ESV Technical Services Manager
Apply NowCompany: Guilford County, NC
Location: Greensboro, NC 27406
Description:
Salary : $74,392.00 - $92,990.00 Annually
Location : 1002 Meadowood Greensboro, NC
Job Type: Full Time
Job Number: 03562
Department: Emergency Services
Opening Date: 04/24/2025
Closing Date: 5/6/2025 11:59 PM Eastern
GUILFORD COUNTY GOVERNMENT
Empower Successful People to thrive in a Strong Community supported by Quality Government
Transparency & Communication | Equity & Inclusion | Accountability
Service & Outcomes Excellence | Our People Matter
Description
GENERAL STATEMENT OF JOB DUTIES
The primary purpose of this position is to manage and supervise the development and support of technology for the Department of Emergency Services.
DISTINGUISHING FEATURES OF THE CLASS
This position performs server maintenance, application maintenance duties to support the departments and core infrastructure applications. The scope of this position spans across many disciplines and directly affects the workflow of personnel within the department. This position will monitor and maintain various computer terminals, software packages, radio issues, and 911 database criteria essential to the daily function of the department. The key component of this position is to manage and maintain the Computer Aided Dispatch (CAD) system needed to process the numerous emergency and non-emergency requests of the citizens.
Examples of Duties
DUTIES AND RESPONSIBILITIES
Essential Duties and Tasks
RECRUITMENT STANDARDS
Knowledge, Skills and Abilities
Typical Qualifications
Minimum Qualifications
Graduation from an accredited college or university with a bachelor's degree in Information Systems, Computer Science or related field and three years of experience as a Systems Administrator, with at least one year of supervisory experience.
Necessary Special Requirement
MCP (Microsoft Certified Professional)
Supplemental Information
Physical Demands
An employee in this position must be able to physically perform the basic life operational functions of reaching, walking, fingering, grasping, hearing, and talking. Work also requires the ability to exert in excess of 100 pounds of force occasionally and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
Work Conditions Work is performed primarily in an office setting but subject to lengthy periods of sitting in front of computer terminals/workstations requiring intense concentration. Occasional field response requires physical heavy lifting, extremes in physical environment, and hazardous environments.
May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note: This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities checklist, which can give, further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.
We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes 5% into your 401(k) - no match required.
Enrollment in the State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000 Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01
Do you have a bachelor's degree in Information Technology, Computer Science or a related field?
02
How many years of experience do you have working as a Technical Systems Administrator or in an equivalent position? (Must be detailed in application.)
03
In 2-3 sentences, briefly describe your experience as a Systems Administrator. In your response, be sure to include the type of systems used.
04
How many years of supervisory experience do you have? (Must be detailed in application.)
05
Do you possess a current Microsoft Certified Professional (MCP) certification
06
By submitting this application, you acknowledge that you have attached a conferred degree or unofficial transcript to your application. Please note that an official transcript will be required no later than the date of hire. Failure to include the required documentation may result in delays to your application process.
07
Have you thoroughly reviewed your application before submitting?Please ensure all required documents are attached, and all information provided is accurate and complete.
Required Question
Location : 1002 Meadowood Greensboro, NC
Job Type: Full Time
Job Number: 03562
Department: Emergency Services
Opening Date: 04/24/2025
Closing Date: 5/6/2025 11:59 PM Eastern
GUILFORD COUNTY GOVERNMENT
Empower Successful People to thrive in a Strong Community supported by Quality Government
Transparency & Communication | Equity & Inclusion | Accountability
Service & Outcomes Excellence | Our People Matter
Description
GENERAL STATEMENT OF JOB DUTIES
The primary purpose of this position is to manage and supervise the development and support of technology for the Department of Emergency Services.
DISTINGUISHING FEATURES OF THE CLASS
This position performs server maintenance, application maintenance duties to support the departments and core infrastructure applications. The scope of this position spans across many disciplines and directly affects the workflow of personnel within the department. This position will monitor and maintain various computer terminals, software packages, radio issues, and 911 database criteria essential to the daily function of the department. The key component of this position is to manage and maintain the Computer Aided Dispatch (CAD) system needed to process the numerous emergency and non-emergency requests of the citizens.
