment between stakeholders.
• Develop change management solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
• Conduct detailed impact assessments understanding the effects of the initiatives (people, process, technology)
• Analyze the scope of change to determine the impact across people, process, financial, technology, and risks developing necessary risk mitigation interventions

• Build and execute communications plans to drive awareness and understanding, including analyzing audiences, developing key messages, and identifying the right channel, frequency, and sender.

• Develop success metrics to measure the effectiveness of the change initiatives providing regular updates to senior leaders
• Oversee end-to-end delivery of change initiatives; process re-design, technology adoption, etc, ensuring the change is integrated seamlessly into business operations minimizing impact
• Apply expertise and think creatively to address unique or ambiguous situations and to find solutions to problems

What do you need to succeed?

Must have:

• 7+ years of experience in change management or strategy consulting with a proven track record of leading mid to large scale change initiatives
• Strong understanding of change management principles, methodologies and tools
• Experience developing and executing change management plans and communication strategies
• Ability to manage and engage stakeholders at all levels, with a proven track record of successful collaboration and partnership-building
• Strong analytical and problem-solving abilities
• Strong project management and organizational skills with a demonstrated ability to manage multiple tasks and meet deadlines
• Strong oral and written communication and presentation skills, with the ability to simplify complex information with attention to detail to drive impact
• Strong leadership presence and is adept at effectively communicating with high-level stakeholders, including senior managers and executive teams

Nice-to-have:

• Certification in change management methodologies (i.e. Prosci, ADKAR)
• Passionate about continuous growth and learning
• Comfortable in ambiguous situations

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

You will be part of a dynamic, multi-disciplinary team driving a common goal of enabling T&OP project practitioners in delivery excellence. Collaborating with both T&O and Business partners, you will build your organizational awareness from a delivery perspective. Opportunities to do challenging work and progressively greater accountabilities. Working closely with Senior Leadership within T&O, you will have the opportunity to showcase your ability to understand needs to create a lasting impact.

Job Skills
Adaptability, Business Appraisals, Change Controls, Commercial Acumen, Critical Thinking, Decision Making, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-04-23

Application Deadline:

2025-05-07
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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