VP of Operations

Core Functional Summary

This position is primarily responsible for providing the leadership, management, support, and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency

Essential Duties & Responsibilities

Responsibilities include the following; other duties may be assigned:

• Oversight of the bank's core operational areas, such as: deposit operations, loan operations, card services, support center, and branch operations.
• Develop and implement operational strategies, policies, and procedures that enhance efficiency and support business growth.
• Lead operational modernization initiatives.
• Responsible for the measurement and effectiveness of all processes internal and external.
• Provides timely, accurate and complete reports on the operating condition of the company.
• Monitor performance metrics and implement continuous improvement initiatives.
• Oversee the management of all branch operations functions.
• Ensure compliance with applicable federal and state laws and regulations and Bank policies and procedures.
• Responsible for supporting the vision and execution of strategy across the organization.
• Identify, analyze, and resolve operational issues affecting functional departments across the bank; collaborate with department heads to access root causes, implement corrective actions, and improve workflow efficiency and service delivery.

Requirements and Qualifications

• Minimum of a Bachelor of Arts or Science degree (B.A.) in finance, business, real estate or related field preferred.
• Exceptional leadership and communication skills, with the ability to influence and engage stakeholders at all levels
• Experience with digital transformation initiatives and leveraging technology to improve operational efficiency
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Advanced Skills with Microsoft Office.

Competencies

• Partnership-Oriented

Ability to build and maintain collaborative relationships, fostering trust and mutual respect to achieve shared goals. Effective communication & Adaptability. Enhance Service Delivery. Conflict Resolution. Giving & Receiving feedback. Valuing Diversity.

• Business Acumen/Sophistication

Ability to understand and apply business principles, concepts, KPIs, and strategies to make informed decisions to contribute to organizational success. Strategic & Critical Thinking. Solutions-Driven. Decision Making.

• Customer-Centric

Have a business-driven mindset, prioritizing customer's needs. Problem-Solving. Growth Mindset. Aligning individual and department goals with bank's business objectives. Omnichannel communication while maintaining personalized service. Client excellence.

• Innovative

Thinking outside the box and developing new ideas to improve ways of working. Ability to work with emerging technologies. Digital Transformational Mindset. Resource allocation. Technical Skills. Change Management. Continuous Learning. Transformational creativity. Agility & Flexibility. Automation & Process Optimization

• Regulatory & Risk Management

Adapting to changing regulations with a sound risk management. Analytical. Integrity & Rule Compliance. Regulatory Governance. Financial Crime Prevention. Operational Risk Avoidance. Risk-Aware Mindset. Cybersecurity. Corporate Social Responsibility.

• Hands-On

Being proactive to rapidly deliver high-quality results. Acquiring skills & knowledge through practical and active engagement. Real-world application. Lifelong Learner. Being curious and eager to develop skillset. SMART Goal Setting, Time Management. Proficiency. Training & Upskilling.

• Accountability

Ability to take responsibility and ownership. Fostering Trust. High Performance. Follow Through. Set Clear Expectations. Provide Resources & Coaching. Measuring work output. Process-Driven. Results-Oriented. Consistency. Lead by Example. Self-Management.

• Sustainable Performance

Communicate effectively. Integrated Business Excellence. Drive sustainable growth. Value Creation & Long-Term Thinking. Stakeholder Inclusion. Corporate Purpose & Values Alignment. Impact Assessment. Operational Resilience & Crisis Management. Operational Excellence. Adaptability.