Vice President, Client Success

Description

As the Vice President, Client Success, you will serve in a pivotal strategic leadership role responsible for leading our client relationships while driving business growth and ensuring the highest levels of client satisfaction across the Moore enterprise. This role requires a sophisticated blend of strategic thinking, emotional intelligence, business acumen and leadership excellence. The ideal candidate will possess the unique ability to balance expert relationship management while ensuring successful data-driven growth strategies and flawless execution of client programs are implemented. In this role, the Vice President, Client Success will lead a team of talented and experienced client relationship partners.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

The Edge Direct Division is a multichannel marketing agency, driven to help leading nonprofits raise maximum funds and brand awareness in support of the important work they do through exceptional insights, service, and integrated marketing solutions. The Edge Direct Division creates bold, transformative marketing solutions that engage donors and build awareness across direct mail, television, radio, print, digital, and social communication channels to create a better world.

Check out edgedirect.com and www.wearemoore.com for more information.

Your Impact:

• Develop and execute comprehensive account management strategies that align with overall business objectives for multiple non-profit clients.
• Ensure outstanding client satisfaction through proactive relationship management, resolving complex client issues and serving as an escalation point for critical accounts.
• Collaborate with management to develop innovative solutions for prospective and existing clients, continuously seeking to delight our clients and expand our services.
• In partnership with agency teams, develop and execute an integrated communications and fundraising strategy, monitoring key performance indicators (KPIs) and reporting regularly to both the client and Moore leadership.
• Ensure exceptional quality across all client deliverables, from strategy to creative execution.
• Create an empowering work environment with comprehensive training and resources for team development.
• Lead and inspire high-performing teams, encouraging cross-disciplinary collaboration and creative problem-solving to deliver outstanding client service.
• Ensure thorough training on planning and audience reporting, utilizing research tools and strong communication skills.

Your Profile:

• 8-10 years of agency experience.
• 5 years of Direct marketing fundraising experience required.
• Bachelor's degree (B.A. or B.S.) in marketing, business, or equivalent from accredited college or university.
• Well-versed in all forms of media including direct mail, print, broadcast, non-traditional media, as well as interactive/online marketing programs.
• Demonstrated success in managing and scaling client accounts with a track-record of delivering high client satisfaction scores.
• Understanding of complex business concepts and how direct marketing supports clients' strategic goals.
• Ability to form insights related to client reporting and manipulate data to uncover strategic insights.
• Experience in managing and inspiring internal teams; strong leadership and organizational skills.
• Ability to build and maintain high-level executive relationships and substantive speaking, writing and presentation skills.

How We'll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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