Examples of Duties
DUTIES AND RESPONSIBILITIES
Essential Duties and Tasks
- Assist the Deputy Director in calculating needs for funds in line items and capital outlay related to technology for the Emergency Services Department.
- Install, test, maintain, and support complex operating system software, and packaged application systems.
- Install, test, maintain, and support complex and varied PC/Server system software, and communication networks.
- Address open problem tickets and work orders for Enterprise team on a daily basis.
- Maintain various software packages.
- Maintain and monitor overall operating budget, including expenditures, encumbered funds, and balances of line items and capital outlay.
- Manage operations related to the 800 MHz Radio System, 911 MSAG Database, Computer Aided Dispatch mapping layers, and departmental computers systems including complaints and problems from outside agencies.
- Implement and maintain the internal network, software configuration and architecture of the Computer Aided Dispatch (CAD) system by combination of didactic training, experience, and teamwork.
- Perform trouble shooting and basic maintenance functions for components of the computer products maintained with the department.
- Assist the department with the development of an internal strategic technology plans to serve as a blueprint for future projects and directions.
RECRUITMENT STANDARDS
Knowledge, Skills and Abilities
- Knowledge of management function related to a technology operation within an Emergency Services Department.
- Knowledge of computer architecture and advanced data processing techniques and procedures; knowledge of new technologies in hardware, software, and Storage Area Networks.
- Knowledge of various complex operating systems and networks.
- Proficiency in using appropriate PC software packages, office support systems, and mid-range end user tools, Virtualization with Microsoft Hyper-V and VMWare.
- Knowledge of new technologies in hardware, software, communications, and systems development.
- Proficiency in file system concepts and file system configuration, reconfiguration, and repair
- Considerable knowledge of appropriate diagnostic tools, standard utilities, communication protocols (e.g. TCP/IP).
- Knowledge of project management techniques, planning, and resource deployment
- Good follow through and personal time management
- Ability to communicate at the right level of detail in working with people at various levels.
- Effective oral, written, and interpersonal communication skills.
- Ability to establish and maintain good intra departmental and interdepartmental working relationships, customer service orientation.
Typical Qualifications
Minimum Qualifications
Graduation from an accredited college or university with a bachelor's degree in Information Systems, Computer Science or related field and three years of experience as a Systems Administrator, with at least one year of supervisory experience.
Necessary Special Requirement
MCP (Microsoft Certified Professional)
Supplemental Information
Physical Demands
An employee in this position must be able to physically perform the basic life operational functions of reaching, walking, fingering, grasping, hearing, and talking. Work also requires the ability to exert in excess of 100 pounds of force occasionally and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
Work Conditions Work is performed primarily in an office setting but subject to lengthy periods of sitting in front of computer terminals/workstations requiring intense concentration. Occasional field response requires physical heavy lifting, extremes in physical environment, and hazardous environments.
May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note: This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities checklist, which can give, further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.
We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes 5% into your 401(k) - no match required.
Enrollment in the State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000 Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01
Do you have a bachelor's degree in Information Technology, Computer Science or a related field?
- Yes
- No
02
How many years of experience do you have working as a Technical Systems Administrator or in an equivalent position? (Must be detailed in application.)
- Less than 3 years
- 3 to less than 5 years
- 5 to less than 7 years
- 7 or more years
03
In 2-3 sentences, briefly describe your experience as a Systems Administrator. In your response, be sure to include the type of systems used.
04
How many years of supervisory experience do you have? (Must be detailed in application.)
- Less than 1 year
- 1 to less than 3 years
- 3 to less than 5 years
- 5 or more years
05
Do you possess a current Microsoft Certified Professional (MCP) certification
- No
- Yes
06
By submitting this application, you acknowledge that you have attached a conferred degree or unofficial transcript to your application. Please note that an official transcript will be required no later than the date of hire. Failure to include the required documentation may result in delays to your application process.
- Yes
- No
07
Have you thoroughly reviewed your application before submitting?Please ensure all required documents are attached, and all information provided is accurate and complete.
- Yes, I have reviewed my application and confirm that all information is accurate.
Required Question