Vice President of Revenue Cycle Management

Vice President of Revenue Cycle Management

Serenity's mission is to help individuals take back their lives through innovative healthcare technologies and we are committed to creating the best patient experience in the industry.

The Vice President of Revenue Cycle Management reports directly to the senior executive team and plays a crucial role in driving Serenity's growth. The VP of RCM will leverage data, a bias for action, and strong management skills to measure and improve internal performance and efficiency in billing and collections. This leader also owns the negotiation of timely and favorable outcomes with insurance companies and other partners on matters of contracting and credentialing. We accept most private insurance plans and minimize our reliance on public payers. Impact in this role directly enables Serenity to continue to expand and help an ever-increasing number of patients on their healing journeys.

Job Type: Full-time (On-site)

Location: Fort Worth, TX

Primary Responsibilities

• Track, optimize and report on key RCM performance indicators

• Manage contract negotiation and credentialing

• Oversee resolution of patient concerns regarding claims processing and billing issues

• Improve policies and procedures to minimize days in A/R

• Coordinate effectively with multiple business functions

• Ensure integrity and compliance in all collection-related processes

• Promote a positive and solution-oriented team culture

• Develop team members' functional expertise and professional skills

Qualities We're Looking For

• Sincere desire to help patients take back their lives from health struggles

• Demonstrated commitment to metric-based management with the ability to leverage data and KPIs to improve performance and efficiency

• Demonstrated confidence and skill in negotiating with insurance companies and other partners to drive timely and favorable outcomes

• Sense of urgency and drive to achieve results, and ability to develop a team with those same attributes

• 10+ years experience in senior leadership roles in professional billing (not solely 3rd party or facility based), including experience with a large or multi-state company - outpatient mental health preferred

• Experience in employee selection, training and onboarding, and engagement

• Ability to coach your team to achieve key performance indicators

• Ability to assist senior leadership in identifying and addressing obstacles to financial performance (e.g. Charge Capture, Payment Posting, Denial Management, Patient Collections, Overfunded Accounts, Coding Trends, Payor issues)

• Experience with all areas of billing noted above

• Certified Coder, Biller, or Credentialer

• Demonstrated skill in critical thinking, time management, detail orientation, and professional communication

Benefits

• Find real meaning in your work as you contribute to significantly improving thousands of lives

• Opportunity for ownership (equity) and executive experience in a fast-growing company

• Competitive pay based on experience

• 90% of medical, dental and vision insurance premiums covered by company

• Company-paid life, AD&D, and disability insurance

• Paid time off and 10 paid holidays annually

• 401k and Roth IRA

Who We Are

Serenity offers innovative healing treatments for depression, anxiety, ADHD, PTSD, bipolar disorder, and OCD. These treatments are FDA approved and covered by most insurance payers. We have operations in UT, CO, AZ, NV, TX, GA, FL, VA and IN and continue to grow rapidly. Serenity has helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the foremost cutting-edge technology available in mental health today. Serenity's approach to treating mental illnesses is to offer holistic options and treat the whole person.

This position is contingent on successfully completing a criminal background check and drug screen upon hire.